Ram Kumar
Product Owner / Lead Business Analyst
Chennai
Summary
Experienced Lead Business Analyst & Product Owner with 11 years in Product Management, driving business success for IT companies. Proven ability to enhance key performance metrics and optimize business operations through both macro and micro-level analyses. Skilled in project management, stakeholder engagement, and data analysis to implement strategic initiatives and improve processes. Known for effectively leading cross-functional teams and delivering high-quality solutions that drive measurable impact.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
11
11
Certifications
3
3
Languages
Work History
Lead / Senior Business Analyst
Apexon
11.2023 - Current
- Working as Lead Business Analyst / Product Owner in Life Science domain
- Developed complete business plans and operational strategies for new and existing business.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
- Implemented robust monitoring of data pipelines, identifying potential issues before they impact business operations.
- Mentored junior team members on advanced concepts in the field of Data Integration, fostering professional growth within the team context.
- Supported end-users by troubleshooting and resolving complex data-related problems promptly, minimizing disruptions to daily operations.
Business Analyst
HCL Technologies
05.2018 - 10.2023
- Worked as Business Analyst Lead in Health care, Energy & Publishing Sector
- Involved in delivery of Strategic Project - Requirements Gathering, Organizing Stakeholders meeting, Preparing Functional Specification Document, Requirement Clarification with Solution Architect, Gap Analysis, Conducting and Collaborating through Agile ceremonies, Client interaction for sign off, Framing UAT testing requirements, Preparing Work Flow Diagram using MS Visio, Enhancing User experience/Interface, etc
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Streamlined communication between departments for better business efficiency and collaboration.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Led cross-functional teams to successfully complete complex projects on time and within budget.
- Mentored junior staff members in their professional development pursuits while fostering a supportive learning environment.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Spearheaded data migration projects, ensuring smooth transitions with minimal downtime and data loss.
Freelancer Educator
UPSC (IAS) Exam Preparation
06.2014 - 04.2018
- Prepared for Union Public Service Commission (IAS) Exam and went till interview and also been a Freelance Educator with IAS Training Academy
Senior Process Executive
Cognizant Technology Solutions
05.2011 - 05.2014
- Company Overview: Worked as Senior Process Executive: Process Lead - Data Analysis in US Healthcare domain
- Managed a team of 10 junior analysts, providing mentorship and ensuring high-quality deliverables.
- Evaluating production, Performance analysis, Preparing Production Tracking reports & Ensuring quality in processes by Auditing & Error analysis of deliverable
- Collaborated with cross-functional teams to develop analytical tools and methodologies for solving complex business problems.
- Produced monthly reports using advanced Excel spreadsheet functions assisting with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Associate (Process Lead)
Neeyamo Enterprises
05.2010 - 04.2011
- Worked as Process Lead in US Healthcare domain
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Optimized resource allocation, ensuring the right personnel were assigned to appropriate tasks for maximum output.
Education
Master of Business Administration (MBA) - Human Resources
Pondicherry Univ- Loyola College Twinning Programme
Chennai, India 08.2007 - 08.2010
Master of Science (MSc) - Bio-Medical Instrumentation Science
Loyola College
Chennai, India 06.2007 - 05.2009
Bachelor of Science (BSc) - Bio-Technology
SCP Jain College
Chennai, India 06.2004 - 05.2007
Skills
Product management
Product Development Planning
Data-driven decision making
Business Requirements Analysis & Research
Release planning
Product backlog management
Incident Management
Wireframing and prototyping
Business & Functional Requirements Document Preparation
Epic & User Story Creation and Decomposition
Facilitation of Sprint Ceremonies
Stakeholder management
Data integration & ETL Processes
UAT Coordination and Management
Business Process Mapping
SQL Data Analysis
Certification
Certified SAFe Product Owner/ Product Manager, Scaled Agile, Inc
Timeline
Becoming a Product Manager - Complete Guide, IIBA & Linkedin Learning
03-2025
AI for Product Management, Pendo
03-2025
Product-Led Growth Fundamentals, ProductLed
02-2025
Product Management 101, Simplilearn
01-2025
Generative AI Business Transformation, Skillsoft
12-2024
Certified SAFe Product Owner/ Product Manager, Scaled Agile, Inc
08-2024
User Experience for Web Design, LinkedIn Learning
08-2024
Requirements Elicitation and Analysis, International Institute of Business Analysis (IIBA) & LinkedIn Learning
06-2024
SQL Essential Training, LinkedIn Learning
02-2024
Lead / Senior Business Analyst
Apexon
11.2023 - Current
Business Analysis Foundations, International Institute of Business Analysis (IIBA) & LinkedIn Learning
10-2023
Agile Requirements Foundations, International Institute of Business Analysis (IIBA) & LinkedIn Learning
10-2023
Business Analyst
HCL Technologies
05.2018 - 10.2023
Freelancer Educator
UPSC (IAS) Exam Preparation
06.2014 - 04.2018
Senior Process Executive
Cognizant Technology Solutions
05.2011 - 05.2014
Associate (Process Lead)
Neeyamo Enterprises
05.2010 - 04.2011
Master of Business Administration (MBA) - Human Resources
Pondicherry Univ- Loyola College Twinning Programme
08.2007 - 08.2010
Master of Science (MSc) - Bio-Medical Instrumentation Science
Loyola College
06.2007 - 05.2009
Bachelor of Science (BSc) - Bio-Technology
SCP Jain College
06.2004 - 05.2007