Ram Prakash Sekar

Bangalore

Summary

Dynamic IT Support professional with a proven track record at ValueStream Business Solutions Pvt. Ltd., excelling in technical troubleshooting and network security. Adept at enhancing system performance and user satisfaction through effective communication and problem-solving skills. Successfully implemented security measures, ensuring data integrity, and business continuity for over 100 end-users. Technically proficient Information Services Technician with proven experience in IT support, system administration, and network troubleshooting. Strengths lie in problem-solving abilities, customer service skills, and knowledge of various software and hardware platforms. Contributed to the enhancement of the company's IT infrastructure by streamlining processes and implementing innovative solutions. Committed to maintaining up-to-date technical knowledge through continuous learning and professional growth.

Overview

years of professional experience

Work History

IT Support

ValueStream Business Soluions Pvt Ltd

Koramangala

03.2023 - Current

Provided technical support and troubleshooting assistance to over 100 end-users with a wide range of computing hardware and software.
Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies. Diagnosed and resolved hardware, software, and network-related issues in a timely manner.
Developed and implemented security measures to protect networks and systems from unauthorized access. Set up user accounts, permissions, and passwords and monitor user access.
Responded to IT support requests and provided technical support over the phone and remotely. Provided training to users on the use of new technologies and systems.
Monitored system performance and maintained all backup systems to ensure data integrity. Established, maintained, and tested disaster recovery procedures to ensure business continuity.

Education

M.Voc - Software Development

Alagappa University

Karaikudi, Tamil Nadu

04.2019

B.Voc - Software Development

St.Joseph's College (Autonomous)

Trichy, Tamil Nadu

06.2017

Skills

Teamwork
Networking
System administration
Technical support
Network security
User account management

IT asset management
Software installation
Hardware configuration
Problem solving
Effective communication
Time management

Courses

CCNA and CCNP, Systech
MCSA & MCSE, Systech
Sophos Firewall
OpenVAS penetration testing
Power App
Power BI

Technical Skills

Advanced IP Scanner
MS - Office 365
Power BI
Wireshark
Operating system (CLI and GUI)
Asttecs Dialer
Smartflo Dialer

Languages

Tamil

First Language

English

Advanced (C1)

Timeline