Ramu Yerram
Warangal
Summary
Experienced technical support professional with 8.6 years of experience providing remote support for infrastructure. Proven ability to diagnose and resolve technical issues quickly and efficiently, while providing excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Lead
TEKsystems Global Services
Hyderabad
11.2021 - Current
- IT Operations Center's specialist at Sony Interactive Entertainment (PlayStation), which mainly operates from the U.S., U.K., and Japan.
- Provide day-to-day technical support by analyzing, troubleshooting, and resolving issues related to operating systems, EC2 instances, VMs, and all end-to-end activities.
- Manage Identity and Access using ARS (Active Roles Server), Okta, and AWS IAM to ensure secure access control.
- Troubleshooting VPN related issues with GlobalProtect (including Palo Alto Cloud Identity Engine and Panorama), CloudBrink, Ivanti Pulse Secure, and Cisco Meraki devices.
- Validate vulnerabilities using Qualys and patch VMs and EC2 instances running Linux and Windows OS, while resolving any patching related issues.
- Monitor the environment using Zabbix, Splunk-On-Call, Big Panda, xMatters, and Grafana, while overseeing network device performance with SolarWinds and ThousandEyes. Real-time monitoring with Grafana.
- Extensive knowledge of ITIL processes such as Incident Management, Change Management, and Service Level Management, with a focus on improving service delivery, reducing downtime, and ensuring IT services meet business needs.
- Effective in managing problem resolution, handling outages, and providing detailed Root Cause Analysis (RCA) documentation to prevent future incidents.
- Possess strong knowledge on tools and services such as Infoblox, Aspera On Cloud, Sony CI, 1Password, and Atlassian Statuspage.
- Coordinate with clients to understand their requirements and implement solutions that align with their needs.
Senior Administrator
Wipro Technologies
Hyderabad
02.2017 - 10.2021
- Worked on various projects, including Nokia Siemens Networks, Ericsson, and British Petroleum.
- Demonstrated proficiency in installing and configuring RHEL 7, 8, 9, CentOS, Ubuntu, Fedora, and Debian operating systems on HP physical servers, and AWS EC2 instances.
- Gained knowledge of AWS Cloud services and successfully applied them to meet project requirements, optimizing performance and scalability.
- Strong knowledge of Red Hat Virtualization Manager (RHV-M), with hands-on experience in managing virtual machines, storage, and networking.
- Manage server patching cycles, and coordinate with application teams to ensure timely and smooth patch implementation, maintaining system security and performance.
- Monitor server health using OP5 monitoring tool and CloudWatch, ensuring real-time tracking of performance metrics, resource utilization, and system status to proactively identify and address potential issues.
- Define and plan procedures for managing major incidents, ensuring strict adherence to SLAs and prioritization based on business impact.
- Collaborate with third-party vendors, client teams in the U.S. and U.K., and senior onsite systems engineers to ensure seamless communication and effective resolution of issues.
Education
M.Tech - Computing Systems And Infrastructure Management
Birla Institute of Technology & Science
Pilani11-2020
Bachelor of Science - Mathematics and Computer Science
Masterji Degree & PG College
Hanamkonda 07-2016
Skills
- OS: Red Hat Enterprise Linux v7, v8, v9, CentOS, Ubuntu and Windows
- Linux In-Depth: File system management, LVM, NFS, kernel, swap, user management, logs analysis, patch management, Networking
- AWS Cloud: EC2, IAM, S3, VPC, EBS, EFS, CloudWatch, CloudTrail, SSM, Workspaces
- Red Hat Enterprise Virtualization Environment
- AD: Active Roles, Okta
- Monitoring: Splunk On Call, BigPanda, Zabbix, xMatters, SolarWinds, ThousadEyes and Grafana
- VPN: Global Protect, CloudBrink, Cisco Meraki and Ivanti Pulse Secure
- DNS: Infoblox, Route53
- ITIL and Ticketing: ServiceNow, Jira, and Remedy
- Confluence, Status Page, Trello, Aspera On Cloud, Sony CI, 1Password
Certification
- Red Hat Certified System Administrator (RHCSA)
- AWS Cloud Practitioner
- BigPanda Certified Operator and Product Owner
- Xmatters Certifications
Timeline
Technical Lead
TEKsystems Global Services
11.2021 - Current
Senior Administrator
Wipro Technologies
02.2017 - 10.2021
M.Tech - Computing Systems And Infrastructure Management
Birla Institute of Technology & Science
Bachelor of Science - Mathematics and Computer Science
Masterji Degree & PG College
Similar Profiles
Sreekar PalavaiSreekar Palavai
Software Engineer at TEKsystems Global ServicesSoftware Engineer at TEKsystems Global Services
KOREY BROOKSKOREY BROOKS
Full Stack Developer at TEKsystems Global ServicesFull Stack Developer at TEKsystems Global Services
Uday GhuleUday Ghule
Integration Architect and team lead at TEKSystems Global ServicesIntegration Architect and team lead at TEKSystems Global Services
Manohar DasariManohar Dasari
Professor in Kriya Sharir at Mangalayatan UniversityProfessor in Kriya Sharir at Mangalayatan University
Amarnath VanaparthyAmarnath Vanaparthy
Sole Proprietor at Amarnath Traders, Warangal Agriculture Market CommitteeSole Proprietor at Amarnath Traders, Warangal Agriculture Market Committee