Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramswamy Neralla

Pune

Summary

Dynamic professional with extensive experience in presales and customer service, notably at A Advani Realty. Proven track record in team leadership and sales monitoring, consistently converting site visits into bookings. Adept at problem-solving and maintaining high-quality client interactions, leveraging strong communication skills to enhance customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager- Presales

A Advani Realty
10.2021 - Current

· Team Handling

· Fixing appointments with clients

· Follow up for site visits with the client

· Client and CP handling at site

· Maintaining quality calls

· Handling portal leads like (facebook, whatsapp, websites, hoardings)

· Converting site visits into bookings

· Data maintenance on Microsoft Excel

· Arranging Cp site visit at the site

· Following up with the CP and getting site visit lined up

  • Conducted performance evaluations and provided constructive feedback to employees.
  • Managed senior-level personnel working in marketing and sales capacities.

Sr. Representative

Concentrix
01.2021 - 08.2021
  • Customer Care
  • Resolved issues through careful research
  • Answered questions quickly via email or return phone call within an hour period.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.

Sales and Presales Executive

Mont Vert Homes
02.2020 - 12.2020

· Fixing appointments with clients

· Follow up for site visits with the client

· Client handling at site

· Maintaining quality calls and site visits

· Handling portal leads like (facebook, whatsapp, websites, hoardings)

· Converting site visits into bookings

· Data maintenance on Microsoft Excel

Sr. Executive- Presales

VTP Realty
04.2016 - 12.2019

· Cold calling

· Fixing appointments with clients

· Follow up for site visits with the client

· A target of 80-100 calls per day

· Maintaining quality calls

· Handling portal leads like (facebook, whatsapp, websites, hoardings)

· Converting site visits into bookings

· Data maintenance on Microsoft Excel

Presales Executive

TBSS- Tata Housing and Panchshil Realty
10.2014 - 03.2016

· Cold calling

· Fixing appointments with clients

· Follow up for site visits with the client

· A target of 90-100 calls per day

· Maintaining quality calls

· Handling portal leads like (facebook, whatsapp, websites, hoardings)

· Converting site visits into bookings

· Data maintenance on Microsoft Excel

Education

Bachelor of Engineering - Mechanical Engineering

Indira College Of Engineering
Pune, India
04-2012

Associate of Science - Science

Nowrosjee Wadia College
Pune
02-2010

High School Diploma -

St. Joseph Boys High School
Pune
03-2008

Skills

  • Sales monitoring
  • Team leadership
  • Customer service and satisfaction
  • Problem-solving
  • Team building
  • Verbal and written communication

Timeline

Assistant Manager- Presales

A Advani Realty
10.2021 - Current

Sr. Representative

Concentrix
01.2021 - 08.2021

Sales and Presales Executive

Mont Vert Homes
02.2020 - 12.2020

Sr. Executive- Presales

VTP Realty
04.2016 - 12.2019

Presales Executive

TBSS- Tata Housing and Panchshil Realty
10.2014 - 03.2016

Bachelor of Engineering - Mechanical Engineering

Indira College Of Engineering

Associate of Science - Science

Nowrosjee Wadia College

High School Diploma -

St. Joseph Boys High School
Ramswamy Neralla