RAM KUMAR JHA
Business Analysis
Ghaziabad
Summary
Achieve a challenging position where I can make a significant contribution to management, which would give me the opportunity to prove my capability and raise my professional experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Head of Business Project Development Strategy
Sqube Softsol Pvt Ltd (Startup Company)
Andhra Pradesh
11.2021 - Current
- Being Startup Manage all Sales Managers (Planning How to Grow our Company)
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled Many calls per day to address customer inquiries and concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
City Business Head
Bright Group (Bright- R- Pet Pvt Ltd)
Delhi/NCR
11.2019 - 10.2021
- Market Survey for New Product
- How to Launch a New product in the Market
- Product Road Show
- Dealer Finding
- Make New Dealer in DELHI/NCR
- Handling and Meeting with Dealer /Carpenter Meeting
- Retails Outlet Meetings
- Achieving Annual Business Target with our Team.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Onboarded new temps by entering employee information into systems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Saved good amount by implementing cost-saving initiatives that addressed long-standing problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
Head of Business Development
Kanak Drishti Infotech Pvt Ltd
New Delhi
04.2013 - 10.2019
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Identified business development challenges and customer concerns for proactive resolution.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Performed website content management tasks to enhance company marketing techniques and promote brand exposure.
- Identified revenue opportunities by collaborating with distribution partners.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Collaborated with sales and marketing departments to support project rollout.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Sales Managers
Drishti Infotech Inc.
Delhi/NCR
09.2010 - 04.2013
- Marketing Strategy and planning
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Onboarded new temps by entering employee information into systems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Head
KDI Advisors Pvt Ltd
Delhi/NCR
03.2008 - 08.2010
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed and implemented successful strategies for building company sales.
- Established and managed monthly, quarterly and yearly sales plans.
- Set and monitored annual budgets for departments and entire business.
- Streamlined costs through proactive examination and improvement of operations.
- Built and strengthened relationships with industry partners to drive growth.
- Participated in monthly training on latest technology trends and products in industry.
- Developed strategy to combat increased competitive presence within territory.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Services.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Performed supplier risk evaluations and supported regulatory inspections.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained store equipment, printers and fax machines.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
WEB COMMERCE HEAD
ACG Infotech limited
Delhi/NCR
08.2005 - 02.2008
- Marketing Strategy and planning.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved good amount by implementing cost-saving initiatives that addressed long-standing problems.
- Onboarded new temps by entering employee information into systems.
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
Asst. Manager Sales
Advent Infosoft pvt ltd, BPL LIMITED
Noida/Delhi/NCR
03.2002 - 07.2005
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin..
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated office operations and kept store in compliance with company standards.
- Trained new associates in successful sales and performance strategies.
- Strengthened performance by applying excellent program and project leadership skills.
- Generated sales report to help upper management make effective decisions and sales plans.
- Hired, trained and motivated sales and marketing professionals.
- Managed and developed sales team.
- Expanded territories through customized mentoring, streamlined operations and personalized business relationships.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
Sales Executive
BPL Limited
Bihar
08.2000 - 02.2002
- Health Equipment’s Medical Health product like ECG Machine, Defibrillator, Pulse Oximeter, and many more.
- Doctors Hospitals Visit
- Govt Tender in Medical Colleges and Hospitals, Dealer Network Development 7
- Manage Dealer Sales
- Generate new sales
- Achieved the Sales Goal.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and led sales training initiatives for employees and teams across organization.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Education
10th - Math, Science, English, SST, Hindi, Sanskrit
B.S.E.B
BHS Babhangama Sitamarhi Bihar 01.1989 - 06.1990
10+2 - Arts
B.I.E.C
Patna 07.1990 - 09.1992
B.A. - Geography
M.U. Gaya
A.N College 10.1992 - 05.1996
MSc - Geography
M.U
A.N. College 06.1996 - 11.1998
PGDMS - Sales And Marketing Management
NIS
Patna 08.1998 - 10.2000
Diploma - Electronics and Communications
India Institute
Patna 04.1993 - 10.1993
Diploma - Computer Science
NIIT
Patna 03.1996 - 09.1996
Skills
TravelingRam Kumar Jha(Signature)
Business development strategy
Software Development Lifecycle
Project plan development
Business support software proficiency
Business partnership development
Corporate strategy development
Web development projects
Sales strategy development
Business development
Project development and life cycle
Timeline
Head of Business Project Development Strategy
Sqube Softsol Pvt Ltd (Startup Company)
11.2021 - Current
City Business Head
Bright Group (Bright- R- Pet Pvt Ltd)
11.2019 - 10.2021
Head of Business Development
Kanak Drishti Infotech Pvt Ltd
04.2013 - 10.2019
Sales Managers
Drishti Infotech Inc.
09.2010 - 04.2013
Business Head
KDI Advisors Pvt Ltd
03.2008 - 08.2010
WEB COMMERCE HEAD
ACG Infotech limited
08.2005 - 02.2008
Asst. Manager Sales
Advent Infosoft pvt ltd, BPL LIMITED
03.2002 - 07.2005
Sales Executive
BPL Limited
08.2000 - 02.2002
PGDMS - Sales And Marketing Management
NIS
08.1998 - 10.2000
MSc - Geography
M.U
06.1996 - 11.1998
Diploma - Computer Science
NIIT
03.1996 - 09.1996
Diploma - Electronics and Communications
India Institute
04.1993 - 10.1993
B.A. - Geography
M.U. Gaya
10.1992 - 05.1996
10+2 - Arts
B.I.E.C
07.1990 - 09.1992
10th - Math, Science, English, SST, Hindi, Sanskrit
B.S.E.B
01.1989 - 06.1990