RAMESH KUMAR VIJAYAN

Role overview

As the One ERP Sales and Distribution Consultant, I am the primary point of contact during the rollout phase of the S/4 Hana One ERP implementation, Release 10 and 12. The role involves being the "face" of the global template, explaining its alignment with business needs, configuring the system, and leading various critical activities for pricing functionality, rebate/condition contract settlement functionality, and EDI interfaces.

Key deliverables

• Fit/Gap Workshops: Conducting ASIS process analyses with local SMEs to identify and bridge gaps in current system for pricing, rebate and EDI functionalities.
• Template Presentation: Demonstrating TOBE template concepts, including roles and authorization concepts, to stakeholders.
• Requirements Analysis: Collecting and documenting requirements, issues, and gaps for system enhancements.
• Master Data Management: Overseeing corrective actions on master data and reports related to identified gaps.
• Testing Oversight: Maintaining content and structure of all testing documents and acting as liaison between test coordinators and testers.
• User Acceptance: Collaborating with change agents to ensure user acceptance and buy in, addressing business impacts.
• Training: Conducting training sessions for qualified users to ensure smooth system adoption.
• Cutover Management: Owning cutover activities for assigned functionalities during go live phase.

Key achievements

Pricing and rebate Functionality Ownership: Managed the pricing and rebate/settlement management functionality for external customers for the 10th Release (R10), focusing on entities transitioning from the MFG Pro system to SAP.

EDI Integration: Led the integration of EDI systems, ensuring accurate and efficient electronic data interchange between business partners.

Process Streamlining: Led fit/gap workshops across APAC and EU regions, aligning the pricing structure with the One ERP template.

Solution Development: Created Proof of Concept (POC) in the sandbox environment to demonstrate gap solutions, aiding in business understanding and decision making.

Change Management: Transformed identified gaps into change requests, validated against the template, and presented to the SD process owner for system enhancement approval.

Business Transformation: PEPPOL Migration – Italy [Aug 2021 – May 2022]

Project Overview: Led the migration of EDI sales orders and confirmations to the PEPPOL platform, meeting new legal requirements for public hospital transactions in Italy.

Key Deliverables

Solution Design: Developed a new end to end solution compliant with PEPPOL standards, completely redesigning the order placement and confirmation strategies.

Cross Functional Collaboration: Liaised with business units, SAP PI, and IBM Intessa teams to ensure all deliverables were addressed effectively.

EDI and IDOC Configuration: Generated mapping documents for SAP EDI transactions, managed partner, and output determination, and introduced new IDOC setups, message types, and text IDs.

System Enhancements: Executed BADI enhancements to send various response codes within order confirmation IDOCs.

Interface Mapping and Testing: Worked in tandem with the PI team on interface mapping, solution implementation, and conducted end to end interface related testing.

Customer and Partner Setup: Oversaw the EDI customer setup and creation of partner profiles, ensuring accurate data interchange.

Rollout: Wedel Exit - Germany [Nov 2020 - July 2021]

Project Scope: Managed the transition from AstraZeneca's company owned plant in Wedel, Germany, to a third-party logistics provider (3PL), Movianto, to handle domestic market supplies.

Impact and Fit Gap Analysis: Conducted comprehensive impact analysis and fit gap analysis through historical data review and regular business requirement workshops.

Solution Design: Developed an end-to-end solution for transitioning supply chain operations to the LSP, ensuring continuity in domestic market supplies.

STO Configuration: Configured inter/intracompany Stock Transport Orders (STO) and cross system intercompany STO, along with automatic logistics invoice verification via IDOC.

EDI and IDOC Management: Created mapping documents for SAP EDI transactions, managed partner, and output determination, and introduced new IDOC setups, message types, and text IDs.

System Enhancements: Implemented BADI enhancements for DESADV custom segments and populated new fields in delivery headers.

Interface Collaboration: Worked closely with the LSP’s IT team on interface mapping and resolved technical challenges.

Custom Reporting and Enhancements: Developed ad hoc reports and BADI enhancements for custom fields and new delivery notes.

Master Data Management: Oversaw master data activities, including EDI partner setup, partner profiles, and output condition records.

Testing and Training: Led all testing phases, conducted user training sessions, and created comprehensive user manuals.

