Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Certification
Disclaimer
Timeline
Generic
RAMYA ALAKKODAN

RAMYA ALAKKODAN

Bangalore

Summary

To pursue a role as a Senior IT Associate Engineer within a reputable organization renowned for its challenging environment, commitment to learning, acquisition of new skills, and provision of ample opportunities for career advancement. Dedicated to making significant contributions to the organization's success and eager to embark on a long-term commitment, fostering mutual growth and development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Associate Analyst

Techmahinda
Bangalore
09.2019 - Current
  • Proficient in utilizing ServiceNow as a ticketing tool.
  • Proficient in creating and removing users in Active Directory.
  • Skilled in managing users and groups through Azure AD.
  • Expertise in creating and granting security groups, distribution lists, and generic mailboxes through MYID.
  • Experienced in Microsoft O365 products, resolving Outlook-related issues, and utilizing SharePoint services such as MS Teams and OneDrive.
  • Proficient in adding and managing mobile devices in the Intune portal, with expertise in troubleshooting through Endpoint Manager.
  • Capable of troubleshooting VPN and DNS-related issues, and identifying/preventing threats for systems to ensure basic security and policy adherence.
  • Proficient in creating monthly reports and knowledge bases using ServiceNow.
  • Skilled in managing users and groups through MYID.

GAC Analyst

Northern Operating Services Pvt Ltd
05.2018 - 09.2019
  • Using service now tool for ticket tracking
  • Provision and deprovisioning of various application accesses
  • Granting access in various platform such as IBM mainframe
  • ACF2 rule changes and writing
  • Working with CICs and XACT applications
  • Provisioning/deprovisioning, analyzing and maintaining the system access
  • Process reconciliation in accordance to procedures
  • Ensure proper and authorized access to data systems
  • Removing and adding AD access.

Technical support engineer

Harman Connected Services
01.2016 - 11.2017
  • Working with Active Directory services (Creating new user, Creating security groups, Distribution Lists
  • Domain Migration
  • Visual studio, SQL server installation and configuration
  • Configuring & troubleshooting Cisco VPN client and Check Point End user security
  • Administrate active directory accounts and groups
  • Using summit tool for ticketing
  • Ticket status check and Update Incident Escalation and Progress Monitoring
  • Create, update and track customer problems via remedy Incident management tool
  • Creating accounts in the Lync server and exchange server
  • Providing access and configuration of different applications.

Education

B-Tech [ Electronics and Communication] -

College of Engineering Karunagappally, Kollam, Kerala.
01.2014

Skills

  • ServiceNow
  • Microsoft O365
  • Azure Active Directory
  • Splunk
  • Proofpoint
  • IAM Tools: CyberArk, SailPoint
  • AZ104 Knowledge : (Azure AD, Storage accounts, Azure VM, Azure Compute Resources, Azure VNET, Load balancing, Monitoring, Backup and recovery
  • Networking: Basic concepts, ISO-OSI layers, IP Addressing, Subnetting, Protocols, Port numbers
  • Knowledge in ITIL v4

Personal Information

  • Date of Birth: 08/24/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Websites

Certification

  • Intro to Splunk (eLearning)

Disclaimer

I hereby declare that all the above furnished information is true to the best of my knowledge and belief.

Timeline

Senior Associate Analyst

Techmahinda
09.2019 - Current

GAC Analyst

Northern Operating Services Pvt Ltd
05.2018 - 09.2019

Technical support engineer

Harman Connected Services
01.2016 - 11.2017

B-Tech [ Electronics and Communication] -

College of Engineering Karunagappally, Kollam, Kerala.

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