RAMKUMAR SARAVANAN

• Optimizing enterprise network, cloud, and software spend through rigorous contract governance, usage analytics, and inventory controls, delivering sustained cost efficiency.
• Enabling IT Operations to consistently creates business value through superior service design, technology modernization, and operational excellence.
• Administering enterprise technology transformation by defining strategic roadmaps and governance frameworks, modernizing IT infrastructure into a secure, scalable organization.
• Steering end-to-end partner relationships, driving account expansion, profitability, and long-term value through strategic engagement and executive alignment.
• Accelerating account growth by introducing new offerings and systematically resolving renewal risks via disciplined, outcome-driven program management.
• Establishing an Integrated Operations Center delivering real-time visibility across networks, servers, applications, URLs, and cloud platforms.
• Building high-performing centralized operations teams by defining role-based structures, leading talent acquisition, and onboarding specialized monitoring capabilities.
• Institute enterprise performance metrics to measure proactive monitoring effectiveness and mainly reduce reactive, break-fix operational incidents.
• Directing major incident governance, ensuring transparent executive communications, client alignment, and protocol-driven escalation through structured 'Exec Alerts.'
• Providing executive leadership to service delivery teams, resolving conflicts, enforcing governance, and ensuring consistent, high-quality operational execution.
• Governing infrastructure and application portfolios, steering annual operating and capital budgets while delivering accurate, value-aligned cost estimates.
• Steering client-facing strategic initiatives including business presentations, resource planning, architecture evaluations, technical direction, and effort estimation.
• Successfully onboarded 2,000+ cloud servers, 300 data-center servers, 400 network devices, and critical applications into enterprise monitoring within one year.
• Designed and deployed business-aligned executive dashboards, enabling centralized operations, real-time visibility, and data-driven decision-making across the organization.
• Drove operational excellence by implementing proactive monitoring frameworks, reducing events per device from seventeen to three, mainly improving service stability.
• Established enterprise-wide SOPs and standardized process documentation, strengthening governance, operational consistency, and cross-functional execution across multiple business units.

• Optimized enterprise operations by implementing advanced IT solutions, aligning stakeholders, & driving organization-wide efficiency, operational excellence, & sustainable business performance.
• Spearheaded complex technical negotiations with clients, consultants, and teams, fostering enduring strategic partnerships, compliance, and measurable business value creation.
• Directed end-to-end project execution through strategic workflow coordination, milestone monitoring, & stakeholder engagement, ensuring high-quality, & risk-compliant deliverables.
• Provided leadership to delivery teams, enforcing risk management, compliance, and best practices while mentoring talent, enhancing accountability and operational efficiency across programs.
• Resolved escalations & implemented root cause analysis, developed SOPs, and conducted proactive service reviews, ensuring seamless integration, compliance, and mitigation of operational issues.
• Directed NOC and data center operations, architected resilient IT infrastructure, and led service transition and continual improvement, ensuring 100% SLA adherence and enterprise scalability.
• Managed end-to-end program management, encompassing conceptualization, solution design, technology mapping, resource allocation, and execution across multiple strategic initiatives.
• Delivered integrated IT solutions by aligning people, processes, and technology, enhancing organization-wide operational efficiency, informed decision-making, and business continuity.
• Planned and managed new and existing data centers, leading networking teams, managing expansions, relocations, and end-to-end network design, deployment, and execution.
• Conducted ISO 20000, 27001, and 22301 audits, ensuring regulatory compliance, application and OS issue resolution, and alignment with enterprise governance and control frameworks.
• Directed projects valued between USD 100,000–5 million over 2–8 months, delivering on time, within budget, and ensuring seamless business continuity.
• Executed global iOS upgrades on 250+ network devices with zero business disruption, enhancing security posture and operational reliability across regions.
• Mitigated critical security vulnerabilities, including Log4J and Print Nightmare, maintaining uninterrupted operations while enforcing proactive enterprise-wide cybersecurity controls.
• Migrated virtual machines to Nutanix infrastructure without business impact, improving scalability, availability, and virtualization efficiency across global systems.
• Implemented TACACS across enterprise network devices, enforcing robust authentication, centralized policy management, and enhanced operational security controls.
• Led server patching for legacy systems untouched over seven years, achieving 94–96% patch compliance while ensuring uninterrupted service delivery.
• Upgraded legacy Windows servers (2003/2008) to 2016/2019, maintaining zero operational impact while aligning with enterprise IT modernization strategies.
• Conducted comprehensive infrastructure assessments, implementing best-practice upgrades and migrations to strengthen system availability, resilience, and security frameworks.
• Directed global deployment of BigFix components across complex, remote endpoints, overcoming incomplete network information to achieve schedule and budget goals.
• Sustained 90%+ patching rates for 18 months, achieved 100% SLA adherence, CSAT 4.7/5, zero attrition, and profit margins exceeding 65%.

Leverage over 22 years of distinguished IT leadership, consistently delivering strategic program management, infrastructure security, and cross-sector operational excellence at scale.

Serve as Technical Cloud Operations Manager at WPP, pioneering advanced technologies, optimizing operations, and driving transformative business growth and service excellence.

Possess deep expertise across IT operations, project execution, and service delivery, fostering innovation, high-performance teams, and a culture of continuous improvement.

Strategically lead IT security, global delivery management, and datacenter operations, ensuring business continuity, operational resilience, and proactive risk mitigation.

Spearhead enterprise IT transformations, integrating cloud, on-premises systems, and cybersecurity frameworks to elevate performance, compliance, and service efficiency.

