Ramkrishna Bhattacharya
Kolkata
Summary
- Dedicated an d ex p evidenced p ro eosin nal seek ing a challeng ing ro le where can utilize m exp ertise in co mp uterb ased rep
- Rting , co
- Rdinatio n, an d p ro cess manag ement to co ntrib ute efectiel to the success
- The com pan.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Service Manager
Rajgarhia Motor LLP
01.2024 - Current
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Analyzed existing processes for potential cost savings initiatives.
- Adhered to customer service standards to foster satisfaction and retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints in a timely manner.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Conducted performance reviews and provided constructive feedback to staff members.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Senior Relationship Manager
Landmark Cars East Pvt. Ltd.
Kolkata
01.2018 - 01.2024
- Build client relationships by responding to inquiries, identifying and assessing clients needs
- Achieving all KPI and KRI given by higher management
- Handling all types of computer-based tasks with utmost efficiency
- Handled critical and high value Insurance claims with zero rejection record
Senior Service Advisor
Lexus Motors
Kolkata
01.2015 - 01.2018
- Company Overview: Jaguar Land Rover
- Provide estimate and delivery time for delivery process
- Oversaw warranty claim process, ensuring compliance with company policy
- Maintained a high level of accuracy in claim submission, resulting in minimal rejections due to incorrect information or incomplete documentation
- Maintained through records of all warranty claims, ensuring accurate document
- Expert in all computer based reports for warranty audits
- Worked as a front line supervisor who interact with customer while taking the Vehicle
- Coordinated with customer technicians and other stake holders to resolve service issue promptly
- Jaguar Land Rover
Warranty Admin
Eastern Honda
Kolkata
01.2012 - 01.2015
- Checked documentation for appropriate coding, catching errors and making revisions.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Updated company databases with new information about warranties and returns.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Examined claims, records and procedures to grant approval of coverage.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
Service Advisor
Malu Motors (Two Wheeler)
Kolkata
01.2007 - 01.2012
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing exceptional customer service.
Education
MERCEDES BENZ CERTIFIED SERVICE ADVISOR - CUSTOMER RELATIONSHIP
Mercedes Benz Training Center
PUNE INDIA09-2023
Diploma in Automobile Engineering -
IMI
Chennai01.2006
W.B.B.S.E -
Jawahar lal Nehru Vidyapith
01.2003
Computer Application "A" level -
Ramakrishna Mission
Belur, HowrahSkills
- Expertise in Computer-Based Reporting
- Communication
- Warranty Management
- Coordination
- Analytical
- Store Management
- Strategic business planning
- Productivity monitoring
- Service quality management
- Customer satisfaction measurement
Languages
- Bengali
- English
- Hindi
- Oriya
Personal Information
- Father's Name: Late Kalyan Kr. Bhattacharya
- Date of Birth: 02/21/87
- Marital Status: Married
- Religion: Hindu
Timeline
Service Manager
Rajgarhia Motor LLP
01.2024 - Current
Senior Relationship Manager
Landmark Cars East Pvt. Ltd.
01.2018 - 01.2024
Senior Service Advisor
Lexus Motors
01.2015 - 01.2018
Warranty Admin
Eastern Honda
01.2012 - 01.2015
Service Advisor
Malu Motors (Two Wheeler)
01.2007 - 01.2012
MERCEDES BENZ CERTIFIED SERVICE ADVISOR - CUSTOMER RELATIONSHIP
Mercedes Benz Training Center
Diploma in Automobile Engineering -
IMI
W.B.B.S.E -
Jawahar lal Nehru Vidyapith
Computer Application "A" level -
Ramakrishna Mission
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