Hi, I’m
Ramkumar B
Consultancy Services
Hyderabad,Telangana
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Accomplished Program Delivery Manager with a proven track record at Tata Consultancy Services, excelling in project scheduling and stakeholder management. Spearheaded cross-locational teams, driving a 12M project to success with enhanced customer satisfaction. Expert in risk mitigation and fostering team productivity, significantly boosting program delivery outcomes.
Overview
19
years of professional experience
4
years of post-secondary education
3
Certifications
3
Language
Work History
Tata Consultancy Services
Program Delivery Manager
01.2019 - Current
Job overview
- Managed cross-locational teams for successful project completion and client satisfaction.
- Project worth - 12 M
- Delivered Technical customer support for Microsoft's end customers for Power platform, Azure Kubernetes , Azure Networking, Azure Developer Azure services and Azure Core VM products
- Managed global team of 220 across 4 locations (India, Japan, Uruguay and US
- Coached team members on productivity strategies to accomplish challenging goals.
- Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement.
- Monitored progress against key performance indicators, adjusting plans as needed to ensure timely program delivery.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes.
- Developed detailed project plans that outlined tasks, timelines, resources, dependencies, risks, and contingency measures.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes
- Championed an environment promoting innovation and open dialogue among team members resulting in improved problem-solving capabilities
- Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement
- Spearheaded change management efforts related to new technology implementation and process improvements positively impacting overall efficiency
Tata Consultancy Services
Delivery Manager
12.2013 - 12.2018
Job overview
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed team 100+ who were delivering testing and deployment services to Microsoft for Power platform (Power Apps, Power Automate, Power BI) products
- Managed cross location team across US and 3 locations in India
- Project worth - 4 Million
- Involved in preparation and presentation of Annual Business Plan for portfolio
- Managed 7 stream of functional teams within engagement
- Fostered culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Mentored junior team members to develop their skills and advance within the organization
- Enhanced team performance by providing regular feedback, coaching, and training opportunities
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies
Tata Consultancy Services
Test Engineering Manager
01.2009 - 12.2012
Job overview
- Managed a team of 60 Test engineers and automation engineers for CRM products
- Enhanced test automation coverage by developing and implementing comprehensive test plans and strategies. (Automation tool - Selenium)
- Managed defects in JIRA
- Team was cross located across 3 locations in India
- Optimized resource allocation to balance workload among team members while maximizing productivity.
- Oversaw risk assessments during project planning phases, proactively identifying potential challenges before they impacted project outcomes negatively.
- Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
Tata Consultancy Services
Test Engineering Analyst
12.2005 - 12.2008
Job overview
- Documented current production methods to identify points of limitation to target for quantification through testing procedures.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Delivered timely project completions through proactive test planning, scheduling, and resource allocation strategies.
- Created detailed reports on test results, providing actionable insights for development teams to address identified issues promptly.
- Reduced overall testing time by implementing parallel testing methods across multiple environments simultaneously.
- Involved in testing of CRM products for Microsoft client
Education
Anna UniversityChennai
Bachelor of Technology from Information Technology
06.2001 - 04.2005
Skills
Project Scheduling
Scheduling and Planning
Problem-Solving
Program management
Test management
Quality assurance
Risk Analysis
Risk Mitigation
Customer Service
Operations Management
Quality Control
Financial Analysis
Data Analysis
Process Improvement
Revenue Growth
Talent Recruitment
Agile Projects
Stakeholder Management
Certification
Prince2
Accomplishments
Star PM for 3 straight years in the Business group
Team managed by me received Best delivery team award for 2 straight years
Continuous Top Ranker for 10 consecutive years
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementCompany CultureTimeline
Program Management Professional (PgMP)
01-2024
Prince2
01-2023
PMI - ACP
12-2022
Program Delivery Manager
Tata Consultancy Services
01.2019 - Current
Delivery Manager
Tata Consultancy Services
12.2013 - 12.2018
Test Engineering Manager
Tata Consultancy Services
01.2009 - 12.2012
Test Engineering Analyst
Tata Consultancy Services
12.2005 - 12.2008
Anna University
Bachelor of Technology from Information Technology
06.2001 - 04.2005