Ramya Arun
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Senior Client Partner
Access Healthcare
Chennai
06.2022 - 01.2024
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Relationship Officer
Trans Car India Private Limited
Chennai
03.2017 - 04.2022
- Achieved sales goals, increasing revenue by 85% for top
accounts and expanding personal sales portfolio. - Consistency in achieving the sales target and rewarded the best performer.
- I will maintain the proper sales pipeline and account
management to bring business. - Maintained excellent attendance record, consistently arriving to work on time
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Helped patients navigate telephone menus and web-based systems to increase self- sufficiency and reduce administrative load
- Directed incoming calls to internal personnel and departments, routing to best- qualified department
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs
- Kept reception area clean and neat to give visitors positive first impression.
Front Office Admin
Roverco Apparels India Private Limited
Chennai
01.2011 - 03.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Paid close attention to strict fixed budgets while ordering and distributing office supplies
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Received and routed business correspondence to correct departments and staff members.
Customer Relationship Officer
Aircel Cellular Limited
Chennai
01.2008 - 08.2011
- Sell Customers on Postpaid and Prepaid cards.
- Upsell value-added services like Internet & Dialler tune.
- Achieving Daily, Weekly & Monthly Goals.
- I have been rewarded for extensive selling of Prepaid & Postpaid connections.
- Made customers aware of current and new programs and services
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Education
Bachelor of Arts: Bachelor - Computer Application
Annamalai University
ChennaiDiploma - Electrical Engineering: Electrical, Electronics Engineering
SA Polytechnic College
ChennaiSkills
- Relationship building
- Administrative support
- Office management
- Customer relations and communications
- Program files maintenance
- Upselling Strategies
- Pipeline Management
- Relationship Management
Languages
- Tamil
- English
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Senior Client Partner
Access Healthcare
06.2022 - 01.2024
Customer Relationship Officer
Trans Car India Private Limited
03.2017 - 04.2022
Front Office Admin
Roverco Apparels India Private Limited
01.2011 - 03.2017
Customer Relationship Officer
Aircel Cellular Limited
01.2008 - 08.2011
Bachelor of Arts: Bachelor - Computer Application
Annamalai University
Diploma - Electrical Engineering: Electrical, Electronics Engineering
SA Polytechnic College
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