Material Code Harmonization (MCH) - Data Transformation [Dec 2018 – Aug 2028]

Project Overview
AstraZeneca Pharma operates across 8 environments including Asia, Europe, and North America. The MCH project aimed to standardize material names and key attributes like Unit of Measure (UoM) and product hierarchy across these landscapes to maintain a uniform naming convention.

Key Deliverables

• Spearheaded data migration initiatives using BackOffice Associates tool DSP in global business transformation project.
• Orchestrated ETL processes, including data extraction, cleansing, and validation to ensure data integrity.
• Developed and maintained Targets, Sources, Rules, and Reports within DSP for data harmonization.
• Analyzed system interfaces, pricing, and condition tables to assess impact of material code changes.
• Managed and executed LSMWs for various master data objects related to MCH project.

Key Achievements

• Successfully led conversion of material masters, pricing, material listings, packing instructions, open sales orders, contracts, and CMIR.
• Collaborated effectively with Technical and BackOffice Associate teams to streamline data loading into SAP.
• Designed and provided comprehensive preload and post-load reports to key stakeholders.

Business As Usual support [Sep’2016 to Oct’2018]

Key deliverables

• Provided comprehensive production support, troubleshooting issues encountered by users and super users.
• Ensured timely resolution of tickets in accordance with L2 & L3 Service Level Agreements (SLAs).
• Monitored background jobs, proactively addressing failures in key jobs.
• Maintained system parameters and performed year-end activities, including factory calendar updates and number range resets.
• Identified gaps and proposed work-around solutions to address business challenges.
• Analyzed and resolved IDOC/AL11 directory interface failures.

Requirements & Work Orders

• Managed Change Requests and Enhancements.
• Implemented configuration updates and changes adhering to change management process.
• Utilized SOLMAN to facilitate application changes across multi-tiered environment.
• Interpreted and addressed new WRICEF requirements through configuration, customization, and report development.
• Crafted solution proposals provided Proof of Concepts (POCs), and prepared functional specifications for new business requirements.
• Collaborated with business stakeholders for requirement refinement and coordinated with ABAP developers for new developments.

Compliance

Maintained strict adherence to AstraZeneca’s SOX and GXP compliance practices throughout all roles and responsibilities.

Project : Implementation [Nov’2015 - Jul’2016]

Client : Indian Potash Ltd

Environment : SAP ECC 6.0

Role : SD Consultant

Key Deliverables

• Led group workshops and individual requirement gathering sessions to align SAP processes with company objectives.
• Engaged with business process owners and department heads to capture comprehensive business requirements.

Analyzed existing business processes, identified gaps, and mapped optimized ‘To-Be’ processes.

Developed detailed business process documentation for sales and distribution functions.

Key Achievements

• Authored functional requirement specifications (FRS) for key SD components including customer master, quotation, sales order, consignment, billing, returns, contracts, rebates, and backorder processing.
• Designed dataflow diagrams to visualize and include in FRS, enhancing process understanding.
• Identified WRICEF requirements and collaborated with IT to design supporting solutions.
• Documented Functional Specifications and partnered with technical team to deliver comprehensive SAP SD solutions, including intercompany billing, output design, and data transport strategies.

Project : Support [Jan2015 - Nov2015]

Clients : PT Syncho, Indonesia; ARBL, India; Modern Bakery, Dubai

Environment : SAP ECC 6.0

Role : SAP SD Consultant

Key Deliverables

• Provided production support on daily basis on issues faced by end user.
• Analyzing errors, searching for causes of errors, provided corrective solutions and suggested for preventive actions to avoid recurrence.
• Handling tickets in various degree of severity assigned by Help desk, types being Maintenance and Enhancement.
• Client interaction, understanding requirements and working on client's requirements
• Change configuration setting and customization setting for new Business Process based on client request.

Project : Implementation [Jul2012 - Dec2014]

Client :Reliance Industries Ltd, India

Environment : SAP ECC 6.0

Role : SD Consultant

About the client: Reliance industries ltd is an Indian conglomerate headquartered at Mumbai, India. Reliance owns businesses across India various industries like energy, petrochemicals, textiles, natural resources, retail and telecommunications. Being second largest company in India Reliance controls 20% of India’s total exports. Reliance has been working on SAP platform since 2001. This project is to re implement SAP to achieve their goal of complete automation of business processes.

