Ramkumar Venkateswaran

• Company Overview: Brand name - U2L Academy.
• Advised a team of 50 HR, Sales, Operations, and Training employees about all strategic and execution methods.
• Spearheaded transformation of company operations into a revenue-generating unit by partnering with industry-leading clients.
• In the B2B space, I built a business through collaborations and projects with various corporates like Reliance, Jio, ITC, Fullerton, HDFC Bank, Future Group businesses, Visa, GSK, Haldiram's (NGP), Bata, Food Stories, Praxis Home Retail, Nitco, Sefar, and many more.
• In the D2C space, I built an LMS/App for e-learning, on-boarded, and trained over 45,000 users.
• Managed hiring, store staff, store training, MDPs, LDPs, and specific business problems through various engagements across India.
• Hired, trained, and certified around 25,000 people across formats, stores, and regions.
• Fostered employee advocacy to prevent issues from affecting company productivity and employee satisfaction.
• Introduced and developed LMS, app-based digital learning programs at various levels.
• Piloted many employee programs to raise company morale, talent pool, succession planning, and employee engagement, namely AYLP, ELP, Udaan, Lakshya, LEAP, Unnaati, Ambassador (warehouse and delivery units), and many more.
• Reviewed and analyzed data, and recommended solutions to improve the overall success and productivity of the company.
• Established and interpreted HR core processes, including performance management, staffing, and salary planning.
• Turned around the company to EBITDA positive consistently for the last two financial years through many HR initiatives across organizations, including consulting and implementing new-age tools and interventions.
• Managed a P&L of 15 Cr, with a concept EBITDA of 1.10 Cr, including both internal and external sales.
• Reduced the company's debt from 8.00 Cr to 1.28 L by FY 24-25, with no defaults on either the principal or the interest front
• Worked , negotiated and successfully, bought the stake up of Promoter from 70% to 82%.
• Identified opportunities for process optimization through data analysis.
• Coordinated activities with other departments to expedite work and improve collaboration.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Managed crisis situations to minimize impact on operations and reputation.
• Enhanced customer satisfaction through the development of service improvement initiatives.
• Developed policies and procedures to ensure compliance with corporate standards.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Spearheaded the development and launch of new products or services.
• Developed and executed marketing strategies to increase brand awareness and market share.
• Negotiated high-value contracts with vendors and partners to optimize resource allocation.
• Analyzed data to inform decision-making and strategic direction.
• Oversaw strategic planning and implementation to ensure organizational goals were met.

• Handled a team of 42 executives across India, with a core team size of 3 regional training managers.
• Overall, the KRA of hiring, talent management, attrition, and new tools to manage the resources for better people management and productivity.
• Overall responsibility for knowledge and skills enhancement of 34 stores across all retail staff bandwidth.
• Instrumental in the design, implementation and Adoption of app-based LMS and learning portal named 'Gurukul'.
• Instrumental in the design, execution, and life cycle-based programs of 'Avatar' for creating a talent pool to advance the organization.
• Fun-based learning program 'Masti Bytes,' which is done on a monthly basis with the objective of achieving team bonding, sales force motivation, and product hunt.
• Implementation of a development center for mid-level managers and above.

Designing, planning, implementation, and execution of training on product, process, MDPs, etiquette, and induction programs for new joiners.

• Handled the tasks of maintaining and enhancing the brand level of the organization.
• Liaised with other departments and teams of the organization to ensure smooth operations.
• Additional responsibility of handling Homeware (household) division as an operations consultant in terms of the overall look and feel of stores, category/assortment mismatch, and competition analysis in order to increase the overall contribution and revenue as a category.
• Launched innovative incentive program to achieve low turnover rate in highly competitive market.
• Partnered with hiring managers to define job requirements and qualifications for new positions within the organization.
• Conducted employee performance reviews and implemented corrective actions to increase productivity.

Assisted in employee recruitment, hiring and interview processes through the design , implementation and adoption of new tool named "Top Grading"

• Responsible for all hiring and training initiatives at all levels in the western region, which contributes 42% of business volumes through 358 cafes.
• Accountable for a time-bound growth plan for all employees from level 1 in order to help them reach the area manager position within a span of 18 months.
• Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.

• Provided coaching, feedback and development for 200+ employees
• New launch store training and inductions
• Utilized strong interpersonal and team building skills
• Oversaw and managed all HR functions, programs, and practices
• Ensured proper on-boarding for all new hires
• Helped to manage and oversee annual performance review processes
• Worked to effectively manage the resolution of complex employment matters

• Aligning with Business & Identifying gaps in talent pipeline needs across various verticals of the organization
• Consolidated vendors and renegotiated contracts to optimize costs.
• Handled a corporate size of 58, mainly, in IT/ITES space, viz., IBM, Accenture, CGI, Cognizant , Net-App, Yahoo and many more across India

• Responsible for managing Training needs of 12 Regional Branches and 3 business channels by managing execution of various Training Modules through a team of 8 Training Managers and 8 consultant Trainers
• Managed trainings for all verticals of Kotak Viz
• Bancassurance, Tied agency and Direct sales
• Accountable for Business deliverables across branches based on the new Sales force
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• Implemented a project called 'Turning Point' involved the overall functioning and the alignment with all functions

• Started my career as a Customer Service Representative for Citibank-US
• Got promoted as a Process Trainer with-in 7 months on floor based on the basis of outstanding performance and mentoring abilities
• Got promoted as a Senior Trainer handling process training for an inbound/outbound US based retail banking process
• Completed 12 batches each consisting of 17 trainees with the duration of 8 weeks for each batch
• Responsible for setting up a new process of CITIBANK
• Worked with Operations in handling a team, taking responsibility of their performances in achieving the SLAs and KRAs