Ramprasath Pandian

A seasoned and a passionate Telecom-Sales professional with 9 years of experience in Customer Success Group & Global sales operations in IT Infrastructure Solutions & Alliances for Enterprise Network, building relationship with prospective customers by understanding core needs and providing value. Analyzing marketing and sales operations to meet business needs of the clients and initiating market development efforts. An effective communicator with excellent Presentation, Negotiation, Relationship Management & Leadership Skills. Energetic and reliable Office Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Expert at administrative processes and office procedures. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Proven abilities in developing analytical tools such as pivot tables to support sales activities. Collaborative and hardworking team player with good understanding forecasting, data entry and business processes.

• Basics of Machine Learning
• DevOps- Basics
• AI- Applications
• SQL projects for beginners
• Cloud Foundations & Cloud Applications
• AWS vs Azure Vs GCP
• Python Basic programs
• PaaS for Cloud computing
• Saas & Iaas in Coud computing
• Microsoft Azure Application
• Cyber Security Basics
• Data Structures in C
• Virtual cloud computing
• Amazon Web service Database
• Amazon Web service Analytics
• Oracle Cloud infrastructure

• MACD, Being Instrumental Proposal management, Commercial negotiations are getting done as per company’s objective, Finalizing the contract in a well-planned manner to cater customer request, Responsible for driving client acquisition along with maintaining a consistent growth in order booking from the set of existing enterprise accounts & by cross selling of wide range of TCL services like networks, cloud services (MHS), security services (MSS), IOT, UCC, CDN, etc., Strategic account mapping and building visibility from the initial level to CXO level to achieve the right expectation., Conducting tailored, web-based presentations to showcase our wide product offerings., Creating and delivering complex, customized solutions that provide value to client’s business needs by working closely with different internal teams like product specialist, solution architect, sales support, collections & billing team, etc. to meet the pre-sales and post sales deliverable, Activities including performing in-depth account management, sales closures, and sales data analysis and forecast reports., Managed multiple customers in coordination with various internal stakeholders including service delivery, client relationship management support, solution team. etc., for successful implementation of projects., Maintaining relationship with top corporate clients., Designing and sending the quotations/proposals to customer’s, also follow-ups on the managed critical accounts., Articulated the clients most critical issues and challenges/resolving them., Successfully managed the customer relationships and retained present clients., Performed a root cause analysis of the customer’s IT infrastructure and business to understand the pain areas.
• Effective Contract Management, Effective Contract Management throughout the contract life cycle (Single and Multi-year Contract)., Process automation to reduce TAT in quote preparation and which leads to fastest revenue generation, Pre-sales are done to make sure that the order processing should be done as per organization Objective, Make sure that the quote is converted to Revenue through strong interlock with Program management, Billing and collection Team, Make sure that the contract changes are done and recorded in repository., Customer credibility are measured using KYC process, Analysis of Growth and De-Growth in account wise, Proactive Renewals to avoid huge price erosion and Credit Note

• Customer service
• Adaptability
• Time management
• Communication
• Flexibility

• Certificate of Excellence- Xtra Mile Award (March 2019)
• Certificate of Excellence- Xtra Mile Award (June 2020)
• Certificate of Excellence- Xtra Mile Award for achieving RFP- 1.5 Cr deal (April 2021)
• Certificate of Excellence- Xtra Mile Award for achieving BoD Closure (July 2022)
• Certificate of Excellence- Xtra Mile Award for achieving RFP- $5Mn deal (Oct 2022)
• Certificate of Excellence- Xtra Mile Award for Ownership & Accountability (Jan 2023)
• Bravo Award for being Agile and Innovation (Sep 2023)
• Bravo Award- Certificate of Excellence for Collaboration & COF Preparation (Sep 2023)
• Certificate of Excellence- Xtra Mile Award for Closing Salesforce deal (Nov 2023)
• Certificate of Excellence- Xtra Mile Award for Ownership & Growth mindset (Nov 2023)
• Certificate of Excellence- Xtra Mile Award for Problem solving & Innovation (Nov 2023)

• Father's Name: Dr.B.J. Pandian
• Date of Birth: 08/05/1990
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Tata Communications Ltd. (Payroll of Prompt Personnel Consultancy Services Private Limited), SALES SUPPORT-ANALYST (Global Sales Operations), 11/2014, 07/2016
• Tata Communications Ltd. (Payroll of LOBO Staffing Solutions Private Limited), Sales MACD Support (Global Sales Operations), 08/2016, 03/2022