Summary
Overview
Work History
Education
Skills
Education
Personal Details
Timeline
AccountManager
Rampal Singh

Rampal Singh

Gurugram

Summary

Experienced IT professional with 6.5+ years of experience including 2.5+ years in L2 Production Support and 4+ years as a SQL Server DBA. Skilled in database management (MSSQL, DB2, Sybase), application/API monitoring using Datadog, Grafana, Jenkins, and job monitoring using Control-M. Proficient in script deployment, troubleshooting job failures, and resolving issues. Expertise in T-SQL, stored procedures, functions, complex queries, and POS application testing in the retail domain. Hands-on with database design, installation, backups, replication, and security.

Overview

7
7
years of professional experience

Work History

Technology Analyst

Infosys Limited
09.2022 - Current
  • L2-level support for 40 enterprise applications.
  • Demonstrated hands-on experience with relational databases including MSSQL, DB2, and Sybase.
  • Monitored application health, APIs, and background processes using Datadog and Grafana.
  • Deployed scripts on servers using Jenkins and ensured seamless application operations.
  • Oversaw scheduled jobs through Control-M, diagnosing and resolving job failures proactively.
  • Analysed user-reported data issues to identify root causes, corrected data at the source (table level), and reviewed associated stored procedures to isolate defects if required. Collaborated with L3 support team by sharing detailed analysis for resolution and permanent fixes.
  • Identified new operational issues, and if aligned with existing SOPs, created detailed knowledge base (KB) articles to document the resolution process. Shared KBs with L1 support team for efficient first-level issue handling.

IT Executive

Spencer’s Retail Ltd., Kolkata
03.2020 - 09.2022
  • Tested and maintained POS billing apps with patch updates.
  • Wrote T-SQL queries, stored procedures, and support scripts.
  • Provided 24x7 technical and operational support.
  • Performed SQL Server installations, configuration, and data backups.
  • Maintained backup jobs and monitored database health.

IT Executive

City Life Retail Pvt. Ltd., Kolkata
03.2019 - 03.2020
  • Offered full-time support for Ginesys POS systems across stores.
  • Wrote DML/DDL queries for data corrections.
  • Installed and configured SQL Server and SSMS.
  • Conducted inventory reconciliation and generated margin reports.
  • Managed audit processes and stock transfers.

IT Executive

V-Bazaar Retail Pvt. Ltd., Gurgaon
02.2018 - 03.2019
  • Supported Logic POS software and daily reporting.
  • Created SQL reports and performed data corrections.
  • Installed SQL Server for new store setups and configured backups.
  • Designed barcode systems and implemented warehouse bins.
  • Resolved system, network, and hardware issues on-site.

Education

B.Tech - Electronics & Communication Engineering

ITM GIDA

12th - undefined

M.G Inter College

10th - undefined

N.P.H.S

Skills

Databases: MSSQL, DB2, Sybase

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Education

Internship: North Eastern Railway, Gorakhpur – Electronic Interlocking System

Personal Details

• Languages Known: English, Hindi

• Strengths: Communication, Honesty, Self-motivation, Problem-solving

• Hobbies: Cricket, Listening to music

Timeline

Technology Analyst

Infosys Limited
09.2022 - Current

IT Executive

Spencer’s Retail Ltd., Kolkata
03.2020 - 09.2022

IT Executive

City Life Retail Pvt. Ltd., Kolkata
03.2019 - 03.2020

IT Executive

V-Bazaar Retail Pvt. Ltd., Gurgaon
02.2018 - 03.2019

12th - undefined

M.G Inter College

10th - undefined

N.P.H.S

B.Tech - Electronics & Communication Engineering

ITM GIDA

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