Summary
Overview
Work History
Education
Skills
Disclaimer
Contact
ADDRESS
Projects
Personal Information
Custom Section
Timeline
Generic
RAM KISHORE

RAM KISHORE

Muzaffarnagar

Summary

With a proven track record at SIS ALARM MONITORING AND RESPONSE SERVICES PVT LTD, I excel in leading teams to install and maintain cutting-edge CCTV systems, demonstrating strong project management and technical expertise. My leadership is marked by a commitment to quality and efficiency, achieving significant improvements in operational performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Service Manager

SIS ALARM MONITORING AND RESPONSE SERVICES PVT LTD
LUCKNOW
04.2024 - Current
  • I have managed over 20 field engineers and 2,200 sites.
  • CUSTOMER HANDLING
  • COORDINATION
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.

Assistant Manager Projects

SIS VPROTECT INDIA PVT LTD
GURGAON
12.2021 - 03.2024
  • My work is team management, vendor management, field team support, coordination
    Project planning etc.
  • Led a team of technicians and project coordinators in the successful installation and maintenance of CCTV systems for commercial and residential clients.
  • Coordinated project timelines, resource allocation, and budget management, ensuring projects were completed within scope and on schedule.
  • Conducted site surveys and collaborated with clients to determine their security needs, providing tailored solutions and recommendations.
  • Implemented quality control measures to ensure adherence to industry standards and customer satisfaction.
  • Trained team members on the latest CCTV technologies, installation techniques, and safety protocols.
  • Acted as a liaison between clients, contractors, and internal stakeholders to facilitate communication and resolve any issues or concerns.
  • Managed inventory, procurement, and vendor relationships to ensure timely delivery of equipment and materials.

Assistant Manager of Operations

Soteria Command Centre Pvt Ltd
Muzaffarnagar
10.2020 - 11.2021
  • Managed planning of daily schedules and operational tasks for the employees completing
  • Developed short-term and long-term plans to increase operational efficiency and profits.
  • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.

Proprietor

Ram Infocom
Muzaffarnagar
09.2019 - 09.2020
  • Project Installation like ATM E-surveillance Systems, Branch E-Surveillance Systems
  • Coordinated staff meetings to maintain updated on company activities and sales, verifying company stays on track to achieving targets.

Service Coordinator

Zicom Saas Pvt Ltd
01.2018 - 07.2019
  • Coordinate service requests and dispatch technicians to client sites for CCTV system installations, repairs, and maintenance.
  • Manage scheduling of service appointments, ensuring efficient allocation of resources and timely response to customer needs.
  • Communicate with clients to understand their requirements and provide technical support and troubleshooting assistance.
  • Collaborate with sales team to assess client needs and recommend appropriate CCTV solutions.
  • Maintain accurate records of service requests, work orders, and equipment inventory.
  • Monitor service performance metrics and implement process improvements to enhance efficiency and customer satisfaction.

Team Leader

Aurionpro solutions Pvt Ldt
  • Led a team of CCTV operators in monitoring and managing surveillance systems for [specific area or facility].
  • Implemented strategies to enhance surveillance coverage and minimize blind spots, resulting in improved security measures.
  • Conducted regular training sessions for team members to ensure proficiency in operating surveillance equipment and identifying security threats.
  • Collaborated with security management to develop and implement security procedures and protocols.
  • Oversaw maintenance and troubleshooting of CCTV equipment, ensuring uninterrupted surveillance operations.
  • Generated and maintained detailed reports on security incidents and provided recommendations for improvements.
  • Acted as a liaison between the CCTV team and other departments to coordinate security efforts effectively.

Service Engineer

Modern Informatics Pvt ltd
  • Install, configure, and maintain CCTV systems for commercial and banking clients.
  • Conduct on-site surveys to assess clients' security needs and recommend appropriate CCTV solutions.
  • Troubleshoot hardware and software issues related to CCTV systems, including cameras, DVRs, NVRs, and networking equipment.
  • Perform regular maintenance checks and system upgrades to ensure optimal performance and reliability.
  • Provide training to clients on the use of CCTV systems and basic troubleshooting techniques.
  • Collaborate with sales and technical support teams to provide comprehensive customer support and resolve complex issues.
  • Maintain accurate records of service activities, including equipment inventory, maintenance logs, and client communication.

Project Engineer

Cms Computer Pvt Ltd
  • Led the design and implementation of CCTV systems for various commercial and banking projects, ensuring compliance with industry standards and client specifications.
  • Conducted site surveys and assessments to determine optimal camera placements, cable routing, and equipment requirements.
  • Collaborated with cross-functional teams including architects, electricians, and IT professionals to integrate CCTV systems with existing infrastructure.
  • Managed project timelines, budgets, and resources to ensure on-time project delivery and cost-effectiveness.
  • Provided technical support and troubleshooting expertise during installation, commissioning, and maintenance phases.
  • Conducted training sessions for end-users and stakeholders on CCTV system operation and maintenance best practices.
  • Conducted regular quality control inspections and performance evaluations to identify and rectify system deficiencies.

