RAMNIWAS DHAKER

Role Responsibilities:-

• Support and manage Cisco video conferencing system.
• Connect and manage video conference for the government. officer.

Role Responsibilities:

• Respond to customer queries over the phone.
• Install, modify, and repair computer hardware and software.
• Configured hardware, devices, and software to set up work stations for employees.
• Proven ability to learn quickly and adapt to new situations.

Role and Responsibility:

• Manage the computer lab and training center.
• Resolve computer hardware and software Related issues.
• Collaborated with fellow trainers to develop comprehensive lesson plans, ensuring consistent delivery of material.
• Enhanced IT training sessions by incorporating real-world examples and hands-on activities.
• Managed scheduling and logistics for multiple training events, ensuring seamless execution and participant satisfaction.
• Maintained up-to-date knowledge on industry trends and emerging technologies, integrating relevant information into course content.

Role and Responsibility:

• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Managed user accounts creation process while ensuring adherence to security policies throughout their lifecycle within the organization''s systems.
• Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
• Coordinated with vendors to resolve warranty-related issues efficiently and costeffectively.
• Enhanced system performance with regular maintenance tasks, including software updates and hardware upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
• Diagnosed and troubleshot hardware, software and network issues.
• Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.

Working at Tata Consultancy Services Ltd. Project "Passport Sewa Project" as an IT Incharge.

Role and Responsibility:

• Project equipment like printers, cameras, scanners, kiosk systems, feedback touchscreen systems, and barcode readers are troubleshot and replaced by the vendor in the AMC.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections.
• Learned and adapted quickly to new technology and software applications.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Played a key role in successful OS migration projects, minimizing disruptions during transitions while maintaining user data integrity.
• Facilitated seamless hardware installations by carefully following established procedures and guidelines for each device type.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.