Execute high-value IT programs, encompassing datacenter migrations, infrastructure optimization, & security deployments, guaranteeing zero downtime and resilient operations.

Orchestrate cross-functional teams, nurture technical talent, and implement governance frameworks to achieve SLA adherence, cost efficiency, and digital operational maturity.

Formulate and enforce security policies, threat intelligence strategies, and incident response protocols aligned with organizational risk and regulatory imperatives.

Drive enterprise vendor management, contract negotiations, and technology roadmap planning to deliver innovation, cost-effective solutions, and secure, scalable services.

Design and deploy proactive monitoring, analytics, and automation frameworks, enabling operational visibility, risk detection, and data-driven IT decision-making.

• IT Service Management (ITSM) based on ITIL best practices.
• Experience in developing project plans and managing various aspects of project management like scope, time, quality, risk, communication, etc.
• Experience in preparing and executing transition plans, including the development of Process documents as per ITIL standards, Operation Manual, Instruction manual, Knowledgebase, etc.
• Experience in defining SCOPE, SoW and SLA for agreement & KPI definitions for different regions.
• Service Transition, Service Operation and Continual Service Improvement.
• Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial and IT Service Continuity Management; Incident, Problem, Change, Configuration Management and Service Desk
• Project Transition and operational maturity
• Service level based Resource Planning
• Business Impact Assessment and Disaster Recovery
• Data Center Consolidation & Operations Review

The above services included the business strategies and deployment plans, delivery and developing the appropriate delivery guides, collateral and training where needed.

Service Delivery & Operations

Heading the entire group of service delivery functions and ensuring quality service delivery (FTR)

• Assessing reports to identify trends, devising and implementing plans to improve delivery standards and presenting detailed reports to the Management.
• Monitoring and reviewing SLAs and ensuring timely closure of priority tickets.
• Provide project summary status reports to Senior Management.
• Prior and quickly identify potential conflicts that impact delivery commitments and reschedule or renegotiate commitments.
• Effective in solving problems in a team environment.
• Clearly communicate team goals and keep team focused.
• Deliver results in a resource-constrained organization.
• Assist teams in planning and estimating techniques for various planned & unplanned activities.
• Monitor progress against plans and makes corrections as needed.
• Conduct periodic reviews and ensure timely communication between teams. Effectively prioritizes and handles multiple concurrent activities across various service lines.

People Management

• Managed 80+ Associates in Offshore & Onsite with 3 Leads.
• Identifying staffing requirements and accordingly planning recruitment of personnel.
• Planning resource availability and managing leaves to ensure smooth operations.
• Coaching resources on processes & SLAs and also assisting them in personality development.
• Identified potential entry level associates, mentored & raised them to L2 & L3 support operations.
• Identifying the team’s training & development needs, designing & developing appropriate training programs and then coordinating them with the Training Department.
• Focusing in on each individual’s performance, ensuring employee satisfaction by aligning individual goals to organizational goals thereby reducing attrition.
• Builds the team to work in highly technical tasks & multi-cultural environment.

Internal Support Operations

• Planning, Designing, Implementation & Managing Data Centre for New Location & OWN Campus.
• Planning, Designing, Implementation & Managing of New Projects / ODCs.
• Lead Chennai Networking team, Training & Managing the team.
• Managing all Networking related tasks in Chennai.
• Leading the teams that Manages, Network of Servers, Desktops & Laptops.
• Responsible for all Network & Systems related performance in Chennai.
• Leading Audits conducted for ISO20000, ISO27001 & BS25999 in Chennai.
• Responsible for IT related Migration task & RCA analysis lead in Chennai.
• Planning for New Projects, Expansion of existing ODCs / Projects & Managing them.
• CMDB Librarian for Chennai locations.
• Responsible for ODC / Project Setups, Shifting & Extensions in Chennai
• Leading the team of Troubleshooting Application Software & OS problem

Key Deliverables

• Undertaking total IT management; implementing new tasks and handling vendor coordination.
• Negotiating and finalizing SLA.
• Responsible for complete operation of servers (Postfix, Gateway, Webserver, NIS, LDAP).
• Rendering:
• Desktop support for both hardware & software installation & troubleshooting.
• Network support LAN (Switches, Wireless LAN, and Patch panel) WAN (Router, RF Link).
• Managing desktop & servers using python scripts.
• Troubleshooting SonicWALL Firewall and maintaining the same.
• Maintaining Linux Proxy Server Squid and creating Mail ID in Linux Mail Server.

Major Attainments

• Redesigned Mail server & Backup operations.
• Successfully implemented VoIP single-handedly to cut down ISD calls through ISP.
• Implemented Sophos Anti-Virus in Linux Server & updated managers in Windows desktops

Key Deliverables

• Maintaining more than 300 Systems and 10 Servers (Including Team servers).Symantec AV Updates.
• Configuring IP Addresses, Subnet masks and gateway addresses on hosts. Troubleshooting routing protocols, supporting both hardware & software problems.
• Configuring the Windows 2000 Environment, Configuring and testing IP Addresses.
• Connecting Windows 2000 based clients to Networks.
• Creating and managing user accounts in windows 2000, Installing and configuring Terminal Services in Windows 2000.
• Updating Anti-Virus. Handling Software installations like Oracle8i/9i, Toad.

Major Attainments

• Played a pivotal role as part of IPLC implementation for client network VLAN setup.
• Domain Migration from SakInfotech to Saksoft.com

Windows Server administration,

LAN and Internet leased line management,

End user administration,

File system management,

Desktop administration,

End point Antivirus and patch management.