Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramkumar Shanmugavel

Lead Engineer
Chennai,TN

Summary

Seasoned Lead Transmission & Network Engineer with over 10+ years of progressive experience in the design, provisioning, and optimization of high-capacity transmission and IP networks. Expertise spans SDH (STM-1 to STM-64), MPLS, and Point-to-Point (P2P) links across multiple telecom carriers. Proven leadership in coordinating cross-functional teams, managing critical service deliveries, and ensuring SLA adherence. Hands-on with Layer 1 testing using OTDR, BERT, SDH testers, and skilled in managing large-scale IP/MPLS rollouts in enterprise and data center environments.

Overview

11
11
years of professional experience

Work History

Lead Engineer-Transmission & IP Network Engineer

Proton Cloud Technologies
11.2023 - Current
  • Lead the end-to-end implementation of transmission links using STM-1 to STM-64 over SDH and OTN platforms across enterprise and carrier networks.
  • Managed procurement and delivery of MPLS, P2P, and Direct Connect services from multiple service providers to support DC, POP, and customer site interconnectivity.
  • Oversaw field and NOC engineers in Layer 1 testing: continuity, loopback, light levels, and BERT pattern validation.
  • Ensured network readiness by coordinating with IP engineering teams for BGP and VLAN configuration post Layer 1 validation.
  • Delivered customer-ready documentation: test results, circuit IDs, and handover reports.
  • Conducted root cause analysis and led resolution of early-life and chronic faults in collaboration with L2/L3 support and vendors.
  • Participated in high-level planning for capacity expansion, optical budgeting, and feasibility assessment of transmission paths.
  • Provided technical leadership in cross-team meetings, project planning, and operational escalation handling.
  • Ensured 99.99% uptime through proactive monitoring via NMS and fault correlation tools.

Senior Engineer - Transmission & IP Network

Proton Cloud Technologies
01.2021 - 10.2023
  • Designed and implemented SDH-based transmission links from E1 up to STM-64 to support enterprise-grade transport requirements.
  • Procured and provisioned MPLS, P2P, Fast Connect, and Direct Connect links from multiple telecom carriers to interconnect data centers (DCs), and Points of Presence (POPs).
  • Coordinated with carriers and enterprise customers for Layer 1 activation and testing: fiber continuity, loopback verification, and light level threshold checks.
  • Utilized test tools such as OTDR, Ethernet BERT, SDH/PDH analyzers to ensure SLA compliance for every link.
  • Worked closely with IP teams to configure logical routing and VLANs once physical links were verified.
  • Prepared customer handover documents, including circuit IDs, test results, and acceptance forms.
  • Led end-to-end circuit testing, from feasibility to activation, and supported fault analysis during early-life failures.
  • Conducted site feasibility studies, optical link budgeting, and recommended transmission gear as per distance and power budget.
  • Monitored transmission performance using NMS tools and resolved alarms to maintain 99.9% uptime.
  • Created and maintained network topology diagrams, technical documentation, and performance reports.
  • Acted as a liaison between the field, NOC, and engineering teams to accelerate issue resolution and maintain service availability.

Engineer-DC Operations & Infrastructure Management

Plintron Mobility Solutions PVT Limited
01.2016 - 12.2020


  • Managed and maintained enterprise data center infrastructure, ensuring high availability, optimal performance, and compliance with operational standards.
  • Performed onsite structured cabling for new installations and decommissions, using Cat5e, Cat6, and multimode fiber, ensuring clean routing and proper labeling.
  • Executed server racking, stacking, and decommissioning, including cable management and link testing to ensure proper data flow and hardware integrity.
  • Served as Single Point of Contact (SPOC) for all Severity 1 incidents, coordinating across engineering and vendor teams to restore service rapidly and accurately.
  • Conducted root cause analysis (RCA) for critical issues and documented findings in ticketing systems.
  • Coordinated with vendors for hardware/software procurement, installation timelines, and compliance with technical specifications.
  • Maintained and updated data center asset inventory using CMDB, tracking all equipment status and changes.
  • Processed and documented visitor access to the data center, upholding strict security protocols and compliance with organizational policies.
  • Collaborated with network, systems, and application teams to optimize data center performance and energy efficiency.


Trainee Engineer

Plintron Global Technologies Private Limited
12.2014 - 12.2014
  • Handled the complete Incident Management (IM) process including incident logging, categorization, prioritization, escalation, resolution, and closure aligned with ITIL guidelines.
  • Monitored MVNO (Mobile Virtual Network Operator) services through OPS Manager and NMS, ensuring prompt detection and mitigation of service-impacting events.
  • Acted as a single point of contact (SPOC) between technical teams and stakeholders during critical incidents, ensuring clear and timely communication and resolution updates.
  • Ensured compliance with defined Service Level Agreements (SLAs) by constantly reviewing incident queues, assigning tasks, and following up with resolver groups.
  • Raised and tracked Change Requests (CRs) for permanent fixes or infrastructure modifications after analyzing incident trends or RCA outcomes.
  • Maintained documentation, incident logs, and audit reports for continuous service improvement.

Education

Bachelor of Technology - Information Technology

Adhiyamaan College of Engineering
Hosur, India
04.2001 -

Skills

Data Center Infrastructure Management

Timeline

Lead Engineer-Transmission & IP Network Engineer

Proton Cloud Technologies
11.2023 - Current

Senior Engineer - Transmission & IP Network

Proton Cloud Technologies
01.2021 - 10.2023

Engineer-DC Operations & Infrastructure Management

Plintron Mobility Solutions PVT Limited
01.2016 - 12.2020

Trainee Engineer

Plintron Global Technologies Private Limited
12.2014 - 12.2014

Bachelor of Technology - Information Technology

Adhiyamaan College of Engineering
04.2001 -

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Ramkumar ShanmugavelLead Engineer