Ramprasath Rajendran
Thanjavur,Tamil Nadu
Summary
Dynamic logistics and supply chain professional with 6+ years of international experience in logistics, supply chain management (SCM), inventory control, Operations, procurement, order management, documentation, and end-to-end shipment planning across Africa, Europe, Middle East, Asia & Australia. 5+ years in supply chain analytics & market research with TCS (US client Nielsen), delivering data-driven insights, reporting, and process optimization. Skilled in ERP, SAP, and TMS systems, streamlining operations, ensuring compliance, and driving cost efficiency. 5+ years of expertise in healthcare and back-office operations, specializing in international client service, training delivery, and strong relationship management. Recognized for delivering comprehensive SCM solutions, including shipment planning, inventory management, cross-border logistics compliance, and operational excellence with proven leadership in process improvement and client satisfaction.
Overview
18
18
years of professional experience
Work History
Team Lead - Logistics & Supply Chain
Yunique Logistics
Nairobi
11.2021 - 06.2025
- Managed end-to-end international air freight shipments, including booking, uplift planning, scheduling, and documentation.
- Coordinated with airlines, vendors, warehouses, and government authorities to ensure smooth cargo flow and timely deliveries.
- Oversaw procurement, inventory management, order processing, and client coordination across multiple regions.
- Suggested alternatives and promoted new solutions to meet client requirements effectively.
- Verified and managed shipping documents (Invoices, COO, HCDA, Phytosanitary Certificates, BL, AWB) to ensure compliance with trade and customs regulations.
- Utilized ERP for order/inventory control and TMS for shipment planning, tracking, and reporting.
- Reduced client claims by implementing proper palletizing and safe handling practices.
- Negotiated with vendors and freight providers, achieving significant cost savings.
- Improved manpower utilization and enhanced supply chain efficiency.
- Ensured high client satisfaction through proactive communication and on-time delivery.
Senior Process Associate - Supply Chain Analytics & Market Research
Tata Consultancy Services (TCS)
11.2010 - 08.2016
- Delivered end-to-end supply chain analytics for Nielsen's US retail market, providing actionable insights to support global supply chain decisions.
- Analyzed retail data to track market trends, demand patterns, and operational efficiencies across multiple regions.
- Managed client communications (US stakeholders) through calls, reports, and issue resolution, ensuring accurate and timely updates.
- Conducted quality checks and database issue resolution, raising tickets for backend fixes as required.
- Performed quality review and mentoring for a 12-member team, ensuring adherence to KPIs and client expectations.
- Recognized with multiple awards including Nielsen GOLD Award (2015), Star Performer (2014), and Integration Award (2012).
Team Lead - Documentation & Operation
Garden Freight Logistics
Nairobi
09.2016 - 07.2019
- Managed international air freight documentation ensuring compliance with customs and trade regulations.
- Coordinated with freight, warehouse, and airline teams to align documents with cargo movement.
- Prepared and verified shipping documents (Invoices, COO, HCDA, Phytosanitary, BL, AWB).
- Tracked shipments, updating clients on arrivals, delays, and reschedules.
- Liaised with government authorities to resolve discrepancies and ensure timely clearance.
- Utilized SAP ERP to streamline and standardize documentation workflows.
- Reduced fines by eliminating documentation gaps and aligning with next available flights.
- Mitigated risks from government delays through contingency and escalation planning.
- Delivered error-free documentation with faster turnaround times, improving service reliability.
- Built strong client trust with proactive updates and transparent communication.
Production Lead - Back-office Operations
RY Technology
10.2019 - 10.2021
- Supervised daily back-office operations, ensuring accuracy, quality, and timely client deliverables.
- Led a team of associates, assigning tasks, monitoring progress, and maintaining performance standards.
- Enhanced workflows by identifying process gaps and implementing efficiency improvements.
- Acted as the primary point of contact for client communication, ensuring requirements and SLAs were consistently met.
Senior Trainer / SME - Healthcare Claims
Lason India Pvt Ltd
06.2007 - 11.2010
- Delivered end-to-end training for US healthcare claims (HCFA, UB92, Medicare, Medicaid, Pharmacy & Dental claims).
- Designed training materials, ramp-up plans, and performance trackers to monitor team productivity and quality.
- Conducted international client communications via email and calls, ensuring adherence to TAT & compliance standards.
- Monitored and guided team leaders on process execution, productivity balancing, and quality improvement.
- Proposed and implemented a Daily Performance Tracker System, improving team productivity by 50% within one month.
Education
MBA - Production & Control Management
Annamalai University
01.2012
BCA - Computer Applications
Bharathidasan University
01.2007
Skills
- Logistics & Supply Chain Management
- Supply Chain Analytics & Market Research
- Operation Management
- Order Processing & Inventory Management
- Export/Import Documentation & Compliance
- Air Freight & Global Freight Forwarding
- ERP
- SAP
- TMS
- MS Office Tools
- Vendor & Client Relationship Management
- Process Improvement & Cost Optimization
- Leadership
- Team Management
- Training
Languages
- English, Fluent
- Tamil, Fluent
- Hindi, Basics
- Telugu, Basics
Timeline
Team Lead - Logistics & Supply Chain
Yunique Logistics
11.2021 - 06.2025
Production Lead - Back-office Operations
RY Technology
10.2019 - 10.2021
Team Lead - Documentation & Operation
Garden Freight Logistics
09.2016 - 07.2019
Senior Process Associate - Supply Chain Analytics & Market Research
Tata Consultancy Services (TCS)
11.2010 - 08.2016
Senior Trainer / SME - Healthcare Claims
Lason India Pvt Ltd
06.2007 - 11.2010
MBA - Production & Control Management
Annamalai University
BCA - Computer Applications
Bharathidasan University
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