Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAMVILAS JAT

RAMVILAS JAT

Tonk,RJ

Summary

Dynamic Front Office Supervisor with a proven track record at a leading hotel, excelling in staff management and issue handling. Expert in reservation management and shift scheduling, enhancing guest experiences through effective training and communication. Recognized for resolving guest inquiries swiftly, ensuring high service quality and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Office Supervisor

Hotel Shahpura Residency, Jaipur, Rj
08.2024 - 09.2025
  • Supervised daily front office operations to ensure seamless guest experiences.
  • Trained and mentored team members on customer service standards and procedures.
  • Managed scheduling for front office staff, optimizing workflow and coverage.
  • Coordinated communication between departments to enhance service delivery and efficiency.
  • Resolved guest inquiries and complaints promptly, maintaining high service quality standards.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

Front Office Assistance

Hotel Golden Manor, Collectorate, Jaipur, Rj
07.2022 - 08.2024
  • Assisted in inventory management of office supplies and materials.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Office Job Trainee

Hotel The Royal CM,Banni Park, Jaipur, Rj
01.2022 - 06.2022
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed phone calls, directing inquiries to appropriate staff members.
  • Maintained front desk area, ensuring cleanliness and professionalism.
  • Utilized office software for data entry and document management.
  • Collaborated with team members to improve customer service workflows.

Education

Bachelor of Arts -

MDSU, AJMER, RJ
MALPURA
06-2021

Skills

  • Issue handling
  • Shift scheduling
  • Staff management
  • Multitasking proficiency
  • Reservation management
  • Skilled in [software]

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Front Office Supervisor

08.2024 - 09.2025

Front Office Assistance

07.2022 - 08.2024

Front Office Job Trainee

01.2022 - 06.2022

Bachelor of Arts -

MDSU, AJMER, RJ

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RAMVILAS JAT