Hi, I’m
Raminder Singh
Operations Manager
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated professional seeking a challenging work environment to utilize skills and abilities in order to build a successful career.
Overview
18
years of professional experience
Work History
ELITE RESOURCELudhiana, India
Operations Manager
06.2020 - Current
Job overview
- Managed sales teams remotely at multiple locations
- Ensured seamless operation of all gateways and payment processors
- Managed a team of 12 onsite and 18 offsite members
- Ensured individual team targets were monitored and provided necessary guidance
- Communicated payout and deduction information to company and vendors.
- Implemented strategies to foster a positive work environment and promote a culture of excellence among all employees.
- Implemented new processes within the organization.
- Introduced adaptable problem-solving skills in diverse situations
- Coordinated with new and existing team for training and onboarding.
KITES PRODUCTIONSLudhiana, India
Operations Manager
03.2019 - 04.2020
Job overview
- Effectively analyzed and comprehended the specific needs for each event
- Coordinated with marketing team to generate leads
- Successfully executed events within budgetary and scheduling constraints.
- Successfully guided the team in meeting weekly and monthly goals
- Devised creative social media strategies to promote events
- Demonstrated exceptional critical thinking and problem-solving skills to support my team
- Delivered insightful reports to upper management using MS-Excel
SONARK OUTSOURCING SOLUTION PVT LTD
Team Leader - Project Management
07.2018 - 08.2019
Job overview
- Collaborated closely with teams and team coaches
- Reported to upper management as necessary with relevant sales data.
- Tracked progress of team members' development plans regularly
- Escalated appropriate problems to management.
- Identified performance metrics for different projects
- Strictly adhered to quality standards and consistently maintained sales and quality track records
- Maintained timely and consistent reporting of company's performance to top-level officials
EAGLE INFOTECHLudhiana, India
Operations Manager
08.2015 - 07.2018
Job overview
- Assigned targets to team members
- Managed recruitment, mentoring, and orientation for fresh and experienced colleagues
- Monitored team's daily, weekly, and monthly performance
- Evaluated performance using key metrics and developed incentive plans
- Enhanced sales productivity through effective resource planning
SAPPHIRE INFO SOLUTIONS PVT LTDLudhiana, India
Business Development Manager
09.2017 - 03.2018
Job overview
- Enhanced company overview performance as a part-time employee.
- Scanned multiple search engines to extract information from the UK CA database.
- Served as the point of contact for sending introductory emails to UK accountancy firms.
- Initiated email communication with prospective clients to schedule meetings with top executives
- Produced informative blogs and articles on CA updates for existing and new clients.
OPK E SERVICES PVT LTDLudhiana, India
Senior Customer Service Representative
01.2009 - 07.2015
Job overview
- Started as a Senior Customer Care Executive responsible for the VOIP sales process
- Managed processes for Hughes Net satellite internet, Acai Berry fat-reducing pill, OCC upsell order confirmation, CIC inbound upsell order confirmation, DRC cancellation query of customers, and UCS retention campaign.
- Made outbound calls for Dish & Direct Promotions to prevent hard disconnect
- Supervised team responsible for U.K Tech, Survey, and U.S Education processes in addition to overseeing the group handling U.S Tech Inbound tasks
- Led a team of tech professionals for UK/US process
RAMMYS ACCENTLudhiana, India
CEO
07.2008 - 01.2009
Job overview
- Strengthened communication abilities through industry-specific training leading to potential call center roles
- Prepared for a variety of interviews
EASTMAN INDUSTRIES LIMITEDLudhiana, India
Public Relations Officer
08.2007 - 06.2008
Job overview
- Simplified and optimized the scheduling process through MIS (Management Information System)
- Enhanced efficiency in managing visa applications, ticketing procedures, and foreign currency exchange for international travel
- Ensured timely delivery of birthday and anniversary greetings to team members
- Created and distributed press releases, media kits, and other promotional materials to targeted audiences.
- Prepared monthly reports outlining the success of campaigns against established goals.
- Managed corporate websites by ensuring content is current and accurate.
NET CRADLE INDIA PVT LTDLudhiana, India
Business Development Executive
01.2007 - 07.2007
Job overview
- Reached out to educational institutions in the U.K, presenting free trials of the website www.juniors.net.
- Conducted online presentations for clients.
- Analyzed competitor activities to understand industry trends and dynamics.
- Drafted proposals for potential customers outlining terms of service agreements.
- Established strong relationships with key decision-makers within client organizations.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
WIPRO BPONew Delhi, India
Technical Support Associate
05.2006 - 08.2006
Job overview
- Resolved complex technical issues, guaranteeing a seamless service experience.
- Provided exceptional guidance and solutions to address U.S customer inquiries
- Developed documentation of common problems and their solutions.
- Identified areas of improvement within existing processes and procedures.
- Ensured compliance with security policies and procedures.
- Provided guidance to less experienced technicians when needed.
Education
Arya College PULudhiana
Graduated in Commerce
01.2006
Everest School
12th
01.2004
University Overview
P.S.E.B
Rishi Dayanand School
10th
01.2002
University Overview
P.S.E.B
Indian School BahrainManama
8th
01.1998
Skills
- Inventory Management
- Customer Retention
- Contract Management
- Business Development
- Document Control
- Process Improvement
- Performance monitoring
- Workflow Optimization
- Customer Service
- Expense Reports
Accomplishments
- Done content writing & Voice overs as freelancer.
- Awarded Best HD Revenue Generator Dish Network (2012)
- Awarded for Best Innovative Tutor of The Year - CT University (2020)
Hobbies and Interests
- Listening to music.
- Understanding human nature.
- Travelling.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Operations Manager
ELITE RESOURCE
06.2020 - Current
Operations Manager
KITES PRODUCTIONS
03.2019 - 04.2020
Team Leader - Project Management
SONARK OUTSOURCING SOLUTION PVT LTD
07.2018 - 08.2019
Business Development Manager
SAPPHIRE INFO SOLUTIONS PVT LTD
09.2017 - 03.2018
Operations Manager
EAGLE INFOTECH
08.2015 - 07.2018
Senior Customer Service Representative
OPK E SERVICES PVT LTD
01.2009 - 07.2015
CEO
RAMMYS ACCENT
07.2008 - 01.2009
Public Relations Officer
EASTMAN INDUSTRIES LIMITED
08.2007 - 06.2008
Business Development Executive
NET CRADLE INDIA PVT LTD
01.2007 - 07.2007
Technical Support Associate
WIPRO BPO
05.2006 - 08.2006
Arya College PU
Graduated in Commerce
Everest School
12th
Rishi Dayanand School
10th
Indian School Bahrain
8th
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