Ramprakash Mishra

• Experienced in handling incoming customer inquiries through Live Chat support and Email and calls inbound and out bound .
• As a Teammate I provide world class service to our clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
•  Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.  Educate current and potential customers with product and service information.
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team.
• Actively participate in team meetings.

• Experienced in handling incoming customer inquiries through Live Chat support
• As a Teammate I provide world class service to our clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution