Ram Vinay Pandey

• Project Completed since 2007 :- 20MLD Capacity Sewerage Treatment Plant at Ajmer (Raj.) under RUIDP, 245MLD Capacity, Water Treatment Plant at Pratap Vihar Gaziabad (U.P) under UP Jal Nigam, 735MLD Capacity Water Treatment Plant at Mallaram, Siddipet , Hyderabad (T.S) under HMWSSB, 12 Km. Drainage Networking & Pumping Station at Ward No.114, (Borough-IX) Purba Putiary, Kolkata-93 (W.B) under KEIIP/KMC.
• Presently Posted at Kolkata (W.B.) for 2Projects under KEIIP/ KMC - 40& 45 MLD Capacity Sewerage Treatment Plant at Bank Plot M.G.Road, Joka & Near Joka Trum Depo, Kolkata- 700 104.

Responsibilities-

• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Developed and implemented effective accounting systems.
• Processed vendor payments, invoices and account statements.
• Maintained policy, procedure and regulatory compliance business-wide.
• Oversaw employee expense tracking with associated expense verification and credit card reconciliation.
• Administered expenses in line with forecasted business demands and available income.
• Assisted staff with questions about budgets, disbursements and other financial matters.
• Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
• Reviewed project employee credentials and approved or rejected account access as appropriate.
• Assessed, cleaned and closed out accounts with depleted funds upon project completion.,

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Generated revenue by liaising between doctors and companies to sell products.
• Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
• Facilitated upselling by cultivating productive relationships with clients, doctors' office staff, and clinical center personnel.
• Penetrated new territories, successfully establishing relationships with 50+ Doctors accounts within 3Months.
• Worked with medical teams on smooth implementation and operation of new products.

• Coordinated timely responses to online customer communication and researched complex issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Communicated with accounting department to resolve credit and billing issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.