Ramu Manam

A skilled and results-driven Software Engineer with ~4 years of experience at Uber. Proven expertise in backend and frontend development, with a focus on merchant onboarding, compliance, and operational efficiency. Adept at handling complex projects, collaborating across teams, and contributing to high-impact initiatives such as merchant compliance, system automation, and process improvements. Known for delivering high-quality work, solving complex problems, and improving user experiences.

• Sub-Merchant ID (SMID) Creation for Taiwan, 07/22, 12/22, Led the creation of SMIDs for Uber Eats Taiwan, ensuring compliance with Taiwanese regulations and saving Uber $83M annually by eliminating cross-border payment charges.
• Merchant KYC Rejection Reason Remediation, 01/22, 03/22, Improved KYC verification efficiency, reducing identity verification time by 76% and increasing the merchant compliance conversion rate by 100 bps.
• Picklization Automation, 09/21, 10/21, Automated restaurant picklization, resolving ~3,800 restaurants and reducing related support tickets by 50%.
• Retrigger Account Creation Sign-up Emails Campaign, 04/21, 07/21, Increased new user sign-up rate by 47%, from 44% to 64.77%, through automated reminder emails for Uber Eats merchant invites.
• Merchant Compliance Service, 04/22, 05/22, Consolidated business logic for merchant compliance into a single service, reducing API calls by 63%.
• 2FA for Uber Eats Merchants, 12/23, 03/24, Worked on enhancing the security of merchant accounts through 2FA, contributing to the ongoing security initiatives at Uber.

would love to try cooking south Indian dishes like Biryani!