RAMKUMAR C , PMP®
Summary
Dynamic Leader with extensive experience in system optimization and performance analysis, resulting in significant improvements in project efficiency. Skilled in mentoring teams and streamlining workflows, consistently achieving high-quality results. Proficient in client relationship management and root cause analysis, ensuring successful project delivery while driving innovation. Future aspirations include leveraging expertise to enhance efficiency across diverse projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Lead/Project Technical Architect
IBM Consulting
12.2018 - Current
- Company Overview: Employer: Carelon Global Solutions / IBM Consulting
- Industry: U.S. Healthcare
- Lead three teams focused on system optimization, code fixes, and SIT.
- Coordinated technical responsibilities for the project team.
- Coordinated and facilitated regular status meetings to ensure alignment with business goals.
- Ensure that tickets are closed within the SLA.
- Created and distributed strategies to address SLA breaches with business and leadership.
- Coordinate with Offshore/Onshore/Business to gather business requirements
- Facilitate daily standup call, review project progress and address obstacles
- Enhanced system performance through detailed analysis and issue resolution.
- Manages system enhancement, automations, and develop new tools
- Responsible for Track Code review, regular business reports and maintaining learning register and project artifacts
- Support SIT team on their deliveries, review and approve the Test results
- Manage various business initiatives like payment reconciliation report, Performance Groups system improvements, NE (Northeast) market Auto Adjudication improvements
- Responsible for team Setting goals, Midyear and Year end appraisals
- Employer: Carelon Global Solutions / IBM Consulting
- Industry: US Healthcare
Consultant Technology
Deloitte Consulting USI
12.2016 - 12.2018
- Company Overview: Employer: Deloitte Consulting USI, Bengaluru
- Industry: Healthcare
- As a part of WGS CLAIMS SERVIE DELIVERY Project, I lead Production support and Application maintenance, Table base and NAR (Reporting system) tracks
- Production Support-Application Maintenance Track: As a lead, I guide my resources to complete their task on time without any constraints
- Managed various sub-tracks in Production support and Application maintenance
- Attend and provide daily system status to Clients and Onsite
- As an offshore POC for TPA business, it is my responsibility to co-ordinate and support TPA related business changes in AM and provide status in Weekly business call
- Responsible for Track Code review, Regular business reports and maintaining documents
- Fixed critical Batch/Online production issues
- Acknowledging and resolving Severity1, Severity 2 and Severity 3 Issues in PS track
- Lead the table base weekly release activities / NAR regular doings
- Support and guide the resources in their regular activities
- Helping and coordinating with Business to complete their testing for tablebase changes
- Involved and developed automated tools/batch jobs to reduce manual efforts in regular tablebase activities
- Employer: Deloitte Consulting USI, Bengaluru
- Industry: Healthcare
Associate
Cognizant
04.2016 - 12.2016
- Company Overview: Employer: Cognizant, Coimbatore
- Industry: Healthcare
- As a part of ACAS project, I participated in below activities
- Requirement gathering
- Module Design
- Developing the modules adhering to the standard development practices & investing maximum effort to provide less defect modules
- Testing code (UT /SIT)
- Involved in release supports activities
- Employer: Cognizant, Coimbatore
- Industry: Healthcare
Software Developer
UST Global
01.2013 - 04.2016
- Company Overview: Employer: UST Global, Thiruvananthapuram
- Industry: Healthcare
- As a part of WGS CLAIMS SERVIE DELIVERY project I participated in maintenances as well as in support activities
- Claims System Maintenance Track: Analyzing and resolving Severity 1, Severity 2, Severity 3 tickets
- Involved in System optimization and performance improvement projects
- Understanding Business requirements specification and Involved in IMPACT analysis for Severity issue code changes
- Responsible for the activities –Coding, Unit Testing, System testing support and release support
- Coordinating release activities for WGS claims 2.0 service delivery
- Have been involved in Standard Reporting Tasks
- Enhance the claims system functionality as per business requirements approved by Client Manager
- Production Support Lead: Monitoring Support activities and guiding Support team resources
- Coordinating with Onsite for grouping the functional areas and organizing the knowledge transition and timely delivery of documents and presentations
- Status reporting to the senior management
- Coordinating the training sessions needed for the team
- Configuration control of the work products
- Employer: UST Global, Thiruvananthapuram
- Industry: Healthcare
Education
B. E - IT
Dr. Mahalingam college of Engineering and Technology
01.2012
Skills
- Project management
- Root cause analysis
- System optimization
- Application maintenance
- Performance analysis
- Team leadership
- Client relationship management
- Process improvement
- Team motivation
- Mentoring
- Project development
- Project coordination
- Project planning
- Software development
Certification
- PMI - Project Management professional (PMP)
- Professional, Academy Healthcare Management (PAHM)
Technical Summary
MVS/OS390, COBOL, JCL, REXX, SQL, IMS DB, DB2, VSAM, Endeavor, Changeman, DT, Abend aid, FA, FM, FMIMS, API Tools, CTM, JIRA
Timeline
Project Lead/Project Technical Architect
IBM Consulting
12.2018 - Current
Consultant Technology
Deloitte Consulting USI
12.2016 - 12.2018
Associate
Cognizant
04.2016 - 12.2016
Software Developer
UST Global
01.2013 - 04.2016
B. E - IT
Dr. Mahalingam college of Engineering and Technology
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