Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rameshwar Kumar

Kotputli

Summary

Dynamic Senior Supervisor specializing in team management and process improvement. Proven track record in enhancing operational efficiency and elevating customer service standards. Committed to driving organizational success through effective communication and problem-solving.

Overview

16
16
years of professional experience

Work History

Senior Supervisor

Varroc private limited
Manesar
05.2011 - 12.2024
  • Oversaw administrative operations to ensure effective workflow and communication.
  • Managed office supplies inventory, ensuring timely procurement and distribution.
  • Coordinated schedules and meetings for senior management staff and departments.
  • Facilitated onboarding processes for new employees within the administrative team.
  • Implemented new filing systems to enhance document organization and retrieval.
  • Reviewed administrative policies, recommending updates for improved efficiency.
  • Conducted regular staff meetings to discuss progress and address any issues or concerns.
  • Ensured that all departments adhered to established safety regulations.
  • Reviewed employee performance evaluations regularly to ensure standards are met.
  • Processed invoices for payment in a timely manner according to company policy.
  • Monitored office supplies inventory and placed orders as needed.
  • Managed all incoming calls and correspondence from outside sources in a timely manner.
  • Supervised a team of 10 administrative assistants, providing guidance and direction on daily tasks.
  • Resolved conflicts between staff members when needed.
  • Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.

Supervisor

Polyplastic private limited
Bawal
01.2011 - 03.2012
  • Supervised daily production activities to ensure efficient workflow.
  • Monitored quality control processes to maintain product standards.
  • Implemented process improvements to enhance operational efficiency.
  • Conducted regular performance evaluations for team members.
  • Resolved employee conflicts and facilitated effective communication within the team.
  • Maintained accurate inventory records and managed stock levels effectively.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.

Assistant executive

SLD Limited
Gurgaon
08.2008 - 12.2010
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Diploma in Mechanical Engineering - Mechanical Engineering

National Institute of Engineering
Maharashtra
07-2015

High School Diploma -

Government Senior Secondary School
Bansur
06-2002

Skills

  • Office management
  • Staff scheduling
  • Policy development
  • Document organization
  • Project coordination
  • Budget analysis
  • Customer service
  • Performance evaluation
  • Conflict resolution
  • Quality assurance
  • Team leadership
  • Problem solving
  • Training and development
  • Process improvement
  • Training content creation
  • Employee supervision
  • Technical reviews
  • Staff oversight
  • Staff development
  • Decision-making
  • Policy and procedure development
  • Department organization
  • Complex Problem-solving
  • Process monitoring and improvement
  • Risk management
  • Staff discipline
  • Project management
  • Negotiation
  • Safety protocols
  • Industrial hygiene
  • Goal oriented
  • Training and mentoring
  • Business administration
  • Schedule development
  • Processes and procedures
  • Employee motivation
  • Staff management
  • Inventory control
  • Inventory oversight
  • Quality control
  • Waste reduction
  • Performance management
  • Team building
  • Operations management
  • Relationship building
  • Coaching and mentoring
  • Expectation setting
  • Workflow management
  • Task prioritization
  • Business planning
  • Policy administration

Timeline

Senior Supervisor

Varroc private limited
05.2011 - 12.2024

Supervisor

Polyplastic private limited
01.2011 - 03.2012

Assistant executive

SLD Limited
08.2008 - 12.2010

Diploma in Mechanical Engineering - Mechanical Engineering

National Institute of Engineering

High School Diploma -

Government Senior Secondary School

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Rameshwar Kumar