Hi, I’m
Ramkumar B
Consultancy Services
Hyderabad,Telangana
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Accomplished Program Delivery Manager with a proven track record at Tata Consultancy Services, excelling in project scheduling and stakeholder management. Spearheaded cross-locational teams, driving a 12M project to success with enhanced customer satisfaction. Expert in risk mitigation and fostering team productivity, significantly boosting program delivery outcomes.
Overview
19
years of professional experience
4
years of post-secondary education
3
Certifications
3
Language
Work History
Tata Consultancy Services
Program Delivery Manager
01.2019 - Current
Job overview
- Managed cross-locational teams for successful project completion and client satisfaction.
- Project worth - 12 M
- Delivered Technical customer support for Microsoft's end customers for Power platform, Azure Kubernetes , Azure Networking, Azure Developer Azure services and Azure Core VM products
- Managed global team of 220 across 4 locations (India, Japan, Uruguay and US
- Coached team members on productivity strategies to accomplish challenging goals.
- Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement.
- Monitored progress against key performance indicators, adjusting plans as needed to ensure timely program delivery.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes.
- Developed detailed project plans that outlined tasks, timelines, resources, dependencies, risks, and contingency measures.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes
- Championed an environment promoting innovation and open dialogue among team members resulting in improved problem-solving capabilities
- Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement
- Spearheaded change management efforts related to new technology implementation and process improvements positively impacting overall efficiency
Tata Consultancy Services
Delivery Manager
12.2013 - 12.2018
Job overview
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed team 100+ who were delivering testing and deployment services to Microsoft for Power platform (Power Apps, Power Automate, Power BI) products
- Managed cross location team across US and 3 locations in India
- Project worth - 4 Million
- Involved in preparation and presentation of Annual Business Plan for portfolio
- Managed 7 stream of functional teams within engagement
- Fostered culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Mentored junior team members to develop their skills and advance within the organization
- Enhanced team performance by providing regular feedback, coaching, and training opportunities
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies
Tata Consultancy Services
Test Engineering Manager
01.2009 - 12.2012
Job overview
- Managed a team of 60 Test engineers and automation engineers for CRM products
- Enhanced test automation coverage by developing and implementing comprehensive test plans and strategies. (Automation tool - Selenium)
- Managed defects in JIRA
- Team was cross located across 3 locations in India
- Optimized resource allocation to balance workload among team members while maximizing productivity.
- Oversaw risk assessments during project planning phases, proactively identifying potential challenges before they impacted project outcomes negatively.
- Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
Tata Consultancy Services
Test Engineering Analyst
12.2005 - 12.2008
Job overview
- Documented current production methods to identify points of limitation to target for quantification through testing procedures.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Delivered timely project completions through proactive test planning, scheduling, and resource allocation strategies.
- Created detailed reports on test results, providing actionable insights for development teams to address identified issues promptly.
- Reduced overall testing time by implementing parallel testing methods across multiple environments simultaneously.
- Involved in testing of CRM products for Microsoft client
Education
Anna UniversityChennai
Bachelor of Technology from Information Technology
06.2001 - 04.2005
Skills
Project Scheduling
Certification
Prince2
Accomplishments
Star PM for 3 straight years in the Business group
Team managed by me received Best delivery team award for 2 straight years
Continuous Top Ranker for 10 consecutive years
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementCompany CultureTimeline
Program Management Professional (PgMP)
01-2024
Prince2
01-2023
PMI - ACP
12-2022
Program Delivery Manager
Tata Consultancy Services
01.2019 - Current
Delivery Manager
Tata Consultancy Services
12.2013 - 12.2018
Test Engineering Manager
Tata Consultancy Services
01.2009 - 12.2012
Test Engineering Analyst
Tata Consultancy Services
12.2005 - 12.2008
Anna University
Bachelor of Technology from Information Technology
06.2001 - 04.2005
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