Singing
Ramnik Sandhu
New Delhi
Summary
Assistant Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Assistant Manager
CITIBANK NA
Mumbai
12.2018 - Current
- Adherence to service, sales, information security & quality process norms
- Mentored team members to enhance professional development and accountability in workplace.
- Handle inbound calls for Credit Cards and render accurate customer services like query resolution, escalation etc.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Adherence to service, sales, information security & quality process norms
- Performing intermediate duties and support related to operational activities and financial services with requisite courtesy and accuracy
- Ensuring process efficiency by achieving set targets of sales and call quality
- Identifying opportunities to cross sell products & services
Senior Customer Service Analyst
Citibank NA
Gurgaon
07.2015 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handle inbound calls for Credit Cards and render accurate customer services like query resolution, escalation etc.
- Adherence to service, sales, information security & quality process norms
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Radio Jockey (Casual Basis)
All India Radio
New Delhi
08.2011 - 06.2018
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Built broadcast storylines to interest listeners and grow station audience.
- Informed audience about events, music titles and artists.
- Researched topics for comment and discussion.
- Played music tracks from playlists provided by station management.
Operations Manager
ICAE
New Delhi
08.2013 - 07.2015
- Managing day-to-day office operations and HR responsibilities
- Conceptualizing, planning and executing events as per client’s needs
- Responsible for budget preparation and event layouts
- Closely working towards the company’s SOPs
- Key liaison between client, event managers, in-house designers and other 3rd party vendors leading up to the event
Senior Customer Resolution Expert
DELL International India Services Private Limited
Gurgaon
06.2008 - 07.2009
- Providing first level support in the inbound contact center.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assisting customers by providing solution to their moderate to complex issues.
- Solves problems consistently and completely with minimum supervision.
- Routes customers when appropriate to proper support queues.
Business Development Associate
EBIZ.COM Private Limited
New Delhi
01.2005 - 01.2007
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Team Associate
Cafe Coffee Day
New Delhi
06.2003 - 03.2004
- Contributed to team success by completing jobs quickly and accurately.
- Created seasonal displays to showcase new and promotional merchandise.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
PG Diploma in Radio & TV Production -
04.2001 -
BBA -
04.2001 -
Skills
Customer Focused
Proactive and go getter
Initiative driven
Attention to detail
Quick learner
Adaptable to changes
Operations Management
Business Development
Interests
Listening to music
Traveling
Driving
Timeline
Assistant Manager - CITIBANK NA
12.2018 - Current
Senior Customer Service Analyst - Citibank NA
07.2015 - 12.2018
Operations Manager - ICAE
08.2013 - 07.2015
Radio Jockey (Casual Basis) - All India Radio
08.2011 - 06.2018
Senior Customer Resolution Expert - DELL International India Services Private Limited
06.2008 - 07.2009
Business Development Associate - EBIZ.COM Private Limited
01.2005 - 01.2007
Team Associate - Cafe Coffee Day
06.2003 - 03.2004
Bhartiya Vidya Bhavan - PG Diploma in Radio & TV Production,
04.2001 -
Guru Jambheshwar University - BBA,
04.2001 -