Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ramprasanth Selvaraj

Ramprasanth Selvaraj

Associate Manager

Summary

Experienced process and quality consultant with 13 years of experience and a strong track record of improving operational efficiency through audits, process optimization, and compliance strategies. Proficient in KPI tracking, stakeholder reporting, and implementing continuous improvement initiatives. Demonstrated ability to align quality standards with overall business goals, leading to sustainable growth and success.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

Associate Manager

Tata Elxsi
03.2019 - Current


  • Primarily worked across multiple domains (Telco, Pharma &Banking). Involved in client interactions and managed project teams to ensure ON TIME delivery in line with customer expectations.
  • Developed and documented organizational processes and Standard Operating Procedures (SOPs) to promote consistency, compliance, and operational efficiency.
  • Monitored Key Performance Indicators (KPIs) aligned with defined scopes and targets, ensuring consistent and timely tracking to support project objectives. Provided insights and alerts to the Senior Leadership Team (SLT) regarding milestone adherence and potential cost impacts.
  • Managed customer relationships, ensuring that customer issues were prioritized and resolved effectively to maintain trust and satisfaction. Handled Customer Satisfaction (CSAT) function.
  • Directed end-to-end project deliverables, highlighting progress and identifying deviations.
  • As a Scrum Master, led Agile teams through product backlog grooming, sprint planning, and execution, ensuring timely completion of all Sprint deliverables.
  • Managed a team of 6, prioritizing skill development initiatives to enhance individual performance and support organizational growth. Trained team members on Agile methodologies, conducted monthly town halls to share best practices, and implemented innovative strategies to improve team agility.

Associate Analyst

Cognizant Technology Solutions
10.2015 - 03.2019


  • Managed both Waterfall and Agile projects, and was responsible for end-to-end project delivery. Led sprint planning meetings and Scrum events, resolved issues faced by the project team, and ensured timely status updates in JIRA.
  • Improved project delivery timelines by 15% through effective retrospective meetings and by publishing KPI trend reports to management.
  • Conducted training sessions on process management and information security for project team members, ensuring improved compliance and a stronger understanding of operational procedures.

Quality Analyst

Excelacom Technologies
07.2012 - 10.2015


  • Conducted comprehensive audits, identified critical compliance gaps, and facilitated the project team in implementing corrective actions, thereby enhancing overall performance.
  • Coordinated and ensured the successful completion of audit appraisals during my tenure, including ISO 9001 and CMMI Reappraisal v1.3.
  • Responsible for publishing weekly status reports to the senior management team on compliance status.
  • Handled client communications during daily status calls. Gathered accurate and relevant data and shared key updates with top management, including schedule, budget, and forecasts.

Education

Bachelor of Engineering -

Bannari Amman Institute of Technology
Tamil Nadu
04.2001 -

MBA -

Annamalai University
Tamil Nadu
04.2001 -

Skills

Process Compliance

JIRA

Internal and External Audits

Customer Engagement

Process Definition

Agile

Risk Management

Scrum Master

Certification

CSM – Certified Scrum Master

Timeline

Associate Manager

Tata Elxsi
03.2019 - Current

Associate Analyst

Cognizant Technology Solutions
10.2015 - 03.2019

Quality Analyst

Excelacom Technologies
07.2012 - 10.2015

Bachelor of Engineering -

Bannari Amman Institute of Technology
04.2001 -

MBA -

Annamalai University
04.2001 -

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Ramprasanth SelvarajAssociate Manager