Ramu M.
Banking Recovery
1 6th cross Simmadriya layout singapura bangalore,karanataka
Summary
To obtain a challenging position in a reputed organization where I can utilize my skills, experience, and knowledge effectively while contributing to the growth and success of the company. I am committed to continuous learning and professional development.
Overview
5
5
Languages
1
1
Certification
16
16
years of professional experience
Work History
Assistant Manager
Collman Services
Malleswaram Bangalore
01.2020 - 06.2026
- Managed day-to-day operational activities and team performance.
- Monitored productivity and ensured achievement of organizational targets.
- Coordinated with different departments to improve service quality.
- Handled customer escalations and resolved issues effectively.
- Provided guidance and support to team members to achieve business objectives.
- Duration: 7 Years (Till 12 June 2026)
- Assisted in managing daily operational workflows to ensure efficiency and productivity.
- Implemented process improvements, enhancing service delivery and client satisfaction.
Relationship Manager
Idea Cellular
Bangalore
02.2015 - 12.2019
- Managed customer relationships and ensured high levels of customer satisfaction.
- Achieved business targets through effective account management.
- Addressed customer concerns and provided appropriate solutions.
- Built and maintained long-term relationships with clients.
- Duration: 3 Years
- Cultivated strong client relationships to enhance customer loyalty and retention.
- Analyzed customer feedback to identify service improvement opportunities.
Service Engineer
Idea Cellular
Bangalore
03.2015 - 08.2019
- Handled National NEB accounts as per database requirements.
- Coordinated with customers and internal teams for timely issue resolution.
- Maintained service quality standards and ensured operational efficiency.
- Prepared reports and monitored service performance.
- Duration: 4.5 Years
Supervisor
Venture Soft Tech
Bangalore
02.2012 - 06.2013
- Supervised team operations and monitored daily activities.
- Ensured adherence to company policies and procedures.
- Supported team members in achieving performance goals.
- Duration: 1 Year
Sales Consultant
Advaith Hyundai
Bangalore
01.2011 - 12.2011
- Assisted customers in selecting suitable vehicles based on their requirements.
- Generated leads and achieved sales targets.
- Maintained strong customer relationships to ensure repeat business.
- Duration: 8 Months
Customer Service Representative (CSR)
Serco BPO
Bangalore
01.2010 - 11.2011
- Handled customer queries and provided prompt resolutions.
- Maintained accurate customer records and service reports.
- Delivered quality customer support while meeting performance standards.
- Duration: 1 Year
Education
SSLC - Secondary School Leaving Certificate
Adarsha High School
Yeswanthpur 01.2008
PUC - Pre-University Course
Divine Pu Collage
Yeswathpur03.2010
Skills
Strong leadership and team management skills
Self-confident and result-oriented
Quick learner with the ability to adapt to new environments
Hardworking, honest, and dedicated
Effective communication and presentation skills
Good problem-solving and interpersonal abilities
Certification
DRA certified
Interests
Basketball, Cricket
Timeline
DRA certified
04-2020
Assistant Manager
Collman Services
01.2020 - 06.2026
Service Engineer
Idea Cellular
03.2015 - 08.2019
Relationship Manager
Idea Cellular
02.2015 - 12.2019
Supervisor
Venture Soft Tech
02.2012 - 06.2013
Sales Consultant
Advaith Hyundai
01.2011 - 12.2011
Customer Service Representative (CSR)
Serco BPO
01.2010 - 11.2011
SSLC - Secondary School Leaving Certificate
Adarsha High School
PUC - Pre-University Course
Divine Pu Collage
Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. Place: Bangalore Date: Signature (Ramu M.)
Professional Summary
A dedicated professional with over 17 years of experience in customer service, sales, relationship management, technical support, and operations management across telecommunications, automotive, BPO, and service industries. Proven ability to lead teams, manage customer relationships, achieve business targets, and deliver operational excellence. Seeking an opportunity to contribute my expertise and grow within a dynamic organization.