RAMIT BOSE
Sr. Business Leader With Entrepreneurial Experience.
15/109 Jheel Road, 3rd Floor, Bank Plot, Kolkata,India
Summary
Highly motivated entrepreneurial Chief Operating Officer with a career spanning over years. Accomplished leader with an extensive background in overseeing services operations, procedures and strategy. Ensured start up companies function efficiently while enabling significant and sustainable growth through exceptional leadership and management skills. Highly effective at communicating and implementing strategic direction on all levels of business. Extensive background in strategic leadership roles.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
CHIEF OPERATING OFFICER
MAHENDRA NATH GHOSH EDUCATION & WELFARE TRUST
Kolkata, West Bengal
03.2019 - Current
- Worked with the Trustees and Advisors to outline and define the vision and structure of the business divisions of the Trust, leading integration of departments to function effectively.
- Maintained an effective working relationship with the executive team, ensuring effective leadership and communication of all business activities to support Trust's objectives.
- Produced a comprehensive framework for business project management, building in key methodologies to improve efficiency and reduce the costs
- Managed capital investment and expenses, overseeing utilization of assets, including training infrastructure, equipment, facilities and resources.
- Developed improved communication and accountability processes by integrating task-based and team activities , encouraging more regular meetings (Stand-up, all hands) and the Trust members.
- Developed strategies, leading implementation across all organizational operations, achieving both short and long-term objectives.
- Effectively delivered on annual operational targets to rigid timescales and budgets through exceptional resource allocation and work planning.
- Implemented targets and KPIs for operations, driving business development and growth through clear and concise definition of roles.
- Established and implemented organizational policies and procedures to enacted upon.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
CHIEF MANAGER-ADMINISTRATION & HR
UNTAG FASHIONS PVT LTD
Kolkata, West Bengal
12.2017 - 08.2018
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Produced and implemented strategic initiatives, targeting potential business verticals.
- Developed initiatives to optimise operating models enhancing top and bottom-line performance.
- Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas.
- Liaised with the finance team, warehousing and logistics departments to maintain accountability and achieve collective growth.
- Designed and implemented marketing campaigns, including PPC and social media advertising.
- Connected with prospective resources via LinkedIn and industry events and finally onboarded the best talents in the business sphere.
- Strategized employee L&D programs to address business and organizational goals, which achieved strong scoring.
CHIEF MANAGER-SOURCING & SUPPLY CHAIN OPERATIONS
GREENTHINK KNOWLEDGE VENTURE PVT LTD
Kolkata, West Bengal
10.2016 - 05.2017
- Liaised with the finance team, warehousing and logistics departments to maintain accountability and achieve collective growth.
- Identified strategies to improve business operations, including software and process updates.
- Connected with prospective clients via LinkedIn and industry events.
- Enhanced seller onboarding process to achieve high % retention rate.
- Restructured the Sales and Operations department by KPI re-alignment and introducing performance based validation system , saving time & costs for the business
- Connected with prospective vendors via LinkedIn and industry events.
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
CO-FOUNDER
EXLWORKS TECHNOLOGIES, LLP
Kolkata, West Bengal
09.2014 - 05.2017
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted market research and analysed data to refine services offerings targeted to SME customer segments.
- Collaborated with the development team to produce distinctive and intuitive UX designs with bespoke applications for the clients.
- Secured initial seed funding through exceptional pitch presentations and networking.
- Led team of 7 developers & consultants to build enterprise solutions and infrastructure advisory for the clients.
- Prepared quarterly investor reports and presentations outlining sales, user engagement and financial performance.
- Collaborated with the development team and the overseas clients for launching/ releasing builds.
- Boosted Google and Facebook Ads conversion rate by 40% % with rigorous A/B testing.
SR.MANAGER-ADMINISTRATION
GLOBSYN SKILLS DEVELOPMENT PVT LTD
Kolkata, West Bengal
03.2011 - 08.2014
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Devised processes to boost long-term business goals and increase profits.
- Investigated and troubleshooted [Type] to resolve problems swiftly and optimize functionality.
- Increased overall productivity by working to understand the personal goals of team members, raising job satisfaction scores.
- Training & Skilling projects managed well in line with budget and timeframe constraints, overseeing 50+ staffs.
- Managed 50+ staffs using a targeted approach to training, hiring and employee engagement.
- Managed multiple projects (PMKVY, GFS and other engineering paid trainings ) concurrently, using prioritization and time management skills to meet deadlines consistently.
