RAMESWAR SENAPATI

Led regional business strategy with end-to-end ownership of growth, productivity, people development, and governance across multiple branches and teams.

Key Contributions & Impact:
• Drove consistent top-line growth through strategic distribution expansion and partner productivity improvement
• Built and led high-performance teams of Branch Managers, Area Heads, and Frontline Managers
• Created a strong MDRT / TOT culture, producing multiple top performers year-on-year
• Achieved 89% persistency, setting benchmarks for quality and long-term value
• Delivered exceptional over-achievement, including 700% YTD performance recognition
• Led new branch openings, ensuring rapid stabilisation and sustainable profitability
• Designed and implemented sales and marketing strategies aligned to regional market dynamics
• Optimised manpower deployment, improving productivity and retention
• Conducted regular performance reviews, coaching, and leadership mentoring
• Collaborated with senior leadership to align regional goals with organisational strategy
• Ensured strict regulatory compliance and governance standards
• Led high-value partner negotiations, improving margins and long-term relationships

• Built new business partnerships to drive customer acquisition and generate revenue.
• Optimised sales methods to best acquire, develop and retain customers.
• Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
• Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Championed sustainability practices within the organisation, leading to recognition as an industry leader in environmental stewardship.
• Led negotiations on high-value contracts, securing favourable terms that boosted profit margins by 25%.
• Developed and maintained a high-performance team through effective recruitment, training, and motivational strategies.

• Managed daily operations within the branch, overseeing staff performance and customer service standards.
• Reviewed reports, recommendations and requests from subordinate leadership.
• Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
• Implemented new operational strategies to enhance efficiency and improve service delivery across the branch.
• Developed comprehensive training programmes, upskilling team members and promoting a culture of continuous learning.
• Applied advanced problem-solving skills to address customer complaints, ensuring timely and satisfactory resolutions.
• Collaborated with senior management to align branch objectives with the organisation's strategic goals, driving overall success.
• Managed branch budget, monitoring expenditures and making cost-effective decisions to maximise profitability.
• Oversaw recruitment, training, and development of branch staff to foster a high-performing team environment.
• Selected and mentored senior staff, creating successful leadership team.
• Kept organisation in compliance with regulations and internal requirements.
• Conducted detailed financial analyses to identify trends, enabling strategic decision-making for branch improvement.
• Evaluated departmental performance and developed improvements to key operations.
• Established company targets based on previous performance and predicted forecasts.
• Built successful business culture focused on performance optimisation and goal attainment.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Leveraged financial data and forecasts to set clear operating budgets.

• Monitored staff performance and developed improvement plans.
• Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
• Collaborated with other managers to plan and direct organisational tasks.
• Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
• Motivated and incentivised teams to consistently deliver to operational targets, improving overall company efficiency.
• Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
• Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Oversaw compliance with health and safety regulations, conducting training and risk assessments.
• Coordinated with cross-functional teams to streamline operations, enhancing interdepartmental collaboration and efficiency.
• Conducted comprehensive performance reviews, offering constructive feedback and career development advice to staff.
• Led team of 25+ staff, overseeing daily operations and driving performance through targeted coaching.
• Chaired regular team meetings, encouraging open communication and fostering a supportive work environment.
• Used outstanding communication and interpersonal skills to build and nurture positive staff and client relationships.

• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Monitored staff performance and developed improvement plans.
• Resolved complex customer enquiries, disputes and complaints.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Delivered quality service with friendly and professional demeanour.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Trained and supervised team to deliver on store sales targets.
• Conducted performance reviews, providing constructive feedback and personal development plans.
• Led a team of 15, fostering a collaborative environment to boost productivity and morale.
• Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
• Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
• Integrated process improvements to optimise overall workflow and efficiency.
• Analysed data to identify trends, making informed decisions to optimise team output.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Implemented innovative strategies to streamline operations, resulting in a 20% increase in efficiency.