RAMONA GAINES
Columbus
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
People Partner
Wal-Mart Transportation
02.2022 - Current
- Provides coaching, leadership, and support to managers and employees regarding Human Resources policies, procedures, programs, questions, and concerns.
- Leads and manages all employment practices which include recruitment, talent acquisition, sourcing, and orientation, professional development of employees, promotions, transfers, terminations, and temporary agency utilization if needed.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Streamlined internal processes, fostering improved efficiency and productivity within the office.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
- Improved overall team productivity by introducing innovative project management tools and techniques.
- Cultivated strong professional network, facilitating opportunities for collaboration and growth.
- Fostered collaborative work environment, encouraging cross-functional teams to achieve common goals.
HR Manager
Desert Hope-Addictions Treatment
06.2021 - 02.2022
- Manages the talent acquisition process by ensuring consistent recruiting and placement practices while determining position requirements (licensure, experience, skills, and education) in accordance with business needs.
- Manages and maintains employee records and applicable HR documentation while maintaining compliance.
- Manages leave of absence process in compliance with state and federal regulations in support and coordination with corporate benefits director.
- Manages key metric data collection (exit interviews, days to fill positions, costs per hire, turnover) for process improvement utilization.
- Manages payroll to ensure timely entry.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
HR Generalist
Desert Hope-Addictions Treatment
09.2020 - 06.2021
- Responsible for employee coaching and training on topics including interviewing, hiring, terminations, performance evaluations, safety and compliance.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Improved employee retention by implementing effective onboarding and training programs.
Business Office Specialist
Desert Hope-Addictions Treatment
02.2020 - 09.2020
- Responsible for monitoring and collecting on accounts and processing payments for various transactions and financial obligations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Works alongside business manager with complete knowledge of methods, systems and functions of the facility and the workflow relationship to other departments within the facility.
Learning and Development Manager
Core Civic
08.2012 - 09.2019
- Evaluates the needs of company and plans training programs accordingly.
- Creates, maintains, and implements the instruction of training curriculum for new employees and annual in-service requirements, utilizing LMS and Web Reports.
- Supervises all new employees and instructors during the training process.
- Assesses and determines the quality and content of training including course design, instruction, program evaluations, training materials and learning reinforcement strategies to enhance the effectiveness of employee performances in achieving goals and objectives of the organization.
- Manages employee files and computer database for approximately 250-500 employees.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
Case Manager
Core Civic
11.2007 - 08.2012
- Provided case management and counseling interventions to establish stability, discipline, and structure in a federal facility.
- Prepared client files and documentation in accordance with facility regulations.
- Facilitated Life Skills, Substance Abuse, Anger Management, and Parenting classes.
- Facilitated classes on how to deal with detainees who have mental health issues/various special needs (behavioral/disabled).
- Implemented disciplinary procedures and completed incident reports and investigations as needed.
- Assisted inmates with educational opportunities, job skills, and transition to life outside of the facility.
- Maintained a working knowledge of and abided by the facility’s programs, policies, and procedures.
Correctional Officer
Core Civic
09.2007 - 11.2007
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Customer Service Mgr.
Wal-Mart
05.2002 - 09.2007
- Provided excellent customer service to satisfy the needs of the customers.
- Created employee schedules, delegated daily assignments, and managed a team of customer service staff.
- Implemented promotional campaigns, tracked inventories, analyzed and reported sales data, and coordinated merchandise shipments.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Master of Arts - Business Management and Leadership
Webster University
2016
Bachelor of Liberal/Interdisciplinary Studies - Sociology/African American History
University of Memphis
2010
Associate of Science - Elementary Education
Dyersburg SCC
2005
Skills
- Recruitment and hiring
- Strategic Planning
- Company processes and procedures
- Creative and Critical Thinking
- Establishing Effective Relationships
- Mentoring and Coaching
- Policy Knowledge
- Operations Management
- Performance Analysis
- Financial Administration
- Collaboration and Teamwork
- Interpersonal Communication
Accomplishments
- Samberg Leadership Advantage Certification (2010)
- Training for Trainers Certification (2013)
- Certified Correctional Supervisor (2012)
- PPCT Inmate Control Instructor Certification (2014)
- PIO Certification (2016)
- Communication & De-Escalation Certification (2016)
- MKL200 Master Key Leadership Certification (2016)
- QMHA Certification (August 2019)
- Inclusive Leadership (March 2022)
- Six Sigma Yellow Belt (July 2022)
- Six Sigma Green Belt (March 2024)
- American Red Cross Certification (July 2024)
Certification
- Samberg Leadership Advantage Certification, 2010
- Training for Trainers Certification, 2013
- Certified Correctional Supervisor, 2012
- PPCT Inmate Control Instructor Certification, 2014
- PIO Certification, 2016
- Communication & De-Escalation Certification, 2016
- MKL200 Master Key Leadership Certification, 2016
- QMHA Certification, 08/2019
- Inclusive Leadership, 03/2022
- Six Sigma Yellow Belt, 07/2022
- Six Sigma Green Belt, 03/2024
- American Red Cross Certification, 07/2024
Apt
Apt. 417
Timeline
People Partner
Wal-Mart Transportation
02.2022 - Current
HR Manager
Desert Hope-Addictions Treatment
06.2021 - 02.2022
HR Generalist
Desert Hope-Addictions Treatment
09.2020 - 06.2021
Business Office Specialist
Desert Hope-Addictions Treatment
02.2020 - 09.2020
Learning and Development Manager
Core Civic
08.2012 - 09.2019
Case Manager
Core Civic
11.2007 - 08.2012
Correctional Officer
Core Civic
09.2007 - 11.2007
Customer Service Mgr.
Wal-Mart
05.2002 - 09.2007
Master of Arts - Business Management and Leadership
Webster University
Bachelor of Liberal/Interdisciplinary Studies - Sociology/African American History
University of Memphis
Associate of Science - Elementary Education
Dyersburg SCC
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