RamLakhan Prasad
Newdelhi
Summary
Highly skilled and certified Senior Desktop Support Engineer with over 4 years of experience in managing complex IT infrastructures, troubleshooting software issues, and enhancing system performance. Proven ability to lead technical teams and implement strategic IT solutions that drive productivity and efficiency.
Overview
4
4
years of professional experience
Work History
Senior IT Support Engineer
SISL Infotech PVT. LTD. India Today Mediaplex Project
Noida
10.2022 - Current
- Worked with over 3000 users in a Media company, resolving L1 and L2 queries smoothly.
- Coordinate with VIP users, as well as Anchors.
- Maintained file servers. Add, change, or remove user access to a shared folder.
- Understanding of OS Patches, Upgrades, and Service Packs.
- Understanding of Active Directory (DNS/DHCP). AD user creation, password reset, disable, and enable account.
- Installing and configuring Window10 and Window11.
- Good knowledge of MAC operating systems.
- Determine the methods for upgrading company network software programs each time an update is released.
- Configure Network Printers
- Installation of Various Software Applications. Bar code Printer, MSOffices2016, 2019, 2021, and Office365, Octopus, Adobe Creative Cloud, InDesign, Acrobat Writer, Adobe Acrobat Pro, Adobe Photoshop CS6, Sophos, and Symantec Antivirus.
- Basic knowledge of router, switch, etc.
- Troubleshooting LAN issues, as per client request.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Installation and configuration of hub and switches.
- Understanding of networking.
- Troubleshooting Hardware Devices and Drivers.
- Configuring or troubleshooting Microsoft Outlook. Manage and Installation of Sentinel Antivirus for Client Base.
- Knowledge of desktop/laptop hardware.
- Knowledge of workstations: HP, Dell, Acer, Apple, Lenovo, Asus, etc.
- Installation window server 2012 r2, 2016, and 2019.
Technical Support Engineer
RNS Info. Soft
Delhi
04.2021 - 10.2022
- Installing and configuring Windows 7, Windows 8 Pro, and Windows 10.
- Upgrading company network software programs.
- Configure Printers and their drivers.
- Installation of various software applications. Bar code Printer, MS Office 2003, 2007, 2010, 2013, Acrobat writer, Adobe Acrobat Pro, Adobe Photoshop, and Symantec Antivirus.
- Troubleshooting Hardware Devices and Drivers.
Manage and Installation of Sentinel Antivirus for Client Base. - Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Prepared test systems for replication of user issues.
Customer Support Engineer
Interlink PVT LTD
New Delhi
11.2020 - 04.2021
- Installing and configuring Windows 7, Windows 8 Pro, and Windows.
- Configure Local and Network Printers.
- Installation of Various Software Applications. Barcode printer, MS Office 2003, 2007, 2010, 2013, Acrobat Writer, Adobe Acrobat Pro, Photoshop, and Symantec Antivirus.
- Troubleshooting Hardware Devices and Drivers.
Configuring or troubleshooting Microsoft Outlook.
Manage and Installation of Sentinel Antivirus for Client Base. - Answered user inquiries to resolve computer software or hardware operation problems.
Education
Diploma in Hardware & Networking - IT & SYSTEM
Cloud Technology
Saran08-2019
Bachelor of Science - Science Education
Jai Prakash University
Chhapra , Saran07-2018
12th -
Yamuna Singh College
Ekma Saran05-2015
Skills
- User Support
- Data Recovery
- Remote assistance
- Application installations
- Project Coordination
- Hardware and software installation
- Troubleshooting skills
- System Configuration
- Hardware troubleshooting
- Troubleshooting and diagnostics
- DHCP/DNS Ethernet and Firewall proficient
PERSONAL DETAILS
Father Name : Prayag Prasad
Marital Status : Unmarried
Hobbies : Learning new things
Language Known: Hindi, English
Nationality: Indian
Gender: Male
Key Qualities:
I am a self-motivated and enthusiastic individual with a creative mindset and a strong aptitude for troubleshooting. My hardworking nature is complemented by friendly behavior and patience, allowing me to thrive in both leadership and team settings. I respond well to challenges and take great satisfaction in the rewards that come from dedication and perseverance.
Timeline
Senior IT Support Engineer
SISL Infotech PVT. LTD. India Today Mediaplex Project
10.2022 - Current
Technical Support Engineer
RNS Info. Soft
04.2021 - 10.2022
Customer Support Engineer
Interlink PVT LTD
11.2020 - 04.2021
Diploma in Hardware & Networking - IT & SYSTEM
Cloud Technology
Bachelor of Science - Science Education
Jai Prakash University
12th -
Yamuna Singh College
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