Hi, I’m
Raminder Singh
Operations Manager
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated professional seeking a challenging work environment to utilize skills and abilities in order to build a successful career.
Overview
18
years of professional experience
Work History
ELITE RESOURCELudhiana, India
Operations Manager
2020.06 - Current (6 education.years_Label & 4 education.months_Label)
Job overview
- Managed sales teams remotely at multiple locations
- Ensured seamless operation of all gateways and payment processors
- Managed a team of 12 onsite and 18 offsite members
- Ensured individual team targets were monitored and provided necessary guidance
- Communicated payout and deduction information to company and vendors.
- Implemented strategies to foster a positive work environment and promote a culture of excellence among all employees.
- Implemented new processes within the organization.
- Introduced adaptable problem-solving skills in diverse situations
- Coordinated with new and existing team for training and onboarding.
KITES PRODUCTIONSLudhiana, India
Operations Manager
2019.03 - 2020.04 (1 education.year_Label & 1 education.month_Label)
Job overview
- Effectively analyzed and comprehended the specific needs for each event
- Coordinated with marketing team to generate leads
- Successfully executed events within budgetary and scheduling constraints.
- Successfully guided the team in meeting weekly and monthly goals
- Devised creative social media strategies to promote events
- Demonstrated exceptional critical thinking and problem-solving skills to support my team
- Delivered insightful reports to upper management using MS-Excel
SONARK OUTSOURCING SOLUTION PVT LTD
Team Leader - Project Management
2018.07 - 2019.08 (1 education.year_Label & 1 education.month_Label)
Job overview
- Collaborated closely with teams and team coaches
- Reported to upper management as necessary with relevant sales data.
- Tracked progress of team members' development plans regularly
- Escalated appropriate problems to management.
- Identified performance metrics for different projects
- Strictly adhered to quality standards and consistently maintained sales and quality track records
- Maintained timely and consistent reporting of company's performance to top-level officials
EAGLE INFOTECHLudhiana, India
Operations Manager
2015.08 - 2018.07 (2 education.years_Label & 11 education.months_Label)
Job overview
- Assigned targets to team members
- Managed recruitment, mentoring, and orientation for fresh and experienced colleagues
- Monitored team's daily, weekly, and monthly performance
- Evaluated performance using key metrics and developed incentive plans
- Enhanced sales productivity through effective resource planning
SAPPHIRE INFO SOLUTIONS PVT LTDLudhiana, India
Business Development Manager
2017.09 - 2018.03 (6 education.months_Label)
Job overview
- Enhanced company overview performance as a part-time employee.
- Scanned multiple search engines to extract information from the UK CA database.
- Served as the point of contact for sending introductory emails to UK accountancy firms.
- Initiated email communication with prospective clients to schedule meetings with top executives
- Produced informative blogs and articles on CA updates for existing and new clients.
OPK E SERVICES PVT LTDLudhiana, India
Senior Customer Service Representative
2009.01 - 2015.07 (6 education.years_Label & 6 education.months_Label)
Job overview
- Started as a Senior Customer Care Executive responsible for the VOIP sales process
- Managed processes for Hughes Net satellite internet, Acai Berry fat-reducing pill, OCC upsell order confirmation, CIC inbound upsell order confirmation, DRC cancellation query of customers, and UCS retention campaign.
- Made outbound calls for Dish & Direct Promotions to prevent hard disconnect
- Supervised team responsible for U.K Tech, Survey, and U.S Education processes in addition to overseeing the group handling U.S Tech Inbound tasks
- Led a team of tech professionals for UK/US process
RAMMYS ACCENTLudhiana, India
CEO
2008.07 - 2009.01 (6 education.months_Label)
Job overview
- Strengthened communication abilities through industry-specific training leading to potential call center roles
- Prepared for a variety of interviews
EASTMAN INDUSTRIES LIMITEDLudhiana, India
Public Relations Officer
2007.08 - 2008.06 (10 education.months_Label)
Job overview
- Simplified and optimized the scheduling process through MIS (Management Information System)
- Enhanced efficiency in managing visa applications, ticketing procedures, and foreign currency exchange for international travel
- Ensured timely delivery of birthday and anniversary greetings to team members
- Created and distributed press releases, media kits, and other promotional materials to targeted audiences.
- Prepared monthly reports outlining the success of campaigns against established goals.
- Managed corporate websites by ensuring content is current and accurate.
NET CRADLE INDIA PVT LTDLudhiana, India
Business Development Executive
2007.01 - 2007.07 (6 education.months_Label)
Job overview
- Reached out to educational institutions in the U.K, presenting free trials of the website www.juniors.net.
- Conducted online presentations for clients.
- Analyzed competitor activities to understand industry trends and dynamics.
- Drafted proposals for potential customers outlining terms of service agreements.
- Established strong relationships with key decision-makers within client organizations.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
WIPRO BPONew Delhi, India
Technical Support Associate
2006.05 - 2006.08 (3 education.months_Label)
Job overview
- Resolved complex technical issues, guaranteeing a seamless service experience.
- Provided exceptional guidance and solutions to address U.S customer inquiries
- Developed documentation of common problems and their solutions.
- Identified areas of improvement within existing processes and procedures.
- Ensured compliance with security policies and procedures.
- Provided guidance to less experienced technicians when needed.
Education
Arya College PULudhiana
Graduated in Commerce
01.2006
Everest School
12th
01.2004
University Overview
P.S.E.B
Rishi Dayanand School
10th
01.2002
University Overview
P.S.E.B
Indian School BahrainManama
8th
01.1998
Skills
- Inventory Management
- Customer Retention
- Contract Management
- Business Development
- Document Control
- Process Improvement
- Performance monitoring
- Workflow Optimization
- Customer Service
- Expense Reports
Accomplishments
- Done content writing & Voice overs as freelancer.
- Awarded Best HD Revenue Generator Dish Network (2012)
- Awarded for Best Innovative Tutor of The Year - CT University (2020)
Hobbies and Interests
- Listening to music.
- Understanding human nature.
- Travelling.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Operations Manager
ELITE RESOURCE
2020.06 - Current (6 education.years_Label & 4 education.months_Label)
Operations Manager
KITES PRODUCTIONS
2019.03 - 2020.04 (1 education.year_Label & 1 education.month_Label)
Team Leader - Project Management
SONARK OUTSOURCING SOLUTION PVT LTD
2018.07 - 2019.08 (1 education.year_Label & 1 education.month_Label)
Business Development Manager
SAPPHIRE INFO SOLUTIONS PVT LTD
2017.09 - 2018.03 (6 education.months_Label)
Operations Manager
EAGLE INFOTECH
2015.08 - 2018.07 (2 education.years_Label & 11 education.months_Label)
Senior Customer Service Representative
OPK E SERVICES PVT LTD
2009.01 - 2015.07 (6 education.years_Label & 6 education.months_Label)
CEO
RAMMYS ACCENT
2008.07 - 2009.01 (6 education.months_Label)
Public Relations Officer
EASTMAN INDUSTRIES LIMITED
2007.08 - 2008.06 (10 education.months_Label)
Business Development Executive
NET CRADLE INDIA PVT LTD
2007.01 - 2007.07 (6 education.months_Label)
Technical Support Associate
WIPRO BPO
2006.05 - 2006.08 (3 education.months_Label)
Arya College PU
Graduated in Commerce
Everest School
12th
Rishi Dayanand School
10th
Indian School Bahrain
8th