Shano Babu
London
Summary
Proactive and dedicated professional with extensive experience in fast-paced customer service environments. Skilled in managing inventory, preparing store products, and maintaining a tidy work environment. Seeking to leverage strong organizational and communication skills in a Warehouse Operative role, aiming to contribute to efficient warehouse operations and team success.
Overview
5
5
years of professional experience
Work History
Warehouse Assistant
Cutter And Squidge (Kaoska Agency)
11.2023 - 12.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Customer Team Member
Cost Cutters Supermarket
09.2021 - 09.2023
- Delivered friendly and helpful customer service, consistently exceeding customer expectations
- Actively listened to customer queries and confidentially resolved them on time
- Prepared, presented, and handled all store products including packaged meat and age-restricted items
- Maintained a clean and tidy store and environment, ensuring that the shop always looks at its best
- Worked in fast-paced environment, multitasking and prioritizing tasks effectively
- Promoted Co-op Membership and made a positive impact on the local community
- Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
- Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
- Assisted in training new team members, fostering an environment of learning and growth within the team.
- Provided expert advice on product selection, helping customers make informed decisions based on their needs.
Service Desk Analyst
NTT DATA
02.2019 - 12.2020
- Managed inbound calls and chats from the user and addressed queries promptly, effectively resulting in a higher customer satisfaction rating
- Ensured the delivery of top-tier service to customers, adhering strictly to the Service Level Agreement (SLA) for response and restoration times
- Provided technical support and assistance to users including refreshing accounts in active directories and troubleshooting medical applications through remote access, ensuring uninterrupted workflow for hospital staff Proficiently created incident and request tickets using the ServiceNow tool, ensuring accurate documentation and timely resolution of the issues
- Collaborated effectively with different teams, facilitating smooth communication and follow-up on escalated cases, resulting in faster resolutions and improved teamwork
- Recognized for outstanding performance in resolving users' queries during critical outages, minimizing downtime, and ensuring the continuity of hospital operation
- Contributed to team success by consistently meeting SLA's standards high service standards and actively supporting colleagues while actively peak workload
Technical support Advisor
HINDUJA GLOBAL SERVICE Ltd
02.2019 - 08.2019
- Provided technical support to mobile network users, addressing inquiries related to payment plans, offers, and data connectivity issues on both Android and iOS platforms
- Acted as the first point of contact for the customers, handling inbound calls, and resolving issues through troubleshooting and escalation process
- Escalated complex technical issues to the appropriate team, ensuring prompt resolution and minimizing downtime Successfully resolved a higher volume of customer inquiries and technical issues and received positive feedback from the customer for clear communications, technical expertise, and problem-solving skills
- Actively participated in training sessions and knowledge-sharing activities, enhancing skills to better assist customers and support team success
Education
Master’s in data science and Analytics with Advanced Research -
University of Hertfordshire
05.2024
Bachelor’s of Electronics and communication Engineering -
Anna University
04.2016
Skills
- Excellent verbal communication skills developed through customer-facing roles
- Strong attention to detail and problem-solving skills
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Ability to work effectively in a team environment, demonstrated in both customer service and technical support roles
- Customer-focused mindset and dedication to exceeding expectations
- Microsoft Office
- Customer Service
Additional Information
Available for flexible work hours including evenings, weekends, and holidays.
Timeline
Warehouse Assistant
Cutter And Squidge (Kaoska Agency)
11.2023 - 12.2023
Customer Team Member
Cost Cutters Supermarket
09.2021 - 09.2023
Service Desk Analyst
NTT DATA
02.2019 - 12.2020
Technical support Advisor
HINDUJA GLOBAL SERVICE Ltd
02.2019 - 08.2019
Master’s in data science and Analytics with Advanced Research -
University of Hertfordshire
Bachelor’s of Electronics and communication Engineering -
Anna University
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