Ramsophy Shangh
New Delhi
Summary
Versatile Senior Manager specializing customer Relations, Front office management, Duty management, Sales management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Sr. Manager Front Office & Sales
Mayar Wellness Pvt Ltd. Amatrra. Le Meridien.
2020.01 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
Beauty Advisor
Innisfree
2014.02 - 2017.06
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Managed efficient cash register operations.
- Recommended specific hair and beauty products to meet individual customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Arts - Drop Out
Punjab University
New Delhi, India04.2012
Higher Secondary School - Language Arts Education
Sacred Heart Hr. Sec School.
Manipur 05.2010
Skills
- Problem Resolution
- Cost Control
- Business Administration
- Team Development
- Managing Operations and Efficiency
- Attention to Detail
- Correspondence Management
- Relationship Building
- Visitor and Customer Relations
- Bookkeeping Support
- Inventory Control
- Office Equipment Maintenance
- Call Management
- File Management
- Problem-solving skills
- POS System Operation
- Computer Skills
- Phone and Email Etiquette
- Payment Processing
- Invoicing and Billing
- Sales floor organization
- Reliable and punctual
- Store Policies and Procedures
- Computer Proficiency and Microsoft Office
- salon and spa product knowledge
- Stocking and Receiving
- Exceeding Customer Expectations
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Sr. Manager Front Office & Sales
Mayar Wellness Pvt Ltd. Amatrra. Le Meridien.
2020.01 - Current
Beauty Advisor
Innisfree
2014.02 - 2017.06
Bachelor of Arts - Drop Out
Punjab University
Higher Secondary School - Language Arts Education
Sacred Heart Hr. Sec School.
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