Education

Three Year Polytechnic Diploma In Electrical & Electronic - Engineering

Arunachal University Of Studies
Muzaffarnagar, UP
2013

High school - SCIENCE

SSL INTER COLLEGE
Muzaffarnagar, UP
2010

Skills

  • Strong project management skills, including planning, budgeting, and resource allocation
  • Technical knowledge of CCTV systems, video surveillance, and related technologies
  • Familiarity with industry standards and best practices for security and surveillance systems
  • Excellent leadership and team management abilities
  • Effective communication and interpersonal skills are essential for engaging with stakeholders
  • Analytical and problem-solving mindset for troubleshooting and risk assessment
  • Attention to detail and commitment to delivering high-quality results
  • Proficient in project management software and tools
  • Ability to adapt to changing project requirements and priorities
  • Knowledge of relevant legal and regulatory requirements for CCTV, and data privacy
  • Technical troubleshooting
  • Project management
  • CCTV installation
  • System maintenance
  • Vendor coordination
  • Customer relationship management
  • Inventory management
  • Quality control
  • Team leadership
  • Problem resolution
  • After-sales support
  • Technical support

Disclaimer

I declare hardly that all information give is true to best knowledge an belief I assures you that my work is satisfied

Contact

Muzaffarnagar, 251001

ADDRESS

Muzaffarnagar, UP,Muzaffarnagar, UP

Projects

  • I HAVE COMPLETE MORE BIG PROJECTS LIKE SBI ATM , CANARA BANK ATM , INDIAN BANK ATM
  • I HAVE COMPLETE SBI ATM SITE PROJECTS TOTAL SITE 1400 PATNA CIRCLE 2022
  • I HAVE DONE CANARA SITE PROJECTS SOUTH REGION 2023
  • I HAVE DONE INDIAN BANK SITE PROJECTS NORTH REGION
  • AND I HAVE DONE 8000 SITE INTSALLATION ALL OVER INDIAN LIKE ATM & BRANCH

Personal Information

  • Age / Date of birth: 06/27/1993
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married
  • Religion: Hindu

Custom Section

Project Planning: Develop project plans, including scope, timelines, and resource allocation for the implementation of CCTV E-surveillance systems. Coordinate with stakeholders to understand their requirements and expectations. Budget Management: Prepare and manage project budgets, ensuring that costs are within approved limits. Monitor expenditures and identify cost-saving opportunities without compromising on quality. Team Leadership: Lead a team of technicians, engineers, and other project staff members. Provide guidance, support, and direction to ensure the successful execution of the project. Foster a collaborative and productive work environment. Vendor Management: Identify and select suitable vendors for CCTV equipment and related services. Negotiate contracts, review proposals, and manage vendor relationships to ensure timely delivery of quality products and services. System Design and Implementation: Collaborate with technical teams to design CCTV E-surveillance systems tailored to the specific project requirements. Oversee the installation, configuration, and testing of the systems to ensure they meet performance and security standards. Quality Assurance: Develop and implement quality control processes to ensure that the CCTV systems are functioning optimally. Conduct regular audits and inspections to identify any issues or areas for improvement. Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on project deliverables. Monitor project risks throughout the lifecycle and take proactive measures to address them. Stakeholder Communication: Maintain regular communication with stakeholders, including clients, project sponsors, and internal teams. Provide project updates, address concerns, and manage expectations to ensure alignment and satisfaction. Training and Documentation: Develop training programs and materials to educate end-users on the operation and maintenance of the CCTV systems. Create and maintain comprehensive project documentation, including technical specifications, user manuals, and project reports. Project Evaluation: Conduct post-implementation reviews to evaluate the effectiveness and efficiency of the CCTV E-surveillance systems. Identify lessons learned and implement improvements for future projects.

Timeline

Service Manager

SIS ALARM MONITORING AND RESPONSE SERVICES PVT LTD
04.2024 - Current

Assistant Manager Projects

SIS VPROTECT INDIA PVT LTD
12.2021 - 03.2024

Assistant Manager of Operations

Soteria Command Centre Pvt Ltd
10.2020 - 11.2021

Proprietor

Ram Infocom
09.2019 - 09.2020

Service Coordinator

Zicom Saas Pvt Ltd
01.2018 - 07.2019

Team Leader

Aurionpro solutions Pvt Ldt

Service Engineer

Modern Informatics Pvt ltd

Project Engineer

Cms Computer Pvt Ltd

Three Year Polytechnic Diploma In Electrical & Electronic - Engineering

Arunachal University Of Studies

High school - SCIENCE

SSL INTER COLLEGE
RAM KISHORE