RAMYA B L
Bengaluru
Summary
Dynamic Senior Marketing Manager with a proven track record at Crescent Office Solutions, adept at strategic planning and relationship building. Successfully led cross-functional teams to launch impactful campaigns, enhancing brand visibility and customer engagement. Skilled in CRM management, fostering vendor relations, and driving team productivity to achieve exceptional results.
Offering solid foundation in strategic thinking and creative problem-solving, eager to learn and grow in dynamic marketing environment. Brings understanding of digital marketing principles and campaign management, ready to adapt and gain deeper insights. Ready to use and develop skills in data analysis and market research in Senior Marketing Manager role.
Overview
3
3
years of professional experience
Work History
Senior Marketing Manager
Crescent Office Solutions Private Limited
Bangalore
05.2025 - 09.2025
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market reach.
- Established strong relationships with external vendors, negotiating contracts to maximize value and service delivery.
- Led cross-functional teams in launching successful product campaigns, increasing customer engagement and sales performance.
- Managed a team of marketing professionals, resulting in increased productivity and project success rates.
- Managed vendor relationships effectively to ensure timely delivery of products/services while maintaining budget constraints.
Deputy Manager (BRM)
Kotak Mahindra Bank
Bangalore
01.2025 - 04.2025
- Identified client needs and provided tailored solutions to enhance satisfaction.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
- Cultivated strong client relationships through regular communication and personalized service.
Assistant Manager (BRO)
Axis Bank
Bangalore
12.2022 - 12.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Supported team in executing strategic initiatives and enhancing service delivery.
- Collaborated with staff to maintain high standards of quality and service.
- Developed familiarity with inventory management systems and operational procedures.
- Cultivated strong customer relationships through proactive communication and personalized service.
- Assisted clients with account inquiries, resolving issues efficiently and maintaining satisfaction.
- Processed transactions accurately, ensuring compliance with banking regulations and internal policies.
- Collaborated with team members to streamline branch operations, improving service delivery times.
- Trained new staff on operational procedures and customer service best practices, fostering team development.
- Monitored daily branch performance metrics, identifying areas for process improvement and efficiency gains.
- Helped cultivate a loyal customer base through consistent follow-ups, relationship-building efforts, and tailored financial recommendations.
- Promoted teamwork within the branch, fostering a positive work environment that encouraged collaboration among colleagues.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Supported branch operations by adhering to compliance guidelines, mitigating risk, and maintaining accurate records.
Education
MBA - Finance
JSS Centre For Management Studies
Mysore09.2022
Bachelor of Commerce - Financial Management
St.Joseph's Degree College
Chickmaglore 10.2020
Skills
- Strategic planning
- Sales leadership
- CRM management
- Creative direction
- Customer segmentation
- Customer relationship management (CRM)
- Vendor relations
- Active listening
- Decision-making
- Relationship building
- Team building
Timeline
Senior Marketing Manager
Crescent Office Solutions Private Limited
05.2025 - 09.2025
Deputy Manager (BRM)
Kotak Mahindra Bank
01.2025 - 04.2025
Assistant Manager (BRO)
Axis Bank
12.2022 - 12.2024
MBA - Finance
JSS Centre For Management Studies
Bachelor of Commerce - Financial Management
St.Joseph's Degree College