Ram Swaroop Nandagiri

Leading the Org Excellence team to optimize service delivery processes and implement diverse initiatives for operational efficiency and superior client satisfaction. Key initiatives undertaken:

• Driving Data Science Best Practices Implementation:

- Spearhead the adoption of Data Science Best Practices across 20+ accounts engaged in 60+ data science projects.

- Track the progress of adoption, provide insightful updates to leadership, and offer recommendations for further enhancement weekly and monthly basis.

- Leading automation efforts to replace manual project tracking with a streamlined app using Google Apps Script.

• Tracking Client Feedback and Visualizing Insights:

- Conduct client feedback surveys for 40+ accounts and leverage the collected data to create comprehensive dashboards that highlight insights and trends.

- Generate metrics like NPS etc and share these findings with the leadership team to enable informed decision-making and drive continuous improvement.

• Played pivotal role in transformation of centralized 'finance and leasing' application for major auto-finance client
• Developed strong functional understanding of application's end-to-end process flow, contributing to its successful evolution and improvement
• Shown exceptional growth within organization, progressing from Systems Engineer to Senior Systems Engineer to Technology Analyst, and finally to Senior Associate Consultant in 5 years.