Cooking
Ram G Choudhary
Having Experience In General Administration, Hospitality & Catering Management, Facility Management Soft Services And Estate Management
Surat,Gujarat
Summary
Manager Administration and Facility with over 19 years of successful experience in Hospitality and Facility Management. Recognized consistently for performance excellence and contributions to success in Hospitality and Facility industry. Strengths in General Administration and Facility Management backed by training in Hotel and Tourism Management.
Overview
3
3
Languages
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Senior Manager Gen Administration & Facility
Age Ventures India - Prarambha Retirement Township
Ahmedabad, Gujarat
01.2019 - 03.2020
- Overall Responsibilities of day to day Administrative support to achieve our company Goal.
- Facilities Management like.
- Common Dining and Kitchen Management and operations.
- Garden Maintenance.
- Daily Housekeeping of common areas, Resort, Offices, Clubhouse, Temple, Bungalows, Shopping malls etc.
- Maintenance of infrastructure like DG, STP, Water Tank, Civil, Electrical, Plumbing, Carpentry, water management etc.
- Security and CCTV monitoring.
- Clubhouse operations.
- Emergency Medical facilities for residents.
- Ambulance operations.
- Nursing and care giver facilities.
- Management of gate entry, inwards, outwards of material, gate pass.
- Resort operations.
- Temple and Deraser management.
- Transport and Travel Arrangement.
- Concierge services.
- Event management.
- Sales Promotions.
- Petty cash handling and MIS reports generation.
- Contract labour management.
- Home care services.
- Government Liaising.
- Monthly collection of Maintenance charges from tenants.
- Recruitment and training, salary and attendance management etc.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
Resident Manager - Administration & Facility
2nd Innings Retirement - Uniserve Infraproject
Surat, gujarat
04.2017 - 12.2018
- Overall Responsibilities of day to day Administrative support to achieve our company Goal.
- Managing administrative activities involving purchase of equipment’s, maintenance of procurement, housekeeping, Clubhouse, safety, security, Kitchen & Dining Hall Facility, Medical Facility, Transport and Travel Arrangement, Utility services, Event management, etc.
- Event Management, organizing meetings, conferences, making travel arrangements for guests.
- Liaison and coordinating with various departments.
- Monthly collection of Maintenance charges from tenants
- Recruitment and training, salary and attendance management etc
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Hospitality Manager
Shree Ganesha Caterers
Surat, Gujarat
04.2016 - 03.2017
- · Maintain a high level of customer satisfaction by ensuring that excellent service standards.
- · Establish and maintain sound business relationships with all clients to ensure business retention.
- · Report on actual business income to the owner on a monthly or on need basis.
- · Effectively manage the operations assigned to ensure high standards.
- · Food and beverage operation.
- · Day to day coordination with the management on the operational aspects, feedback etc.
- · Adhere to the grooming standards as prescribed by the guide lines.
- · Comply with all mandatory as well as operational standards.
- · Visit the operations site on a regular basis and discuss operational problem.
- · Comply strictly and at all times with government regulations.
- · Prepare annual business plans and budget proposals for all clients and secure agreements.
- · Developing new initiatives in all aspects of the business.
- · Developing strong working relationships and a professional and ethical attitude with all employees.
- · Maintain professional appearance at all times.
- · Participate in all scheduled meetings.
- · Conduct meetings or lead group discussions in an effective and time efficient manner.
- · Lead, manage, assign, and motivate teams.
- · Achievement oriented.
- · Interpersonal influence.
- Experience in managing P&L, budgeting, compliance etc.
- Increased customer service ratings significantly through personable service.
Assistant Manager Support Services
Larsen & Toubro Limited
Surat, Gujarat
11.2008 - 03.2016
- Day to day administration of all company employees and contract labor canteens, Food Court, VIP Dining Hall, Pantry Services and conference arrangement.
- Manage, coordinate, and monitor for Company Guest, Board of Directors and Foreign Visitors, visiting at the site.
- Day to day maintenance work of all canteens and other areas.
- Preparing report for monthly canteen deductions of employees from salary.
- Arranging monthly canteen committee meeting and resolve the issues.
- Preparing report for monthly canteen consumption for vendor payment.
- Managing a Food Court, VIP's & VVIP's Dining Hall for serving 100 pax.
- With a facilities of Star Grade Restaurant.
- Managing & Maintaining Industrial Canteen for serving nearly 5500 Employees round the clock in three shifts.
- Responsible for implementation, Training & monitoring of HACCP (Hazard Analysis and Critical Control Point), Good Hygiene Practices & Food Safety rules & regulation in Guest House & Canteen service.
- Yearly market Survey, Rate Negotiation, Contract Agreement, etc for Transit House, Industrial Canteen, and Food Court & VIP Dining Hall.
- Responsible for setting up and implementing various policies regarding Hospitality & Catering and related matters - Liaison with various External agencies & Government bodies to ensure regulatory & statutory compliance.
- Organizing the events for various occasions.
- Facilities Management.
- Oversee the operations of House Keeping & Pest Control which includes – negotiation of yearly contract; Lay down housekeeping standards for the canteens, Plan & Budget the Revenue & Cost for the House Keeping department, incorporating & monitoring of the principle of Workplace management System (5S).
- Responsible for the selection and development of efficient Business Partner (vendor) for various departmental functions.
- Site colony and Guest house management.
- Management of AMCs, service contracts & monitoring of payments.
- Planning, Formulation & Implementation of SOP's for selected Vendors.
