RAMU CHAUHAN
Jaipur
Summary
Results-driven Assistant Vice President known for outstanding productivity and efficiency in task completion. Possesses strategic planning, risk management, and team leadership as specialized skills. Excels at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these abilities for organizational growth and success.
Overview
22
22
years of professional experience
Work History
AVP
Deutsche Bank
12.2022 - Current
- Lead daily collateral operations for OTC derivatives, repo, and securities lending, ensuring timely margin calls and settlements across global counterparties.
- Ensure compliance with EMIR, Dodd-Frank, and Basel III requirements, collaborating with compliance and legal teams to address regulatory changes.
- Manage dispute resolution processes, achieving a 8% reduction in outstanding margin disputes.
- Drive automation initiatives using Alteryx, Power BI, reducing manual processing time by 18%.
- Proposed and implemented process improvements to streamline operations, increasing overall efficiency.
- Identified gaps in securities settlement workflow against new regulatory expectations to enhance compliance readiness.
- Oversee a team of 8 analysts, providing training, performance feedback, and guidance to maintain high operational standards.
- Supported team development to enhance accuracy and ensure timely task completion.
- To oversee expenses, budgeting and help organization optimize costs through manpower planning.
Operation manager
Syntel JV
11.2010 - 11.2022
- Directed operations and transitions for middle office & fund accounting teams for EMEA & US for Confirmations, Settlements, Corporate Actions (FI, Equity, Money Market, Collateral, Derivatives)
- Managed P&L, driving business growth from 5 to 8 Mn USD while overseeing a team of 400+.
- Scaled up the STP rate by 20%, following key initiatives like Fail Trade Analysis, 3rd party broker analysis, Paperless initiatives further improving cost and time
- Oversaw T2S implementation to reduce turnaround time from T+5 to T+3.
- Orchestrated teams to successfully operate with 5% buffer using BFS method reducing the learning curve for Corporate Actions from 6 to 3 weeks using BIN Strategy
- Established a system to track corporate action event processing and to track trade settlement which decreased claim $ amount from over 1 Mn annually to less than 400k
- Successfully improved the customer satisfaction score from an average of 3 to 3.8 (on a scale of 5)
- Maintained the Asset Management business to adapt analytics related projects using Python, Machine Learning for greater client insights & business value.
- Directed strategic projects and operations management while managing client relationships, implementing solutions to address client issues.
- Developed and implemented proactive risk management framework 'AERO' across the joint venture.
Executive
3i-infotech
06.2006 - 10.2010
- Developed and implemented client service strategies to enhance client experience, building relationships and addressing needs.
- Managed customer service associates to create exceptional client experiences and establish effective client service protocols.
- Delivered excellent customer service, trained staff to replicate this standard, and developed policies and procedures for the client services department.
- Liaised between business and customers to ensure satisfaction and proper processing of operations and services.
- Led the transition of 2 client offices for pricing and valuations in hedge fund accounting.
Service delivery executive
Mastek
10.2004 - 05.2006
- Established and administered operations, programs, and initiatives critical to a newly developed area within the organization.
- Planned and oversaw strategic and operational programs and projects significant to the organization within the designated functional area.
- Delivered processes efficiently, adhering to client timeliness and quality standards.
- Monitor and control team productivity, performance and provide.
- Effectively manage operations by ensuring adequate availability of required staff for online processing.
- Redesigned and streamlined processes with the help of Six Sigma Green Belt projects resulting in reduced month-end timelines from 3 to 2 days in order to ensure better transparency and more data-driven insights through analytics.
- Launched cross-training and career roadmap for staff while introducing 'Josh,' a quarterly event to enhance team engagement.
- Secured customer satisfaction and raised the CSAT from an average of 6 to 8 (scale of 10) across BFSI clients.
- Successfully collaborated with IT counterparts, to identify roadmaps & build strong relationships with clients.
Education
B. Economic -
MBA - Operation Management & Risk Management
NIBM
Skills
- Collateral Management
- Service Delivery & Operations
- Program management
- Process reengineering
- Finance & Sales Operations
- Financial Services
- Business Analytics
- Productivity improvement
- Change Management
- Team Management
- People Leadership
- Talent Development
- Customer Success & Relationships
- Account Management
Summary
Executive role of 18 years with enriched exposure across delivering best in class operations delivery, facilitating customer success stories, owning end-to-end P&L and managing large size teams to impact top and bottom-line with a broader organizational vision and strategy. Thought leadership in translating strategy into actionable goals for performance and growth aiding to implement organization-wide goal setting, performance management, and annual operating planning. Growth driver for exponential YOY revenue growth during business transformation resulting. Further, provide a markets' perspective on best practices, product strategy, and operational requirements., Service Delivery & Operations, SQL, ASP.net, Business Process Re-Engineering, Customer Success & Relationships, Retention of Key Managerial Staff, Productivity & Efficiency Improvement, Team Management, People Leadership, Business Analytics, Transitions & Program Management, Change Management, Account Management, Financial Services, Trade Valuations Operations, Finance & Sales Operations
Professional Highlights
- Managed clients/accounts with a P&L of over 8 Mn USD, accountable for growth & retention
- Led multiple Solutions/proposals which increased annual revenues 500k to 1 Mn USD
- Highly engaged workforce management
Timeline
AVP
Deutsche Bank
12.2022 - Current
Operation manager
Syntel JV
11.2010 - 11.2022
Executive
3i-infotech
06.2006 - 10.2010
Service delivery executive
Mastek
10.2004 - 05.2006
B. Economic -
MBA - Operation Management & Risk Management
NIBM