Summary
Work History
Education
Skills
Timeline
Generic

Ramprasadh Chinnappa

Chennai,TN

Summary

A highly experienced Account/Dispute/stakeholder Management with 4.5 years of expertise in problem-solving and customer relations. Proven success in strengthening client relationships through resolving the disputes and customer-centric terms. Skilled in new client onboarding for online banking, resulting in increased customer satisfaction and loyalty.

Work History

Senior Officer

Standard Chartered Global Business Services
11.2022 - Current
  • Onboarding and maintenance of S2B Clients through CADM platform
  • Addressed problems with S2B online access for corporate accounts to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on handling the client queries via GEMS platform and providing/rectifying the S2B access.

Process Associate

Capgemini
08.2021 - 11.2022
  • Resolving the Disputed invoice for Air logistics Clients via Email.
  • Handled 8 air logistics clients invoices dispute in rates, payer issues, weights and customs issue
  • Resolved the disputes in invoices with existing client to drive revenue growth.

Senior Process Associate

Accenture
Chennai, Tamilnadu
06.2018 - 10.2018
  • Worked for a globally acclaimed clients of Accenture which was part of shipping and logistics
  • Handled customer grievances
  • strong exposure to client dispute management

Associate

Maersk Global Service Centre
08.2016 - 12.2017
  • Communicated between internal and external stakeholders, clients for resolving disputes.
  • Updating the service contracts of the clients provided by the sales team in system to ensure the invoices billed correctly.
  • Preparing daily/Weekly reports of the disputed invoices for audit purpose and to reduce the dispute inflow.

Education

Bachelor of Engineering - Engineering

M.A.M College of Engineering
Trichy
06.2013

Skills

  • Overcoming Objections
  • Account Management
  • Time Management
  • Business Development
  • Dispute resolution
  • Stakeholder management
  • Client Onboarding

Timeline

Senior Officer

Standard Chartered Global Business Services
11.2022 - Current

Process Associate

Capgemini
08.2021 - 11.2022

Senior Process Associate

Accenture
06.2018 - 10.2018

Associate

Maersk Global Service Centre
08.2016 - 12.2017

Bachelor of Engineering - Engineering

M.A.M College of Engineering

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Ramprasadh Chinnappa