Ramniwash K

As a Senior Operations Manager, I am responsible for overseeing various aspects of operations, data analysis, and strategic initiatives to optimize efficiency and drive business growth. Key responsibilities include:

• Backend Data Analysis and Dashboard Creation: Utilized Spreadsheet, Advanced Excel and Power BI to analyze backend data and created interactive dashboards for the Brand and Sales teams. These dashboards provided actionable insights to identify and address issues, improving decision-making processes.
• Operations Optimization and Efficiency Improvement: Led initiatives to optimize operations in different cities such as Assam and Gurugram. Implemented strategies to increase efficiency and reduce costs, resulting in improved overall performance.
• Collaboration with Sales and Operations Teams: Worked closely with sales and operations teams to analyze business performance and identify opportunities for improvement. Collaborated on implementing strategies to enhance sales and operational effectiveness.
• Standard Operating Procedures (SOP) Development: Developed SOPs to streamline processes and ensure consistency in operations across different locations. These SOPs served as guidelines for employees to follow, improving productivity and reducing errors.
• Sales Team App Development (Massist): Led the development feature of the Massist app for the sales team based on their feedback. The app was designed to simplify their workflow and improve efficiency, leading to increased productivity and sales performance.
• Warehouse Setup and Supply Chain Management: Played a key role in setting up the warehouse in Bangalore, including hiring and training the team. Developed a supply chain module from order to delivery, optimizing processes and ensuring smooth operations.

• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Streamlined business processes by analyzing current procedures and implementing necessary improvements.
• Managed 10+ dark stores (Bangalore & Mysure) with a team size of 3+ Area Managers, 350+ off role associates.
• Managed various aspects of logistics operations including inbound and outbound shipments, processing of RTO and RTV, management of wastage and shrinkage, conducting stock audits, overseeing GRN and PR processes,coordinating putaway and location mapping activities, and other related tasks.
• Launched 20 dark stores in Bangalore and Mumbai, with an average time of one week per store, and ensured their smooth operation, reducing cancellations to less than 1% of total orders.
• Improved Business Metrics- Packaging cost reduction(12rs to 8 rs),Manpower CPO Cost reduction (21rs to 18 rs),Opex (decrease of 23%), SLA Adherence (86 to 95%), Item fulfillment rate (75% to 99%), Wastage (8% to 1%),Ar2P (reduced by 80%) and better Customer experience through product innovations and process improvements.

• Managed inventory and fulfillment operations across multiple store locations, consistently achieving efficient and accurate outcomes.
• Utilized exceptional analytical and problem-solving skills to interpret data and address inventory discrepancies, stockouts, and other supply chain challenges.
• Maintained keen focus on quality control,implementing measures to ensure precise stock counts and proper inventory handling procedures.
• Flexibility to travel between city stores as needed, showcasing adaptability in dynamic, fast-paced environment.