Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Ramma Ambawata

Jaipur

Summary

  • Goal-oriented professional with nearly 9 years of qualitative experience with keen interest in the areas of Process Excellence, Project Management, Key Account Managing and Customer Relation building.
  • Hands-on experience to analyze, and evaluate existing processes, collect data to identify root causes, perform cost benefit analysis, and identify process improvement opportunities.
  • A goal-oriented professional with excellent communication, analytical & team management skills; capable in motivating personnel towards achieving organizational objectives adhering to industry best practices in stressful conditions.
  • Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.


Overview

10
10
years of professional experience

Work History

Deputy Key Account Manager

Ecom Express Private limited
02.2022 - Current
  • Handling of Platinum Clients for all the Customer and Data Related Queries
  • Handling largest account of the organization with all the escalation metrics and day to day performance review.
  • Managed time efficiently to complete all tasks within deadlines
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Ensures end to end smooth running of logistics operations for the Pan India
  • Sharing Daily/Weekly Reports with Clients for Creating Visibility of the Operations and Performance
  • Prioritize and influence projects in a fast-paced environment through superior quantitative and qualitative data analysis skills
  • Develop training programs, own KPIs and performance improvement initiatives in the organization
  • Proficient in database design, data modelling, and query optimization
  • Skilled in troubleshooting and resolving database-related issues
  • Strong expertise in working with SQL Server, MySQL
  • Excellent analytical and problem-solving abilities
  • Effective communication skills for collaborating with cross-functional teams.

Assistant Manager (Airport Operations)

Interglobe Aviation Pvt. Ltd. (Indigo)
03.2014 - 02.2022
  • Providing highest level of customer service at all customer touch points
  • Supporting passengers from disembarkation until the baggage collection from the arrival
  • Administering service partners activities for the smooth acceptance of passengers
  • Managing with cargo, fuelling company, baggage make-up area, aircraft loading team, catering suppliers for one time departure of flights & Company mails
  • Executing pre-flight and post-flight administration duties
  • Confirming compliance with DGCA safety and security requirements
  • Keeping a secure working environment and promoting awareness
  • Directing a team of airside operators and a crew of porters for performing all activities on ramp.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Zoology

Delhi University

Airport Management - Aviation

Karnataka Open University

Skills

  • Microsoft Word
  • PowerPoint
  • Advanced Excel
  • SQL
  • Customer Lifecycle Management
  • Focusing On Customers
  • Building Relationships
  • Client Coordination
  • Giving Support
  • Developing Talents
  • Compliance
  • Performance Monitoring
  • Mentoring & Knowledge Sharing
  • Designed and maintained complex SQL databases, ensuring data accuracy and integrity
  • Optimized SQL queries and database performance, resulting in a 20% reduction in query execution time
  • Implemented and managed backup and recovery strategies to ensure data availability and security
  • Conducted regular database health checks, identifying, and resolving performance bottlenecks
  • Collaborated with developers to design efficient database schemas for new applications
  • Developed and maintained database documentation and best practices

Languages

English
Hindi

Personal Information

Date of Birth: 12/16/93

Timeline

Deputy Key Account Manager

Ecom Express Private limited
02.2022 - Current

Assistant Manager (Airport Operations)

Interglobe Aviation Pvt. Ltd. (Indigo)
03.2014 - 02.2022

Bachelor of Science - Zoology

Delhi University

Airport Management - Aviation

Karnataka Open University

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Ramma Ambawata