RAMKUMAR VENKATRAMAN

• Overall responsible for the Operations, Sales & Marketing of Heavy Equipment Spare Parts and Equipment Sales.
• As a part of the Management team and reported to the GM / Business Head, took part in all management meetings / Policy decisions / CEO meetings on various aspects of the company.
• Lead a team of skilled professionals, covering key roles of Inventory, Sales, Warehouse and Marketing.
• Major responsibilities include Budgeting, Preparing Department MIS, Sales Forecasting, Target setting & Monitoring, Staff Training & Performance Evaluation.
• Customer relationship has been kept as the topmost KPI, frequent customer visits and resolving issues are considered to be priority agenda.
• Principal / supplier interaction and maintaining relationship.

Other Key Performance areas:

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• Fostered positive relationships with customers to maximise satisfaction, retention and experience.
• Analysed customer data to identify opportunities and improve relationships.
• Hired and evaluated associates and management staff to add to workforce and meet demands.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Exceeded team goals by partnering with staff to share and implement customer service initiatives.
• Developed and shared best practices across company to align with objectives and quality standards.
• Streamlined operations to consistently deliver on targets.
• Provided leadership to develop business plans and promote organisational vision.

• Responsible for overall Parts Sales and Operations for both Automotive, Equipment & Truck Parts.
• Involved in Parts Budgeting, Forecasting, Inventory & Warehouse Management were part of the KPIs.
• Achieved Parts Sales contract agreement with major Customers, ensuring efficient inventory planning / timely supply, thereby uplifting customer satisfaction.
• Target setting, motivate and guide the team to reach and exceed budget numbers.
• Overall customer care and maintain high degree relationship through regular visits / meetings and resolve concerns.
• Principal interaction / Dealer meets.

Other Key Performance areas:

• Developed parts stockholding plans to agreed levels, ensuring first time availability of parts to customers.
• Supported the customer through the full sales process.
• Demonstrated expert knowledge of basic automotive components and systems to provide sound advice and good judgement to customers.
• Liaised regularly with Service Team to coordinate parts for vehicle repair and service.
• Actively monitored inventory and reported low stock to management to replenish levels.
• Researched market trends to stay updated with new parts and products and apply best practices in industry.
• Demonstrated professionalism and expertise in all customer interactions to increase loyalty and satisfaction.
• Studied customer buying trends to provide feedback to management and recommend better product lines.

• Lead the Centralised Purchase team.
• Overall responsible for maintaining inventory and timely supply of software and hardware to various branches spread across the country.
• Setting up Purchase price and timely issue of orders to various vendors.
• Cost reduction of products purchase, through various techniques include purchase volume, product nature etc.
• Overall reduction in total purchase value for the year for the company, thereby reducing operations cost.

• Team member in the Supplier Development and Integration Department for Automotive Brake Parts.
• Analysed Supplier performance, supplier ratings, integrated parts supply with similar vendors, cost reduction of parts procured.
• Achieved cost reduction through various tehniques viz., pricing, volume etc, thereby prompted the organisation to minimise purchase value overall.
• An active member of Top Management meetings and performance evaluation of the profit unit.

• Part of the Materials and Procurement Division of Eicher Motors Ltd, Manufacturer of Light Commercial Vehicles, then partnered with Mitsubishi Motors, Japan.
• Responsible for LCV parts development with various vendors across the country, thereby achieved indigenisation and reduce import size.
• Technical Interaction with teams in India & Japan to develop components locally, pricing recommendations etc are parts of the function.
• Achieved critical parts development at a speedy phase during crisis situations.
• Has been an employee for best performance and cost reduction.