Key Deliverables

• Part of exports team of SD module in PETCHEM track of project from realization phase.
• Being member of exports team worked in various export processes like Exports from DTA plant, SEZ plant, CFS stuffing, consignment exports, stuffing at ICD location.
• Interacted widely with business users to finalize business process design and to gather requirements that may demand customization.
• Drafting functional specifications for developing reports, smart forms, adding new fields in sales orders, user interfaces, custom validations through exits, pricing routines.
• To identify areas for functionality enhancements along with key business users
• Developed user interfaces for auto STO creation from sales order, container demand requests and background job for commercial invoice creation.
• Designed merchant exports business process and handled all relevant configuration, customization and master data maintenance.
• To meet MIS requirement of senior management at Jamnagar plant and managers of RIL elsewhere developed transaction that will send data from SAP to Oracle data base at Jamnagar plant.
• Functional owner of exports business against advance payment.
• Functional owner of auto cancellation of all export documents.
• SPOC for consignment exports cycle involving STO to bonded warehouse abroad and sales from that warehouse.
• To manage complete export sales cycle on daily basis developed three critical reports –1.Contract to LC; 2.Sales Order to Logistics 3. Commercial invoice to BOE.
• Supporting to other team members by handling developments, unit testing, and bug fixing of programs and enhancements they developed.
• Coordinated complete user acceptance testing (both dry run and actual) of both polymers and polyester divisions.
• Being coordinator managed incidents by following up with functional consultants of different tracks for speedy resolution, user training, etc.
• Managed incident tickets in SOLMAN through to their closure.

Key Deliverables

• Resolved support tickets related to SD.
• Monitor queue and take ownership till ticket closure.
• Configuration changes based on Business new requirements.
• Integration of SD–MM, and FI cross functional requirements.
• Configured processing of Item Proposal, and Customer specific pricing.
• Providing inputs to technical team about development changes, functional specification for product extension to other plant and reports like Released, Blocked Sales orders etc.
• Providing instant solutions to client/end user on run time errors based on severity.
• Supporting key users and end user in day-to-day operations & resolved various levels.
• Resolving trouble tickets and completing small enhancements on time and with high quality.

Project : Implementation [Jan2011 - Oct2011]

Payroll : Sidhi Infotech, Bangalore Client : Arch Pharma Labs Environment: SAP ECC 6.0

Role : Consultant

About the client: Arch pharma lab’s business comprises manufacture and sale of APIs and Intermediates to innovator and generic pharmaceutical players in both domestic and international markets. The company has extended from manufacturing APIs and Intermediates to add CRAMS to its offerings, which has significant potential for the growth its business.

Key Deliverables

• Team member of OTC team through Requirements, Realization, and Go Live phases.
• Collecting requirements from users, creation of blueprint.
• Prepared detailed document of ASIS study and developed detailed TOBE processes to suit company’s operations.
• Gap analysis of requirements.
• Created and maintained SD Enterprise structure.
• Involved in complete analysis and configuration of Order management, shipping, billing, and pricing.
• Configured different sales documents like Rush orders, Cash sales, Contracts, Credit memo, Debit memo and Return order.
• Mapping business process in line with SAP SD and CIN functionality for handling Factory sales, Depot sales, Deemed exports and Exports.
• Created Functional specifications (FS) for user exit to maintain different no. ranges for plants during billing and for including new field to pricing field catalogue.
• Involved in pricing requirement analysis, design and configuration of pricing condition types, access sequences, condition tables and new pricing procedures.
• Defined custom availability checking rules in ATP.
• Involved in configuration of various Basic Functions like Material substitution, Partner determination, Material Listing/ Exclusion, Revenue account determination.
• Customized existing Credit Management procedure to vary dynamic credit horizon, customer risk groups and credit risk groups to accustom different business processes.
• Configured Lean Warehouse Management to create TO for picking in delivery.
• Involved in configuring Rebate Process and Batch determination.
• Preparation of test cases and user documentation.
• Prepare all project documents such as test scripts, User manuals, configuration.
• Responsible to take sign off from customers Testing for UAT and Authorization
• Manage and coordinate business user interactions, including process reviews, testing, training, and post implementation support.

