Ram Kumar
Chennai
Summary
Business Analyst with over 3 years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company.
Overview
8
8
years of professional experience
Work History
Business Analyst
Ezeeinfo Cloud Solutions
09.2021 - Current
- Develop business architecture using requirements such as scope, processes, alternatives and risks
- Analyze client's business requirements and processes through document analysis, interviews, workshops and workflow analysis
- Engage client to gather software requirements and ensure alignment with development teams
- Facilitate regular meetings with clients to document requirements and explore potential solutions
- Communicate client business requirements by constructing easy to understand data and process models
Customer Support Executive
Ezeeinfo Cloud Solutions
02.2017 - 09.2021
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies
- Described product and service details to customers to provide information on benefits and advantages
- Developed working relationships with internal and external customers while assisting with account management duties
Education
B.E - Computer Science
Global Institute of Engineering and Technology
06.2015
Skills
- User Acceptance Testing
- SQL
- Postman
- Github
- Problem-solving
- Reporting and documentation
- Microsoft Office Suite
- Microsoft power BI
Accomplishments
- Best Performer.
- Creative Thinker
Timeline
Business Analyst
Ezeeinfo Cloud Solutions
09.2021 - Current
Customer Support Executive
Ezeeinfo Cloud Solutions
02.2017 - 09.2021
B.E - Computer Science
Global Institute of Engineering and Technology
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