- Provided the board with comprehensive written reports on project performance, metrics for continued improvement of operations.
- Formulated department budgets to facilitate smooth financial operations and meet business targets.
REGIONAL COORDINATOR-ADMINISTRATION & PROJECTS
EVERONN BUSINESS EDUCATION LIMITED
Kolkata, West Bengal
01.2010 - 02.2011
- Provided written guidelines on policy matters for different audiences such as legislators, and those involved in policy actions.
- Collaborated and developed relationships with critical members voluntary organizations, civil servants, volunteer-involving organizations, government and policy institutes.
- Served with a variety of organizations and individuals including citizens, public officials and senior managers.
- Developed and conceptualized work programmes to investigate policy concerns with the leadership of senior management and public services manager.
- Carried out rigorous reviews with meticulous attention to accuracy.
- Project managed (CAT 2010) in line with budget and timeframe constraints, overseeing 100 + staffs/stakeholders.
- Used effective people management and organizational abilities to plan projects and execution/implementations across eastern region.
- Drove workflow improvements by streamlining processes.
DEPUTY CHIEF MANAGER
ICFAI ACADEMY (ICFAIAN FOUNDATION)
Kolkata, West Bengal
01.2008 - 06.2010
- Accomplished multiple tasks within established timeframes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Managed 8+ projects concurrently, using prioritization and time management skills to meet deadlines consistently.
- Managed 63+ staff using a targeted approach to training, hiring and employee engagement.
- Increased overall productivity by working to understand the personal goals of team members, raising job satisfaction scores.
- Investigated and troubleshooted administrative to resolve problems swiftly and optimize functionality.
- Liaised with location heads to develop and implement effective business and execution plans.
- Led the development and delivery of annual marketing plan and budget in line with strategic priorities and business goals.
- Project managed (8 campuses set up) in line with budget and timeframe constraints, overseeing 60+ staffs and external vendors.
- Formulated department budgets to facilitate smooth financial operations and meet business targets
SR.MANAGER
PACESETTER BUSINEESS SOLUTIONS PVT LTD
Kolkata, West Bengal
12.2006 - 12.2007
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Improved operations through consistent hard work and dedication.
- Supported timely delivery of process centre projects, ensuring outstanding quality and standards.
- Optimized payroll systems and processes to align with business and system changes.
- Employed critical analysis and exceptional communication skills to design interim business solutions (MIS) for customers.
- Devised processes to boost long-term business goals and increase profits.
- Provided the board with comprehensive written reports on business progress for continued improvement of quality deliveries.
- Increased overall productivity by working to understand the personal goals of team members, raising job satisfaction scores.
- Liaised with Operations Heads to develop and implement effective training and development for the employees.
MANAGER-QP & HR
VALLEY INFOSYSTEMS PVT LTD (A SUBSIDIARY OF VALLEYSOFT INC, US)
Kolkata, West Bengal
11.2005 - 12.2006
- Built the offshore IT business from scratch while working collaboratively with the US promoters, CXOs
- Employed lean principles and methodologies to boost productivity, including upgrading systems and reducing time wastage.
- Implemented performance management framework to track milestones and build capacity.
- Recruited 30+ staffs through trials and role-play interviews to find quality talent.
- Reviewed industry publications and competitor offerings to keep ahead of core market priorities.
- Achieved 87% staff retention rate by providing quality training and development opportunities.
- Established new staff performance management framework and incentives scheme to drive KPI achievement.
- Finalized contracts to enable targeted service delivery, liaising with legal team to clear and negotiate terms.
- Used Microsoft Excel to map and track company target achievement using charts and formulas.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
ASSISTANT MANAGER- WAREHOUSE
MUSICWORLD ENTERTAININMENT LTD (A RPG ENETERPRISES COMPANY)
Kolkata, West Bengal
05.2004 - 11.2005
- Delivered exceptional merchandising for large retail store, including innovative window designs.
- Developed new processes to enhance service based on customer feedback, including improved returns processes and complaint handling guidelines.
- Analysed sales reports to identify bestselling items and ensure availability of key products.
- Managed team of 8 to consistently achieve store service and sales KPIs with regular reviews.
- Generated and analysed KPI reporting to inform team goal planning and resourcing.
- Oversaw stocktakes of 100000 + items, auditing labels and resolving faulty stock issues.
- Collaborated with security team to deliver loss prevention strategy, including security incident investigations.
- Boosted store profitability by training team of 10 in product demonstrations and recommendations.
- Produced effective, analytical reports for senior management, communicating department's improvements and successes.
