Ramya A
Risk Analyst
Chennai
Overview
11
11
years of professional experience
Work History
Risk Officer - Quality Assurance - Monitoring
Citibank Pvt Ltd
12.2019 - Current
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Taught employees how to control risks at front line.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
- Built and harmonized operations reports for team leaders, senior managers and executives.
- Designed and monitored underwriting scorecards and related predictability.
- Reduced operational risks by developing and enforcing stringent compliance policies across departments.
Senior Customer Service Representative
Groupon Shared Services
10.2017 - 12.2019
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Analyst
Entrust Pvt Ltd
11.2014 - 10.2017
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Education
BSC Maths - Mathematics
New Prince Matriculation Higher Secondary School
Adambakkam , Chennai 05.2013
Skills
Risk reporting
Timeline
Risk Officer - Quality Assurance - Monitoring
Citibank Pvt Ltd
12.2019 - Current
Senior Customer Service Representative
Groupon Shared Services
10.2017 - 12.2019
Analyst
Entrust Pvt Ltd
11.2014 - 10.2017
BSC Maths - Mathematics
New Prince Matriculation Higher Secondary School
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