Ramya
Chennai
Summary
Dynamic Customer Care Executive with proven expertise at MMC InfoTech Services, adept at resolving complex client issues through effective communication and collaboration. Skilled in utilizing MS Office and innovative problem-solving strategies to enhance customer satisfaction and operational efficiency. Committed to continuous professional development and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Care Executive (Voice and Non-Voice Process)
Petheart superstore Pvt/ Ltd. (Heart2heart Veterinary Hospital)
07.2015 - 01.2018
- Experienced in providing professional client support through calls and emails, resolving issues with effective communication and follow-up. Skilled in coordinating teams, assigning tasks, and organizing meetings to ensure collaboration and goal alignment. Proficient in maintaining records, preparing reports, and supporting operations with strong organizational skills.
Customer Care Executive (Non-Voice Process)
MMC InfoTech Services (P) Ltd.
09.2014 - 05.2015
- Handled resolution of queries and complaints from SCB staff, regular, and Priority Banking customers via email. Managed customer requests from phone banking and accurately tagged complaints through the Complaint Resolution Unit (CRU) for appropriate action.
- Client: Standard Chartered Bank
Education
DMCA -
Sri Balaji Vocational Skill Development Centre
01.2025
M.B.A -
Madras university
01.2018
B.E - CSE
Gojan School of Business and Technology
01.2013
Higher Secondary -
Maria Matriculation Higher Secondary School
01.2009
S.S.L.C -
Maria Matriculation Higher Secondary School
01.2007
Skills
- Eager to learn and integrate new teaching methodologies and educational technologies
- Actively engaged in professional development to improve instructional and classroom management skills
- Implement innovative strategies in lesson planning to enhance student learning, engagement, and outcomes
- Language : C, C, HTML, SQL
- Packages : MS-office
- In-plant Training : Week training in Bharat Sanchar Nigam Limited
- Communication : Taken many seminars in colleges as a student
- Workshop : Participated in workshop on Microsoft Net Platform conducted by KSJP Softech Resources
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. Place: Chennai Signature [RAMYA.C]
PERSONAL PROFILE
- Name : C. Ramya
- Father's name : S. Chandran
- Marital Status : Married
- Date of Birth : 05-11-1991
- Gender : Female
- Language Known : English, Tamil
Languages
English, Tamil
Timeline
Customer Care Executive (Voice and Non-Voice Process)
Petheart superstore Pvt/ Ltd. (Heart2heart Veterinary Hospital)
07.2015 - 01.2018
Customer Care Executive (Non-Voice Process)
MMC InfoTech Services (P) Ltd.
09.2014 - 05.2015
DMCA -
Sri Balaji Vocational Skill Development Centre
M.B.A -
Madras university
B.E - CSE
Gojan School of Business and Technology
Higher Secondary -
Maria Matriculation Higher Secondary School
S.S.L.C -
Maria Matriculation Higher Secondary School
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