Ramprasanna R
Trichy
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor
Overview
5
5
years of professional experience
Work History
Associate Product Manager
Hinduja Leyland Finance
Chennai
01.2024 - Current
- Conducting market research to understand customer needs, preferences, and behaviors related to personal loans.
- Analyzing competitor products and market trends to identify opportunities for product improvement or new product development.
- Assisting in the development of product strategies and roadmaps for personal loan products.
- Defining detailed product requirements and specifications, including user stories and acceptance criteria.
- Monitoring key performance indicators (KPIs) such as loan application conversion rates, approval rates, and customer satisfaction metrics.
- Analyzing data to identify opportunities for product optimization and enhancements.
- Monitoring customer feedback and support channels to identify issues or areas for improvement.
- Advocating for customer needs and incorporating feedback into future product iterations.
- Continuously improving product management processes and methodologies within the organization.
Assistant Manager
Casagrand Buliders
Chennai
06.2022 - 01.2023
- Devising and setting up objectives to boost company productivity
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Deputy Manager
Taurus BPO
Chennai
06.2020 - 06.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintaining Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules.
Team leader
Altruist India pvt Ltd
Chennai
06.2019 - 06.2020
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Assisted with new hire processing and existing training programs
- Led team of 24 members while providing exceptional customer service
- Set up and calibrated machinery to meet specific production requirements
- Participated in cross-functional team-building activities
- Worked with colleagues to create prototypes for designs and training materials
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Customer care executive
Karvyii digikonnect
Trichy
- Responsible for achieving the targets set by the management
- Handling all complaints comes through channels
- Analysing turnaround time for all pre-paid activations
- Providing resolution to the customer complaint within stipulated SLA.
Education
Bachelor of Arts - Bachelor of Computer Applications
IEC University
Himachal Pradesh08-2021
Diploma in mechatronics -
Rane politechnic technical campus
TrichyPLUS TWO (Bio-Maths) -
KAPV Viswanathan HSS
TrichySSLC -
SVV HSS Trichy
TrichySkills
- Sales expertise
- Performance improvement
- Telemarketing
- Employee Evaluation
- Client Service
- Competitive Analysis
- Customer Segmentation
- Strategic Marketing
- Relationship Building
- Team Recruiting and Hiring
Disclaimer
I hereby declare that all the above stated statements are true and complete to the best of my Knowledge and belief
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Associate Product Manager
Hinduja Leyland Finance
01.2024 - Current
Assistant Manager
Casagrand Buliders
06.2022 - 01.2023
Deputy Manager
Taurus BPO
06.2020 - 06.2022
Team leader
Altruist India pvt Ltd
06.2019 - 06.2020
Customer care executive
Karvyii digikonnect
Bachelor of Arts - Bachelor of Computer Applications
IEC University
Diploma in mechatronics -
Rane politechnic technical campus
PLUS TWO (Bio-Maths) -
KAPV Viswanathan HSS
SSLC -
SVV HSS Trichy
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