- Implemented the strategy, policy and working practice defined by company.
EXECUTIVE - CORPORATE RELATIONSHIP
MICROWAVE COMMUNICATIONS LTD (A GROUP COMPANY UNDER HFCL GROUP)
Kolkata, West Bengal
07.2000 - 09.2003
- Converted 100 + warm leads and closed prospective corporate customers into sales, exceeding sales quotas and KPIs.
- Provided main point of contact between company and customer, helping to support buying process from start to finish.
- Maintained a strong understanding of competition and alternative products, offering expert advice and support to customers.
- Demonstrated strong understanding of business products and benefits, relaying information effectively to prospective customers.
- Maximised sales potential by contacting customers on various channels including phone and face-to-face.
- Led 6 employees and monitored their performances
- Built, advanced and established strong personal relationships with colleagues, customers, partners and affiliates to guarantee an extensive network of influence.
- Managed and spearheaded initiatives including CSR and other offsite corporate events .
ASSISTANT MANAGER-CUSTOMER SERVICES
CORPORATE COURIERS LIMITED (Domestic wing of TNT Express Worldwide)
Kolkata, West Bengal
05.1995 - 03.2000
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Delivered exceptional customer services for medium & large corporate clients , including govt. organizations.
- Managed team of 5 to consistently achieve service objectives and to support upselling with the existing clients .
- Implemented the strategy, policy and working practice defined by company.
- Supported training across the departments , acting as representative for the department and liaising with management stakeholders.
- Carried out rigorous process driven tasks with meticulous attention to accuracy.
- Liaised with clients to develop and implement effective relationship business loyalty programs.
Education
PG DIPLOMA iN BUSINESS MANAGEMENT
IMT-Ghaziabad
Ghaziabad 02.2011 - 06.2013
BACHELOR oF COMMERCE
THE UNIVERISTY oF CALCUTTA
KOLKATA 02.1988 - 07.1990
Skills
Planning and execution
undefinedCertification
Certified Advanced Google Analytics
Timeline
NASBA (USA) Certified Data Analyst
12-2019
Certified Advanced Google Analytics
11-2019
AGILEKB, SYDNEY Certified Business Analyst
11-2019
IBM Certified Blockchain Essentiatls
10-2019
CHIEF OPERATING OFFICER
MAHENDRA NATH GHOSH EDUCATION & WELFARE TRUST
03.2019 - Current
CHIEF MANAGER-ADMINISTRATION & HR
UNTAG FASHIONS PVT LTD
12.2017 - 08.2018
CHIEF MANAGER-SOURCING & SUPPLY CHAIN OPERATIONS
GREENTHINK KNOWLEDGE VENTURE PVT LTD
10.2016 - 05.2017
CO-FOUNDER
EXLWORKS TECHNOLOGIES, LLP
09.2014 - 05.2017
SR.MANAGER-ADMINISTRATION
GLOBSYN SKILLS DEVELOPMENT PVT LTD
03.2011 - 08.2014
PG DIPLOMA iN BUSINESS MANAGEMENT
IMT-Ghaziabad
02.2011 - 06.2013
REGIONAL COORDINATOR-ADMINISTRATION & PROJECTS
EVERONN BUSINESS EDUCATION LIMITED
01.2010 - 02.2011
DEPUTY CHIEF MANAGER
ICFAI ACADEMY (ICFAIAN FOUNDATION)
01.2008 - 06.2010
SR.MANAGER
PACESETTER BUSINEESS SOLUTIONS PVT LTD
12.2006 - 12.2007
MANAGER-QP & HR
VALLEY INFOSYSTEMS PVT LTD (A SUBSIDIARY OF VALLEYSOFT INC, US)
11.2005 - 12.2006
ASSISTANT MANAGER- WAREHOUSE
MUSICWORLD ENTERTAININMENT LTD (A RPG ENETERPRISES COMPANY)
05.2004 - 11.2005
EXECUTIVE - CORPORATE RELATIONSHIP
MICROWAVE COMMUNICATIONS LTD (A GROUP COMPANY UNDER HFCL GROUP)
07.2000 - 09.2003
ASSISTANT MANAGER-CUSTOMER SERVICES
CORPORATE COURIERS LIMITED (Domestic wing of TNT Express Worldwide)
05.1995 - 03.2000
NIIT PG Certification in Systems Management
11-1991
BACHELOR oF COMMERCE
THE UNIVERISTY oF CALCUTTA
02.1988 - 07.1990
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