Ramraj R
Alappuzha, Kerala
Summary
Experienced IT professional with over 6 years of comprehensive experience in administrative settings, currently serving as an Operations Manager at Goobright. Proven track record in overseeing operations across the company, ensuring efficient and effective workflow. Possesses a dual specialization degree in Information Technology Engineering, bringing strong technical expertise and innovative problem-solving skills to the role. Demonstrates exceptional leadership, team management, and direct marketing abilities, driving organizational success through strategic planning and execution. Adept at managing complex projects, leading cross-functional teams, and fostering a collaborative work environment to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Operation Head
Goobright Educational Consultancy
Thrissur
04.2019 - Current
- Facilitated change management initiatives in order to streamline operations.
- Monitored performance metrics to ensure quality standards are met.
- Analyzed financial data and identified areas of improvement for cost savings.
- Established key performance indicators for measuring success.
- Provided guidance and support for problem solving efforts.
- Created annual budgets and monitored expenses against budget goals.
- Managed staff recruitment, training, and development processes.
- Maintained a positive work environment by resolving employee disputes promptly.
Business Development Manager
E-Bell Security Solutions
12.2015 - 03.2019
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Collaborated with marketing team members to design promotional materials.
- Developed and implemented strategies to increase sales and market share.
- Maintained a database of existing customers and prospective leads.
- Identified potential clients, built relationships, and negotiated contracts.
Business Analyst
Bluewhale Solutions
Chennai
01.2014 - 11.2015
- Analyzed existing systems and processes to identify areas of improvement.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Evaluated business processes for improvement opportunities through automation or streamlining.
Education
B.Tech Information Technology -
Srinivasan Engineering College
CBSE,+2 -
Maria Montessori Central School
CBSE, 10th -
Maria Montessori Central School
Skills
- Expertise in overseeing daily operations, streamlining processes, and enhancing efficiency across the organization
- Strong leadership skills with a proven ability to manage and motivate teams to achieve organizational goals
- Proficient in building, leading, and managing cross-functional teams to drive productivity and performance
- Skilled in planning, executing, and closing projects, ensuring they meet time, budget, and scope requirements
- Ability to develop and implement strategic plans to improve operational effectiveness and achieve business objectives
- Experience in creating and executing direct marketing campaigns to promote products and services
- Commitment to providing exceptional customer service and maintaining positive client relationships
- Advanced knowledge of integrating IT solutions to streamline operations and improve productivity
PROFESSIONAL SKILLS
- Leadership
- Team Management
- Direct Marketing
- Client Acquisition
- Client Retention
- Business Development & Management
CERTIFICATION
- Completed a certified course on PHP and MySQL from NIIT.
- Attended a National Level Seminar on Cryptography And Network Security conducted in Dhanalakshmi College, Perambalur.
- Completed an IPT in Keltron Equipment Complex, Trivandrum.
PERSONAL PROFILE
- Languages known: English, Hindi, Malayalam
- Hobbies and interests: Travel ,Pencil Drawing,Football
DECLARATION
I hereby declare that the above mentioned information is true to the best of my knowledge and belief and I bear responsibility for its accuracy.
Timeline
Operation Head
Goobright Educational Consultancy
04.2019 - Current
Business Development Manager
E-Bell Security Solutions
12.2015 - 03.2019
Business Analyst
Bluewhale Solutions
01.2014 - 11.2015
B.Tech Information Technology -
Srinivasan Engineering College
CBSE,+2 -
Maria Montessori Central School
CBSE, 10th -
Maria Montessori Central School
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