- Responsible for ensuring that all records/checklist are being maintained/procedures are being followed as per the ISO – 9001, 14001, 50001 & OHSAS – 18001.
- So as to provide the vital information required in internal & external audited.
- Responsible for making budgetary (Capital & Revenue Budget) forecast of the department and monitoring quarterly budget vs.
- Actual expenses to improve efficiencies and reduce costs.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Operation Manager
Graviss Hospitality - Mayfair Banquet
Ahmedabad, Gujarat
12.2007 - 11.2008
- Successfully Implemented Standard Operating Procedures of the Mayfair banquets.
- Responsible For Smooth Functioning Of Indoor OR Outdoor Function.
- Achieving Sales Targets Set By Department For Various Outlets.
- Suggestive Selling Of Product.
- Inventory Control.
- Valuating Requisitions and Cost Control.
- Assisting the General Manager for Daily Operations.
- Daily Feed Back To Kitchen Chef Regarding Guest Comment On Food Consumed.
- Month End Revenue Report Generated.
- Organizing Requirement for Outdoor Caterings.
- Responsible For All F & B Related Tasked Carried Out For Residential Conferences.
- Generate Different Data's For Various F & B Report.
- Staff Appraisals, Sanctioning Of Leaves And Motivates Of Staff.
- Ensuring All Job Orders Are Carried Out Given To Respective Department.
- Monitoring Breakage and Pilferage's in the Department.
- Hygiene Of Outlets Maintained To Highest Standard.
- Co-Coordinating with Concerned Department in Organizing Events.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
Assistant Food and Beverage Manager
Cambay Spa & Resort
Gandhinagar, Gujarat
06.2006 - 11.2007
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Successfully Implemented Standard Operating Procedures of the Hotels.
- Responsible For Smooth Functioning Of F & B Outlets.
- Achieving Sales Targets Set By Department For Various Outlets.
- Suggestive Selling Of Product.
- Inventory Control.
- Valuating Requisitions and Cost Control.
- Assisting the Food and Beverage Manager for Daily Operations.
- Daily Feed Back To Kitchen Chef Regarding Guest Comment On Food Consumed.
- Month End Revenue Report Generated.
- In-House Banquet Queries and Sales to Corporate Companies.
- Organizing Requirement for Outdoor Caterings.
- Responsible For All F & B Related Tasked Carried Out For Residential Conferences.
- Personalization with VVIP's In the Hotel.
- Generate Different Data's For Various F & B Report.
- Staff Appraisals, Sanctioning Of Leaves And Motivates Of Staff.
- Officiating In the Absence of the Food and Beverage Manager.
- Ensuring All Job Orders Are Carried Out Given To Respective Department.
- Monitoring Breakage and Pilferage's in the Department.
- Hygiene Of Outlets Maintained To Highest Standard.
- Coordinating with Concerned Department in Organizing Events.
Banquet Manager
Cama Hotels Limited
Ahmedabad, Gujarat
02.2005 - 05.2006
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised and mentored kitchen and serving staff.
- Managed budgeting and invoicing for both large and small-scale events.
- Interpreted instructions to schedule and set up events to client specifications.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
In-charge Food and Beverage Service
Hotel Days India International
Udaipur, Rajasthan
07.2000 - 01.2005
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Food and Beverage Supervisor
Hotel Hilltop Palace
Udaipur, Rajasthan
07.1999 - 06.2000
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Industrial Trainee
Hotel Taj Lake Palace
Udaipur, Rajasthan
11.1998 - 05.1999
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
Post Graduate Diploma - Hotel & Tourism Management
Institute of Management Studies
Bikaner 06.1997 - 06.1998
Bachelor of Arts - Arts
Mohanlal Sukhadia University
Udaipur 07.1994 - 05.1997
High School Diploma -
Govt Senior Secondary School
Akola, Rajastahn 06.1993 - 05.1994
Skills
Leadership and supervision
Operations oversight
Relationship building
Inventory management
Customer service expert
Proficiency in hospitality systems
Vendor interaction
Office and staff streamlining
Dining facility management
Supplier management
Member relationship management
Service contracts management
Cost-reduction methods
Staff Management
Self-motivated professional
Planning and scheduling
Team Building
Budget administration
Maintenance scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Long Driving
Net Surfing
Timeline
Senior Manager Gen Administration & Facility
Age Ventures India - Prarambha Retirement Township
01.2019 - 03.2020
Resident Manager - Administration & Facility
2nd Innings Retirement - Uniserve Infraproject
04.2017 - 12.2018
Hospitality Manager
Shree Ganesha Caterers
04.2016 - 03.2017
Assistant Manager Support Services
Larsen & Toubro Limited
11.2008 - 03.2016
Assistant Operation Manager
Graviss Hospitality - Mayfair Banquet
12.2007 - 11.2008
Assistant Food and Beverage Manager
Cambay Spa & Resort
06.2006 - 11.2007
Banquet Manager
Cama Hotels Limited
02.2005 - 05.2006
In-charge Food and Beverage Service
Hotel Days India International
07.2000 - 01.2005
Food and Beverage Supervisor
Hotel Hilltop Palace
07.1999 - 06.2000
Industrial Trainee
Hotel Taj Lake Palace
11.1998 - 05.1999
Post Graduate Diploma - Hotel & Tourism Management
Institute of Management Studies
06.1997 - 06.1998
Bachelor of Arts - Arts
Mohanlal Sukhadia University
07.1994 - 05.1997
High School Diploma -
Govt Senior Secondary School
06.1993 - 05.1994