RAM MOHAN TUMMALA

Client: Standard Chartered Bank

Achievement/Tasks

• Collaborated with product owners, team members(36), technologists and other scrum masters to define solutions and drive progress.
• Defined and delivered Project Vision for digital transformation of current customer service processes using Automation, achieving reduction in processing time by 70%.
• Liaised with Business to develop deep understanding of business needs and current processes. Translated requirements in to user stories and acceptance criteria for engineering team.
• Utilized agile methodology to analyze and identify gaps in the existing business processes and created automation solutions which saved $500K for the company. Organized agile and scrum meetings included sprint planning, daily scrum, sprint check-in,sprint review & retrospective.
• Collaborated with data team to build dashboard representing key project metrics including Return of Investment, Productivity, Customer Satisfaction, Average Response Time, Average Resolution Rate and First Contact Resolution Rate which helped executive leadership closely monitor effectiveness of customer service process.
• Tracked and reported program results to customers and stakeholders to facilitate change management activities.
• Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.

Client: Peddle Digitals Pvt Ltd @ Zest Money, Bangalore.

Achievement / Tasks:

• Responsible for managing a team of 36 people (Dev & QA).
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Interacted with customers and clients to identify business needs and requirements. Monitored progress of programs, using and applying programming documents, program directives and other program material.
• Directed simultaneous projects to boost business opportunities by 100%.
• Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Addressed and resolved technical, financial and operational concerns by working with team members and directors.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked and reported program results to customers and stakeholders to facilitate change management activities.
• Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
• Launched program and gathered functional and business requirements to support team and mitigate risks.
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Acted as mentor, coach while implementing SAFE Framework on Enterprise level.

Clients: Samsung, TSMC, GF, Intel, Apple,,,

Achievements/Tasks

• Identified plans and resources required to meet project goals and objectives. Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance and responsible for managing team of 24 people.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Establish collaborative partnership with key stakeholders and provide coaching at all levels in emerging Agile Environment.
• Facilitate Scrum and development teams in self organization. Resolve conflicts and coach scrum team on removing impediments.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Boosted revenues by coordinating and executing projects and growing inventory diversity. Fostered relationships with vendors to promote positive working relationships.
• Modified and directed project plans to meet organizational needs.
• Eliminated discrepancies in progress by reviewing performance, spend and timeline. Achieved project deadlines by coordinating with contractors to manage performance.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
• Successfully completed, established synergy with global engineers for all FPQ of CGA products at Applied Materials.

Achievement /Tasks

• Defined, created and controlled testing environments for successful software deliverables.
• Collaborated with QA team to test software quality through manual and automated testing.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Collaborated with business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.

Clients: Jam Cracker,AOL,,,

Achievement/Tasks

• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Maintained extremely low defect detection rate of 0% in customer-facing products.
• Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Recorded test results, published, edited contents in Pub tool, detailing testing processes, results and suggestions for production team.
• Received ‘Quarterly Best Performer ' award for outstanding contribution in R&D Project.

Achievement/Tasks

• Improved efficiency of Navionics Geonav systems by 100% through application of diagnostic iteration.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Trained and mentored junior developers and engineers, teaching skills in Geonav system, testing and working to improve overall team performance.
• Reviewed over Requirements new test designs for functionality and quality before release.
• Aided in production engineering team's initial customer audits, providing test designs and parameters for setup diagnostics
• Researched and acquired extant testing frameworks to speed quality assurance time frames.

• Worked as Software Project Trainee.