Ramkumar Pillai
Navi Mumbai
Summary
Expertise in order management, billing, invoicing, vendor management, contracts, and customer support over the past 9 years.
Overview
12
12
years of professional experience
Work History
Billing Analyst
Genpact
Bangalore
12.2021 - Current
- Maintained records of all customer transactions and payments.
- Performed daily audits of customer accounts to ensure accuracy of information.
- Analyzed data from customer accounts to identify discrepancies.
- Monitored outstanding receivables and followed up on late payments as required.
- Maintained accurate records of all transactions related to billing activities.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Reviewed and processed customer invoices for accuracy.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
- Managed all payments processing, invoicing and collections tasks.
Order Management Specialist /Senior Contracts Specialist
NTT DATA
Bangalore
03.2021 - 11.2021
- Responsible for managing contracts management, opportunities to order.
- Managing queries via different email boxes.
- SFDC opportunity tracking for the renewal business with the sales community.
- CPQ activities for renewal sales.
- Upon clients' issuance of a renewal order, ensure clients' orders are validated and processed accurately in the internal systems, in accordance with the company order intake policy.
- Vendor Management - Creating Cisco quotes, and ordering non-Cisco quotes.
- Creating Cisco quotes in CSCC, CCW, and ordering.
- Co-ordinate all project related activities and manage any high-level program or project escalations.
Order Management Specialist
Accenture
Navi Mumbai
05.2018 - 09.2020
- Configuring orders for clients in Siebel based on the details provided by sales engineers, CSMs, and sales support advisors.
- Utilized problem-solving skills to resolve complex issues quickly.
- Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
- Developed strong relationships with customers through excellent communication skills.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Portal orders configuration and managing group email box in a timely manner.
Sales Operations Specialist
PSM Enterprises
Navi Mumbai
06.2016 - 03.2018
- Collaborated with other departments to develop strategies for improving customer experience.
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate.
- Analyzed sales data to identify trends and opportunities for growth.
- Created detailed reports on sales performance metrics for management review.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Background Screening Analyst
Hexaware Technologies
Navi Mumbai
10.2013 - 04.2016
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Researched state laws regarding hiring practices to ensure compliance with applicable regulations.
- Assisted with onboarding new hires by providing detailed reports on their completed background checks.
- Reviewed potential red flags identified during screenings and took appropriate action as necessary.
- Compiled statistical data related to trends in background screening processes.
- Conducted reference checks, education verifications and employment history verifications.
- Contacted references by phone and in person to validate information.
- Reviewed appropriate records to obtain facts about individuals.
Education
Post-Degree Certificate - Logistics And Supply Chain Management
Welingkar Institute of Management
Mumbai09-2022
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society
Mumbai06-2012
Skills
- Contract management
- Invoice processing
- Vendor management
- Order to cash / order to bill
- Order management
- Opportunity to order
Accomplishments
- Encore Awards - Core Value Champion 2019
- Star of Business Award 2020
Timeline
Billing Analyst
Genpact
12.2021 - Current
Order Management Specialist /Senior Contracts Specialist
NTT DATA
03.2021 - 11.2021
Order Management Specialist
Accenture
05.2018 - 09.2020
Sales Operations Specialist
PSM Enterprises
06.2016 - 03.2018
Background Screening Analyst
Hexaware Technologies
10.2013 - 04.2016
Post-Degree Certificate - Logistics And Supply Chain Management
Welingkar Institute of Management
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society
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