RAM KUMAR JHA
Business Analysis
Ghaziabad
Summary
Achieve a challenging position where I can make a significant contribution to management, which would give me the opportunity to prove my capability and raise my professional experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Head of Business Project Development Strategy
Sqube Softsol Pvt Ltd (Startup Company)
Andhra Pradesh
11.2021 - Current
- Being Startup Manage all Sales Managers (Planning How to Grow our Company)
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled Many calls per day to address customer inquiries and concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
City Business Head
Bright Group (Bright- R- Pet Pvt Ltd)
Delhi/NCR
11.2019 - 10.2021
- Market Survey for New Product
- How to Launch a New product in the Market
- Product Road Show
- Dealer Finding
- Make New Dealer in DELHI/NCR
- Handling and Meeting with Dealer /Carpenter Meeting
- Retails Outlet Meetings
- Achieving Annual Business Target with our Team.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Onboarded new temps by entering employee information into systems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Saved good amount by implementing cost-saving initiatives that addressed long-standing problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
Head of Business Development
Kanak Drishti Infotech Pvt Ltd
New Delhi
04.2013 - 10.2019
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Identified business development challenges and customer concerns for proactive resolution.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Performed website content management tasks to enhance company marketing techniques and promote brand exposure.
- Identified revenue opportunities by collaborating with distribution partners.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Collaborated with sales and marketing departments to support project rollout.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Sales Managers
Drishti Infotech Inc.
Delhi/NCR
09.2010 - 04.2013
- Marketing Strategy and planning
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Onboarded new temps by entering employee information into systems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Head
KDI Advisors Pvt Ltd
Delhi/NCR
03.2008 - 08.2010
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed and implemented successful strategies for building company sales.
- Established and managed monthly, quarterly and yearly sales plans.
- Set and monitored annual budgets for departments and entire business.
- Streamlined costs through proactive examination and improvement of operations.
- Built and strengthened relationships with industry partners to drive growth.
- Participated in monthly training on latest technology trends and products in industry.
- Developed strategy to combat increased competitive presence within territory.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Services.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Performed supplier risk evaluations and supported regulatory inspections.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained store equipment, printers and fax machines.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
WEB COMMERCE HEAD
ACG Infotech limited
Delhi/NCR
08.2005 - 02.2008
- Marketing Strategy and planning.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved good amount by implementing cost-saving initiatives that addressed long-standing problems.
- Onboarded new temps by entering employee information into systems.
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
Asst. Manager Sales
Advent Infosoft pvt ltd, BPL LIMITED
Noida/Delhi/NCR
03.2002 - 07.2005
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin..
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated office operations and kept store in compliance with company standards.
- Trained new associates in successful sales and performance strategies.
- Strengthened performance by applying excellent program and project leadership skills.
- Generated sales report to help upper management make effective decisions and sales plans.
- Hired, trained and motivated sales and marketing professionals.
- Managed and developed sales team.
- Expanded territories through customized mentoring, streamlined operations and personalized business relationships.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
Sales Executive
BPL Limited
Bihar
08.2000 - 02.2002
- Health Equipment’s Medical Health product like ECG Machine, Defibrillator, Pulse Oximeter, and many more.
- Doctors Hospitals Visit
- Govt Tender in Medical Colleges and Hospitals, Dealer Network Development 7
- Manage Dealer Sales
- Generate new sales
- Achieved the Sales Goal.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and led sales training initiatives for employees and teams across organization.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Education
10th - Math, Science, English, SST, Hindi, Sanskrit
B.S.E.B
BHS Babhangama Sitamarhi Bihar 01.1989 - 06.1990
10+2 - Arts
B.I.E.C
Patna 07.1990 - 09.1992
B.A. - Geography
M.U. Gaya
A.N College 10.1992 - 05.1996
MSc - Geography
M.U
A.N. College 06.1996 - 11.1998
PGDMS - Sales And Marketing Management
NIS
Patna 08.1998 - 10.2000
Diploma - Electronics and Communications
India Institute
Patna 04.1993 - 10.1993
Diploma - Computer Science
NIIT
Patna 03.1996 - 09.1996
Skills
Travelingundefined
Timeline
Head of Business Project Development Strategy
Sqube Softsol Pvt Ltd (Startup Company)
11.2021 - Current
City Business Head
Bright Group (Bright- R- Pet Pvt Ltd)
11.2019 - 10.2021
Head of Business Development
Kanak Drishti Infotech Pvt Ltd
04.2013 - 10.2019
Sales Managers
Drishti Infotech Inc.
09.2010 - 04.2013
Business Head
KDI Advisors Pvt Ltd
03.2008 - 08.2010
WEB COMMERCE HEAD
ACG Infotech limited
08.2005 - 02.2008
Asst. Manager Sales
Advent Infosoft pvt ltd, BPL LIMITED
03.2002 - 07.2005
Sales Executive
BPL Limited
08.2000 - 02.2002
PGDMS - Sales And Marketing Management
NIS
08.1998 - 10.2000
MSc - Geography
M.U
06.1996 - 11.1998
Diploma - Computer Science
NIIT
03.1996 - 09.1996
Diploma - Electronics and Communications
India Institute
04.1993 - 10.1993
B.A. - Geography
M.U. Gaya
10.1992 - 05.1996
10+2 - Arts
B.I.E.C
07.1990 - 09.1992
10th - Math, Science, English, SST, Hindi, Sanskrit
B.S.E.B
01.1989 - 06.1990
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