Ramkumar R
Senior Business Analyst
Bengaluru
Summary
Seasoned Business Analyst offering 15 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
16
16
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Business Analyst
Empyra Software Solutions
03.2021 - Current
- Company Overview: Specialized in customizing the application for Adult Education/Workforce organizations in U.S.
- Supervising many projects related to Adult Education and Workforce with ease which boosted user productivity by more than 95% and reduced calls to customer support.
- Leading customer calls for gathering requirements, product demos, trainings, UAT feedback sessions etc.
- Gather requirements using Mind map and convert it to official documents (Figma and/or MS Word) and get sign off.
- Involving in implementing the product based on customer need and test the process workflow.
- Analyzing data and customer documents to create clear BRD, FRD, user stories, epics etc., for implementation team.
- Identify the root cause of problems and provide appropriate solution.
- Managing a 5-member team and guide them with requirements gathering sessions, focus groups etc.
- Involving in system configuration to understand the product to give better solution to the customers.
- Schedule brainstorming sessions with project managers and technical leads to understand and finalize the feasibility of business needs.
- Specialized in customizing the application for Adult Education/Workforce organizations in U.S.
Business Analyst
Lionbridge Technologies
12.2014 - 03.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Technical Writer
Cyient Ltd
08.2012 - 11.2014
- Company Overview: Advancement in producing technical documents for Automobiles.
- Analyzing inputs given by the customer and preparing mockups for illustrations for automobile parts.
- Organized material to research and complete writing tasks.
- Gained strong leadership skills by managing projects independently.
- Proven ability to develop and implement creative solutions to complex problems.
- Advancement in producing technical documents for Automobiles.
Technical Illustrator
GGS Information Services
09.2010 - 08.2012
Electrical Engineer
Project Electricals
06.2009 - 04.2010
Education
Bachelor of Engineering -
Andal Alagar College of Engr.
Skills
Requirements Gathering
Certification
Executive PG certification in Business Analysis and Product Management, Intellipaat, Bangalore, Karnataka
Timeline
Senior Business Analyst
Empyra Software Solutions
03.2021 - Current
Business Analyst
Lionbridge Technologies
12.2014 - 03.2020
Technical Writer
Cyient Ltd
08.2012 - 11.2014
Technical Illustrator
GGS Information Services
09.2010 - 08.2012
Electrical Engineer
Project Electricals
06.2009 - 04.2010
Bachelor of Engineering -
Andal Alagar College of Engr.
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