Project: Implementation [Dec2009 - Dec2010]

Client : Heritage Foods Pvt Ltd

Environment: SAP ECC 5.0

About the client: Heritage Foods India Ltd is one of the fastest growing Private Sector Enterprises in India, with four business divisions viz., Dairy, Retail, Agri, and Bakery. Presently Heritage’s milk products have market presence in all the south Indian states including Orissa. In 201011, Heritage was awarded the project of the quarter at Zensar.

Key Deliverables

• Baseline configuration of SD.
• Configured SD enterprise structure.
• Customization of various processes according to business requirement.
• Basic Sales Order Cycles, Sales Document Types, Special Sales Document Types (Rush Order, Free of Charge), Item Categories, Schedule Line Categories, Copy Control for Sales Documents
• Configured availability checks (ATP) and transfer of requirements (TOR).
• Basic functions like Free Goods determination, Material determination, listing and exclusions, Incompletion procedure.
• Defined Pricing procedure as per company Pricing Strategy and pricing exclusions.
• Configured Stock Transport Orders, Consignment stock Processing, Third party Order processing and Returnable packaging.
• Credit management using Simple Credit Check was given at sale order level and static credit check, User exits while reaching Client requirements.
• Create new functional specs and modifying functional specs and working with ABAP consultants and testing new developments periodically and preparing test result documents.
• Change configuration setting and customization setting for new Business Process based on client request.
• Configuration shipping point and route determination.
• Primarily responsible for interacting with core user on issues for understanding nature of problem and remedy to issue.
• Creating functional specifications for client requirements. Working with technical consultants and testing to ensure that all client required reports are working properly.
• Day to day support activities for resolving production Issues.
• Active participation in team meetings addressing methods for handling tickets efficiently.
• Creating User Documentation. Solving end users queries for various transactions.
• Provided production support on daily basis on issues faced by end user.
• Analyzing errors, searching for causes of errors, provided corrective solutions, and suggested for preventive actions to avoid recurrence.

Project : Support Apr’2009 to Nov’2009

Payroll : Sidhi Infotech, Bangalore
Client : ZYG Pharma Pvt Ltd Environment: SAP ECC 5.0
Role : Associate SD Consultant

About the client: ZYG pharmaceuticals is a sister concern of ENCORE Pharmaceuticals having corporate office at Mumbai and manufacturing Plant in Madhya Pradesh. Along with the local market the company exports its products to Surinam, Sri Lanka, Ghana, etc. The company first implemented SAP in 2005 the failure of which led to reimplementation at 2009 by Automatic Infotech.

Key Deliverables

• Handling tickets on day-to-day basis and personal ownership in delivery in terms of quality, timeline, and estimate.
• Maintenance support includes solving service request raised by end user by providing effective solutions for business within time frame agreed upon in SLA.
• Configuration changes based on Business new requirements.
• Testing functionalities in different scenario to ensure that all clients’ required reports are working proper.
• Documentation of End User Training Manuals and configuration guides.
• Change configuration setting and customization setting for new Business Process based on client request.
• Interacting with end users to resolve issues.
• Conducting workshops and presentations for end user training.

Key responsibilities

• Generate new business through presentation of bank’s products catering to SME customers and follow up.
• Maximizing accounts profitability through cross selling other banking products like Trade services, Cash Management services and Factoring.
• Maintaining long term relationship of acquired customers in order to improve customer satisfaction and to achieve monthly targets.
• Handling customer queries and feedback.
• Achieve revenue and customer retention goals while increasing client profitability through relationship building, cross selling and referral development.
• Represent bank in trade shows to generate customer awareness and creating new business opportunities

Key Responsibilities

• Increased sales through effective merchandising strategies and targeted promotions.
• Generating new business to bank by selling various banking products through team of 10 sales executives.
• Recruiting, training, hand-holding and monitoring of Sales executives.
• Setting goals of individual team members pursuant to team target and helping them to achieve their target by regularly going for calls with them.
• Conducting sales promotional activities like road shows, trade fairs to generate leads.
• Regularly sending various reports to superiors on updates.
• Maintaining relationship with other divisions to generate business for our products.
• Regularly arranging training programs for sales executives on selling techniques.

Key Responsibilities

• Business development for container services to exporters and shipping agencies.
• Regularly visiting container yard for stock verification and reconciliation.
• Preparing daily and monthly MIS for container movement.
• Improved management skills by participating in rigorous training programs and workshops.