Summary
Overview
Work History
Education
Skills
Interests
Timeline
Ramnik Sandhu

Ramnik Sandhu

New Delhi

Summary

Assistant Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Assistant Manager

CITIBANK NA
Mumbai
12.2018 - Current


  • Adherence to service, sales, information security & quality process norms
  • Mentored team members to enhance professional development and accountability in workplace.
  • Handle inbound calls for Credit Cards and render accurate customer services like query resolution, escalation etc.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Adherence to service, sales, information security & quality process norms
  • Performing intermediate duties and support related to operational activities and financial services with requisite courtesy and accuracy
  • Ensuring process efficiency by achieving set targets of sales and call quality
  • Identifying opportunities to cross sell products & services

Senior Customer Service Analyst

Citibank NA
Gurgaon
07.2015 - 12.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handle inbound calls for Credit Cards and render accurate customer services like query resolution, escalation etc.
  • Adherence to service, sales, information security & quality process norms
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Radio Jockey (Casual Basis)

All India Radio
New Delhi
08.2011 - 06.2018
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Informed audience about events, music titles and artists.
  • Researched topics for comment and discussion.
  • Played music tracks from playlists provided by station management.

Operations Manager

ICAE
New Delhi
08.2013 - 07.2015


  • Managing day-to-day office operations and HR responsibilities
  • Conceptualizing, planning and executing events as per client’s needs
  • Responsible for budget preparation and event layouts
  • Closely working towards the company’s SOPs
  • Key liaison between client, event managers, in-house designers and other 3rd party vendors leading up to the event

Senior Customer Resolution Expert

DELL International India Services Private Limited
Gurgaon
06.2008 - 07.2009


  • Providing first level support in the inbound contact center.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Assisting customers by providing solution to their moderate to complex issues.
  • Solves problems consistently and completely with minimum supervision.
  • Routes customers when appropriate to proper support queues.

Business Development Associate

EBIZ.COM Private Limited
New Delhi
01.2005 - 01.2007
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.

Team Associate

Cafe Coffee Day
New Delhi
06.2003 - 03.2004


  • Contributed to team success by completing jobs quickly and accurately.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Education

PG Diploma in Radio & TV Production -

Bhartiya Vidya Bhavan, New Delhi
04.2001 -

BBA -

Guru Jambheshwar University, Hisar
04.2001 -

Skills

    Customer Focused

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Interests

Singing

Listening to music

Traveling

Driving

Timeline

Assistant Manager - CITIBANK NA
12.2018 - Current
Senior Customer Service Analyst - Citibank NA
07.2015 - 12.2018
Operations Manager - ICAE
08.2013 - 07.2015
Radio Jockey (Casual Basis) - All India Radio
08.2011 - 06.2018
Senior Customer Resolution Expert - DELL International India Services Private Limited
06.2008 - 07.2009
Business Development Associate - EBIZ.COM Private Limited
01.2005 - 01.2007
Team Associate - Cafe Coffee Day
06.2003 - 03.2004
Bhartiya Vidya Bhavan - PG Diploma in Radio & TV Production,
04.2001 -
Guru Jambheshwar University - BBA,
04.2001 -

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Ramnik Sandhu